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Click here or scroll down to respond to this candidateWork ExperienceFraud SpecialistEMAIL AVAILABLECamden, NJ, Street Address , USA PHONE NUMBER AVAILABLECandidate's Name
Fraud SpecialistJPMorgan Chase Columbus-Initiated claims for customers in regards to their bank account. Provided claim status for new and closed claims.Instructed customers about what documentation was needed to finish process of claims Filed Elderly Abuse Claims for customers over the age 65 who got scammed Froze and Unfroze customers account according to bank policies Jun 2023 Sep 2024Customer Service RepresentativeContact US Columbus-Registered Whirlpool brand appliances, and upsell Appliance Care Provided customers with accurate details about their warranties and extended service plans. Transferred clients to either service or Whirlpool to either update payment information or to request a Technician come out and service appliance.Utilized Salesforce, and Focus softwareFeb 2023 Jun 2023Program CoordinatorImpact Community Action Columbus-Pulled various applications to process for emergency rental payments, and utilities which included water, gas and electric.Communicated with clients via email and sometimes phone call to inform them that they were missing certain items that were required to process applications.Also for every application that I pulled I was required to make a note containing the actions that I performed. Once all necessary documents were in order they were moved to Processing payment for the Finance Department to approve.Oct 2022 Dec 2022Payroll AssistantUnited Parcel Service UPS Columbus-Made adjustments to employees prior and current time cards. Issued Entitlements to employees according to their locals. Added missing hours to time cards.Create missing time cards.Processed grievances using the UPS system. QWS, and the Oracle as well as Workday I also stuffed checks for employees and supervisors to be overnighted to them for immediate pay to avoid grievances . May 2022 Oct 2022Human Resources AssistantSafelite AutoGlass Columbus-Placed employees on leave due to Covid related symptoms. Sep 2021 Mar 2022H.R. duties ensuring accurate information is in employee documents in workday and Adp Posted MVA (Motor Vehicle Agreements) to employees Workday file. Answered emails pertaining to Unemployment and Garnishments. Office ManagerUnited Home Health Services Columbus-In charge of running a Home Health Service business. Performed payroll duties. Cross referenced employees hours with a time sheet and electronic device so that they were properly paid.Input hours in ADPHired new HHA's, RN's, and LPN's.Ensured that the HR files on all employees to ensure that folders are complete and up to date. Feb 2021 Sep 2021Receptionist/Accounts PayableMajestic Care Whitehall Columbus-Answered phonesTake messages and documentation for the Don, Adon, Executive Director, Business Management, Admissions, Therapy, Social Services, and DietaryAlso organized their schedules, faxed invoices, made copies, distributed mail and money to the residents upon request. Greeted staff and the public ensured their temperature was taken, and directed them to their destination. Aug 2020 Feb 2021Emergency Relay DispatcherContinental Message Solutions, Inc Columbus-I took urgent/emergency messages for various clients. I documented and communicated to On call physicians, Lawyers, 24/7 Maintenance Technicians, Attendance Call Off Lines.I also scheduled appointments for numerous healthcare facilities for ultrasounds, and x-rays . My duties also include taking down a report/complaint for smoke free agencies and work compliance complaints. Sep 2019 Jun 2020Case ManagerAirbnb Columbus-Handled incoming calls from both host and guest's concerning issues with reservations. Pertaining to cancellations, alterations and general questions about the platform itself. Educated users about the cancellation policies and refund expectation guidelines. Ensured that payout was made for either host and guest. Mediated if there was an issue that had arrised from a guest's stay. Mar 2019 Sep 2019Customer Service RepresentativeTeleperformance Columbus-I assist individuals in placing orders for customers, edit orders, also refunded some orders. Give information about orders and product.Problem SolverMay 2018 Mar 2019Amazon Fulfillment Associates Obetz-Utilized a laptop for 10 hrs fixing pallet labels, destroying pallets, checking in freight, adding freight in and moving items from 1 location to another virtually.Also assisted with training new employees on Safety and also how to be a Problem Solver. Jul 2016 Mar 2018Heavy Machine OperatorAbbott Nutrition Columbus-Maintained a line assuring that Similac was properly distributed in 32 oz bottles, caps were secure on bottles. Unclogged any jams that were on the line.Performed scheduled checks to make sure machines were working properly Trained new employees on how to do hourly checks on all machines and Similac that was produced, and log them onto the sheet.Jan 2015 Mar 2016District Attorney SecretaryDelaware County District Attorney Office Chester-Wrote subpoenas for victims, and or witnesses.Prepared files for court.Faxed documents.Xeroxed files.Answered the phones, scheduled appointments.Proofread Private Criminal Complaints for the District Attorneys' to approve. Nov 2010 Oct 2013Warehouse AssociateCardinal Health Swedesboro-Picked and packed various items for completion of hospital orders. Counted inventory and restocked shelves and floor locations for afternoon pickers to complete orders. Also had the opportunity to pick in the Chemical Vault and the Refer Refrigerator for separate orders for hospitals that were requesting either Chemicals or Refrigerated items. Oct 2004 Jul 2007SorterDirect Express Swedesboro-Sorted mail by their zip codes.Placed sorted mail in mail tubs that were to a specific mail zone. Microsoft ExcelData EntryClerical ExperienceOffice ManagementCase ManagementAccounts PayableMicrosoft WordWorkday and KronosSep 2003 Oct 2004Core SkillsKnowledge of Belcor 150, Video, Jet Case packer (1 year), Customer Service, Call Center, Receptionist, Scheduling, Outlook, Office Experience, Proofreading, Typing, Proofreading, Typing Education-Certificate Computer Support TechnicianJan 2009 Dec 2010Murry Bergtraum High School -High School Diploma Information ProcessingSep 1987 Jun 1991 |
