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Title Store Manager Customer Service
Target Location US-NY-New York City
Email Available with paid plan
Phone Available with paid plan
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PROFESSIONAL EXPERIENCEA proactive Professional with 12+ years of experience in Renowned Retail Industries, having excellent communication, interpersonal and managerial skills. KEY SKILLS.SALES MAXIMISATIONINVENTORY MANAGEMENTSHRINKAGE CONTROLPEOPLE MANAGEMENTTRAINING AND DEVELOPMENTADHERENCE TO STANDARD OPERATION PROCEDURE.PRESENT ORGANIZATION:1. Working as Store Manager for MUMU FAMILY/ MUMUSO  Black fortune (L.L.C), Oman, Muscat from December 2022 till date. Size of 4000 Sqft.Effectively recruit, induct, lead, and manage floor staff.Play a significant role in long term planning, including an initiative geared towards operational excellence.MRS. KARABI K. CHAKRABORTYMuscat, Sultanate of OmanCont: PHONE NUMBER AVAILABLEEmail- EMAIL AVAILABLE/mrinmoy.karabi@gmail.comEnsuring all performance issue, and other issue within the store, is addressed in an appropriate and timely manner.Supervise and coach store staff on weekly basis.Improving store sales profit and motivate the staff to achieve the same goal by having consistent performance improving the KPI.Ensuring planning of stock pre and post launching of season.Analyzing and planning on basis of aging, category, sale through for liquidation plan.Monitoring on slow seller and suggesting promotion or incentive for each individual for liquidating the same.Monitoring stocks in store, ensuring there is adequate supplies.Liaises with the brand principal for the corrective measures on display and right product mix.Maintaining high awareness by providing training to store staff on Loss and prevention.Effectively train the store staff on new product and new collection and all store procedures.Ensuring store score 95% above in Audit.Improve the operational system, processes and policies in support of organizations mission specifically, support better management reporting, information flow and management, business process and organizational planning.Drive initiatives in the store team and organizationally that contribute long term operational excellence.KEY RESPONSIBLE OF THE POSITIONConsider the needs of customers at all times.Implements a high standard of customer focus within the store.Regularly assesses customer service standards within store.Leads by example in all aspects of customer service.Actively seeks ways to achieve or exceed shop sales targets.Ensures all members of team have an understanding of figures and targets achieved.Ensures any promotional offers, regarding stock, are implemented within own store.Ensures store maintenance budgets are used effectively to maintain smooth running of the store.Regularly audits own store administration and resolves any issues.Ensuring store score 90% above in Audit.Implements, within own store, any changes in administration procedure positively and effectively.Is aware of the key competitors for the store & monitors competition on all aspects on a regular basis.Suggests proactive measures to the Area Manager to counter competition threatsLiaises with Retail and Planning Manager to ensure store has the correct stock package and required stock levels to maximize sales potentialEnsures a high standard of visual merchandising and maintenance amongst all staffEffectively communicates any changes in stock or store layout to all members of the teamEnsure that each member follow Planogram and display accordingly.Maintaining the back store operation and replenishment of the merchandiseMonitors/ Manages schedules for salesperson work hours, vacations and days off;Resolves staff complaint and concerns and provides ongoing performance feedback, Counsels salesperson when necessary.Encourage full participation of staff in creating store goals and developing plansEnsures store portrays the company image in all aspects of personal presentation and adheres to the company dress code as laid out by the CompanyEnsure Training is given as per schedule and special training is given as per CREs requirement.Maintain the Leave Record of staff.Staff performance on learning programs on regular basis.Ensures security procedures are adhered to throughout the store e.g., Staff bag checksMaintains a high standard of security awareness, regarding stock, fixture within storeCompletes all reporting requirements of the Area Manager on time. PREVIOUS WORK EXPERIENCE1. Working as Store Manager for Cotton onSharaf Trading (L.L.C),Oman, Muscat from December 2018 to December 10th 2022 SOS (TYPO AND RUBI ) Store Size of 4200 Sqft.2. Apparel International LLC., Garage, StoreIncharge Muscat, Sultanate of Oman (StoreSize of 2900 Sqft) JAN 2015 to November2018.ACHIEVEMENTTop sales performer IN GCC 2015, 2016, 2017 (GARAGE) Top IN Sales,ATV and UPT: 2015, 2016, 2017(appreciation letter) 3. Apparel International LLC., Garage, Asst. Store Incharge Muscat, Sultanate of Oman (Store Size of 2900 Sqft) December 2013 joined as a sales staff after 1 year promoted as an asst store manager. 4. Da Milano India Leather Pvt Ltd., Senior Sales Executive/Store incharge Bangalore, IndiaNovember 2012 to December 20135. VIBGYOR HIGH SCHOOL, Laboratory Incharge (Admin) Bangalore, IndiaApril 2011 to October 2012PERSONALPossessing a professional, focused and understanding attitude towards customers.Committed to continuing education and training.Ability to respond quickly to emergencies.Strong influencing and communication skills.Ability to pick up new skills and knowledge quickly.Having a flexible attitude and positive approach.Responsible attitude & willing to undertake additional professional responsibilities.Strategies to improve customer service, drive store sales, increase profitability.Create store policies and increase sales and grow the existing customer base. EDUCATIONPurulia Govt. Girls High School, Purulia, West Bengal, India. Higher Secondary Education (10+2)Completed coursework towards Higher Secondary (Science), April 2005Burdawan University, West Bengal, IndiaBachelor of ScienceCompleted coursework towards BSc. (Hons.), April 2008Vivekananda Shubh Bharti university (Distance education), India Bachelor of Library ScienceCompleted coursework towards B. Lib. (Library Science.), April 2019.Vivekananda Shubh Bharti university (Distance education), India Master of Business Administration1st year clearedPursuing MBA (2021) delayed due to covid 19COMPUTER SKILLSWorked in various version of OS & MS OFFICE. (Basic Knowledge)POSNAVISIONTIMEPAQRAMCOPERSONAL DETAILSFathers Name : Narendra Nath KuiriDOB : 10th December, 1985.Gender : FemaleMarital Status : MarriedNationality : IndianLanguage Known : English, Hindi, Bengali, Kannada & Basic Arabic Passport No : J3679804 (Valid till 2030)Visa Status : On employment till 12/05/2023YOURS SINCERELYKARABI KUIRI CHAKRABORTY

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