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Customer Care Team Leader Resume Philade...
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Title Customer Care Team Leader
Target Location US-PA-Philadelphia
Email Available with paid plan
Phone Available with paid plan
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EMAIL AVAILABLE I PHONE NUMBER AVAILABLE I Philadelphia PA Street Address
SUMMARYMotivated professional with several years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent.SKILLSInventory Management  Workforce Managment  Logistics Managment  Loading Unloading
Order Fulfilment  Shipping and Receiving  Customer Care  Documentation  Hiring and TrainingTrade Show Sales  Problem Solving  Coaching and Motivation  Continues Improvement  Adaptable -EXPERIENCESTM International LLC I DBA: Majestic Sports Brands I Camden NJ 08104 Warehouse Manager I 04/2018 - CurrentImplemented strategies to enhance customer satisfaction and loyalty.Coordinated and monitored the logistics operations within the warehouse, including receiving, storing, and dispatching goods.Ensured timely and accurate fulfillment of orders.Implemented process improvements to increase productivity through optimized workflows.Analyzed the performance of team members, pinpointed areas that needed refinement, and imparted training support wherever necessary.Assisted in recruiting, hiring, onboarding, and managing warehouse personnel.Resolved customer complaints related to product quality or delivery issues.Organized regular cycle counts of physical inventory to ensure accuracy of system data.Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.Generated warehouse shipping documents, packing lists, and invoices.Processed requests and supply orders and pulled materials to successfully prepare orders.Managed day-to-day logistics operations, monitoring incoming deliveries and overseeing [Task].Prepared inventory for shipment by attaching tags and labels.Attended Trade Shows  Set up booth, sales with customers and BreakdownOcean Desert Sales I Philadelphia PA 19135 I Assistant Manager I 08/2015-02/207Provided guidance and support to junior staff members on daily tasks, projects, and objectives.Coordinated with other departments to ensure smooth flow of operations.Managed customer service inquiries and complaints in a timely manner.Resolved conflicts between team members in an effective manner.Delegated daily tasks to team members to optimize group productivity.Directed and led employees, supervising activities to drive productivity and efficiency.EDUCATION AND TRAININGCaney Creek High School I Conroe TX I 06/2008Customer Service Training I Philadelphia PA 19135 I 05/2011

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