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Baltimore, MD  Cell: PHONE NUMBER AVAILABLE  EMAIL AVAILABLEWork ExperienceLeadership & Programs Manager, Charleston Metro Chamber of Commerce, SC July 2022 - July 2024 Plan, budget and execute events and professional development programs Increased membership by 160% for the Charleston Young Professionals group while leading a volunteer based advisory councilAdministrative Director & Event Manager, Victoria Clausen Floral Events August 2021-May 2022 Coordinate with clients and vendors to make events come to life Oversee team schedule and communicationProgram Tutoring Coordinator, Reading Partners AmeriCorps, Baltimore, MD January-July 2021 Managed 6 site coordinators of tutoring centers Analyzed data and implemented individual reading plans Catering Administrator, Sagamore Pendry Baltimore, MD February 2019-May 2020 Increased flow of business by qualifying leads and performing various tasks for managers Serviced groups during the interim with an upsell of over $4,000 Guest Service Ambassador, The Baltimore Ravens, Baltimore, MD July 2018-February 2019 Welcomed, accommodated and directed guests Managed inquires, issues, troubleshooting, complements, and feedback, with the primary goal of positively impacting the game day experienceAssistant Event Manager, Hayfields Country Club, Hunt Valley, MD June-December 2018 Provided consultation, preparation, planning and execution of events Led the service team and delegated operational tasks EducationUniversity of Delaware, Bachelor of Science in Hotel and Restaurant and Institutional Management, minor in Landscape and Horticulture DesignNewark, Delaware May 2018International College of Management, Sydney, Australia study abroad February-May 2017 Course Related ExperienceRestaurant Practicum, Vita Nova, Newark, DE August 2015- May 2018 Obtained 306 hours food service in a fine dining student operated restaurant Rotated through 17 positions in the front and back of house Hotel Practicum, Marriott Courtyard Newark at the University of Delaware, Newark, DE August-December 2017 Obtained over 140 hours of hotel experience in key positions Developed a hotel market and financial feasibility study Personal AccomplishmentsMinority Board of Directors Training Fall 2023Diversity Leaders Certificate Fall 2022Pendry Perfect Host  Quarter 4 of 2019 January 2020 Eta Sigma Delta Member (Honors Society for Hospitality) April 2018 ALIS Student Ambassador January 2018University of Delawares Deans List 2014- 2018Certification in Hotel Industry Analytics November 2017 Delaware Alcoholic Beverage Control Commission Certification February 2016 National Restaurant Association ServSafe Certification October 2011 ActivitiesHeart Math Tutoring Volunteer, SC August 2022 - 2024 Reading Partners Volunteer, SC August 2022 - 2024Wish Granter Volunteer, Make-A-Wish Mid-Atlantic November 2020 - 2022 Skills Critical Thinking, Organization, Teamwork Adaptability, Communication, Time Management Problem Solving, Customer Service, Event Planning Creativity, Salesforce, POS systems, Haystack, Growth Zone