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Click here or scroll down to respond to this candidateprofessional summaryexperienceVirginia Beach, VA 23452PHONE NUMBER AVAILABLEW: EMAIL AVAILABLEDetail-orientatedData EntryCall Center OperationsStrong oral and writtencommunication skillsActive ListeningStrong interpersonal skillsProduct Knowledgeskillsshaun rknoxs kDynamic leader with a proven track record, adept in Microsoft Oce and data entry. Excels in fostering client relationships and spearheading innovative solutions, leveraging strong communication and decision-making skills to drive team success. Reliable worker with excellent communication, time management, and computer skills. A driven and detail-oriented individual with a desire to use analytical and problem-solving skills to meet goals. V-Tech Solutions/ Eleveance Health Norfolk, Virginia April 2023 - CurrentHealthcare Assistant Input patient data into system and made updates to reflect health coverage changes. Answered patient call lights and delivered appropriate assistance after identifying needs and issues.Educated patients on common conditions and treatments, disease prevention and wellness recommendations.Advised patients on available services and community resources, based on current information.Received and prioritized calls, faxes and patient requests, routing information promptly to relevant recipients.Capital One Financial Norfolk, VirginiaFebruary 2018 - January 2023CX Solutions Specialist Practiced effective time management strategies to complete tasks on schedule. Exhibited proficiency in managing multiple projects simultaneously while prioritizing tasks eciently. Adept at using research techniques to resolve complex technical problems quickly. Developed strong problem-solving skills while troubleshooting tech issues for patrons. Assists consumers with making decisions regarding their account Developed and implemented innovative solutions to complex customer problems. Worked closely with internal stakeholders to determine functional specifications needed by customers.Led team meetings focused on problem solving strategies and solutions development initiatives.Portfolio Recovery Associates Norfolk, VAOctober 2017 - February 2018Account ExecutiveDeveloped customer relationships and partnerships to meet or exceed revenue and profit goals. Qualified new prospects from inbound and outbound generated leads. Used CRM to manage day-to-day activity, build pipeline and drive execution. Demonstrated product knowledge and value to customers. Accomplished multiple tasks in a fast-paced environment. Processed credit card payments and accurately handled cash. LoanCare Virginia Beach, VirginiaDecember 2014 - October 2017Loan Ocer Assistant Followed applicable federal and state laws for compliant handling of loan documentation. Assisted senior processors with clearing internal conditions, closing paperwork, and other documentation.Stayed current on loan program guideline changes and regulation revisions to maintain accuracy in all loan tasks. Managed files for team members and individual loan applications. Supported customers throughout application and closing processes. Handled issues in loan process by contacting customers by phone, email, or letter. Obtained underwriting approval by following outlined recommendations and submitting appropriate packages.LoanCare Virginia Beach, VirginiaFebruary 2011 - December 2014Loan Counselor III Verified completeness, accuracy, and integrity of loan agreements. Obtained overdue payments, reaching out to delinquent account holders to set up repayment plans.Resolved customer complaints quickly, employing knowledge of loan products, bank policies, and customer service strategies.Rectified application missing and incorrect information with proactive approach to reviewing documentation.Supported applicants throughout the process, including obtaining information for applications and assisting with forms.Listened to customer requests and specifications and made suggestions to appropriately fulfill needs.Michael Wayne Investments Inc Virginia BeachJanuary 2008 - December 2010Collections Specialist Documented each customer interaction in servicing system. Rescued accounts receivable delinquency with good customer relations skills and expert knowledge of available payment options.educationreferenceslanguageHandled outbound collection telephone calls with consistent service quality and excellent success rate. Evaluated payments and denials received for correctness and appropriate application. Provided customers with product and service information to generate additional revenue through cross-sell or up-sell opportunities.Enlisted sales and senior management help when necessary to accelerate the collection process. Prevented returns to delinquency using follow-up strategies for different account types. Tidewater Finance Company Virginia Beach, Virginia July 2006 - January 2008Account Manager Communicated with clients to build strong connections and improve account strategy. Handled client questions, concerns and escalations to meet contractual expectations and preserve client relationships. Accomplished multiple tasks in a fast-paced environment. Satisfied customers through efficient payment processing and delivery coordination. Exceeded quotas frequently with continuous product pushes and attention to customer needs. Handled stressful situations professionally and multitasked with ease. NCO Financial Virginia Beach, VirginiaMay 2005 - July 2006Collector Agent Collects on high-end accounts on behalf of businesses Assisted consumers with finding funds and identifying appropriate vehicles of payment. Maintained complete compliance with federal, state and local laws governing collection practices.Maintained accuracy by routinely verifying taxpayer information, identification numbers and computations. Delivered fast and friendly service to handle questions and service complaints. High School Diploma - CommunicationsSalem High School, Virginia BeachJune 1996REFERENCES References available upon requestEnglish - Native |
