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Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLE, EMAIL AVAILABLE, Mobile, AL, Street Address
SKILLS Accounts Payable Cash Handling Guest Services Office Management Accounts Receivable Night Audit Front Desk Management BookkeepingEXPERIENCEReception and Invoicing, Aug 2023 - CurrentEJ Saad PC, Mobile, ALCollaborated with team members on process improvement initiatives related to invoicing and collections procedures. Tracked revenue recognition schedules for multi-period contracts. Applied incoming payments accurately against outstanding invoices. Supported management team in budgeting exercises by providing relevant billing data analysis.Front Desk Manager, Oct 2021 - May 2023Homewood Suites, Mobile, ALImplemented improvements to front desk processes based on guest feedback or observed inefficiencies.Trained new employees on front desk procedures, software systems, and customer service practices.Exceeded customer expectations after rolling out employee motivational strategies and expert training.Fostered positive work environment through team-building activities and open communication channels.Front Desk Supervisor, Jul 2018 - Oct 2021The Admiral Hotel, Mobile, ALUpdated room rates and availability on various booking platforms to maximize occupancy rates.Assisted in developing budgets for front office department while monitoring expenses closely.Led regular employee meetings and coaching sessions to communicate strategies to boost customer satisfaction.Managed front desk operations, ensuring efficient and professional service to guests.Prepared daily reports detailing reservations, check-ins, check-outs, revenue generated, and any notable incidents.Cashier, Aug 2016 - Jul 2018Bienville Books, Mobile, AL Duties to make sure the register stays balanced Keep books stocked, dusted and in order Assist tourists in finding out about the other wonderful places to see in Mobile. Front Desk Agent, Sep 2012 - Aug 2016Malaga Inn, Mobile, AL Assist guests checking in and out of the Inn Night Audit as needed Perform concierge service as needed Make sure all guests have a positive experience while at the Inn. EDUCATION2 years in Paralegal StudiesHuffstetler's Business College, Mobile, AL, January 1990 General StudiesFaulkner State, January 1979 |
