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| | Click here or scroll down to respond to this candidateExperienceAssistant property managerKlingbeil Capital Management Laurel, MD Street Address /2023 - 08/2024Preform and/or monitor collections and coordinate default proceedingsPrepare financial reports, reforecast, cash flow/distribution or other analysis for managed property as specified in respective management agreement Coordinate real estate tax review process for managed property, including submittal of required forms and payment of all jurisdictional taxes by specified deadlinesPerform lease administration duties including preparing vacant space for lease, verifying lease data and keep abreast of leasing activityPerform various personnel functions including overseeing staffing needs; employee development, training, and evaluationProvide consistent communication/follow up to tenants and owner representatives to ensure solid, reliable relationshipsMaintain excellent internal relationships with property managers, operations managers, property administrators, accountants, security, engineering staffMaintain excellent external relationships with tenants, vendors, owners, leasing agents, brokersExhibit leadership in all aspects of the businessPromote staff developmentMaintenance Management Conduct routine thorough, on-site property inspections to prevent/identify problems and coordinate with engineering teamAppearance for court proceedings for failure to pay, escrow, and tenant holding overResponsible for rent collection Responsible for delinquent follow up and collection Leasing ManagerSAGE VENTURES Silver Spring, MD Street Address /2021 - 03/2023 Conduct monthly market surveysHost leasing eventsAssist with scheduling contractors Assist with rent postApprove all pending application Calculate all income for pending application Verify all units are turned and ready for move- inUpdate spreadsheet for vacation and notice unitsAddress resident complaints and issues Pull all key for pest control Enter service request Maintain daily office hours ensuring adequate coverage on weekends and holidays Leasing ConsultantROSS MANAGEMENT Alexandria, VA Street Address /2020 - 04/2021 Follow up on leads via email and phoneExplain rental fees, policies and procedures Monthly market surveysFiling resident documentsGenerating quotesConduct monthly market surveysHost leasing eventsAssist with scheduling contractors Assist with rent postApprove all pending application Calculate all income for pending application Verify all units are turned and ready for move-inUpdate spreadsheet for vacation and notice unitsAddress resident complaints and issues Pull all key for pest control Enter service request Maintain daily office hours ensuring adequate coverage on weekends and holidaysFloating leasing consultantJones Networking Arlington, VA 01/2019 - 02/2020 Follow up on leads via email and phone.Explain rental fees, policies, and procedures.Generating quotes.Scheduling, touring potential residents.Preparing work orders.Closing tickets.Excepting and inserting packages.Greet visitors and residence determine nature and purpose of visit, and direct or escort them to specific destinations.Assist management with resident relationsResponsible for updating websites and marketing surveys.Manage the leasing, closing and move in process with new residents.Answering basic questions about property and pricing.Hear and resolve complaints from residentsFront Desk ReceptionistCasal's de Spa and Salon Arlington, VA 09/2018 - 01/2019 Operated telephone, provided information, took messages, scheduled appointments. Greeted persons entering establishment, determined nature and purpose of visit and direct or escort them to specific destinations. Scheduled appointments, maintained an updated appointment calendar, filed and maintained records. Customer Service RepresentativeAquanas WashingtonEMAIL AVAILABLEPHONE NUMBER AVAILABLEWashington, DCTruGreen Gaithersburg, MD 03/2016 - 05/2018Data Entry, Conferred with customers by telephone or in person to provide information about products or services.Took and entered orders, canceled accounts, obtained details of complaints, Checked to ensure that appropriate changes were made to resolve customers' problems.Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Completed contract forms, prepared change of address records, issued service discontinuance orders, used computers. Front Desk ReceptionistWashington sports club Washington, DC 07/2012 - 11/2015 Greeted every member and guest with enthusiasm and a smile, Toured potential members around the club with the goal of signing up the person for a membership.Answered phone calls in a professional and energetic manner, Executed all opening/closing operational procedures to ensure the club runs smoothly. Handled members requests and concerns with a sense of urgency Actively participated in ensuring the club is spotless including frequent bending, lifting, and walking around the club to organize equipment and straighten up Signed members up for startup sessions with Personal Trainers Maintained regular and punctual attendance Complied with all company policies and procedures Sales RepresentativeMalinda House of Fashion Gaithersburg, MD 12/2009 - 07/2012 Greeted customers and provided each customer with wants or needs. Recommended, selected, and helped locate or obtain merchandise based on customer needs and desires. Computed sales prices, total purchases, received and processed cash or credit payment. Prepared merchandise for purchase, Answered questions regarding the store and its merchandise.SkillsCommunication skills, Time management, Customer service, Microsoft word, Documentation review, Microsoft excel, Leadership, Computer literacy, policy Enforcement, Payment Processing, on-site tours, Staff Management, Appointment Scheduling, Property Management, Relationship building and rapport, vacant unit monitoring, issues EscalationsEducationEnglish literatureWise Latin American youth center Washington, DC 06/2009 SummaryStrong work ethic, Dedicated, Determined, Good Verbal and written communication skills, Multi-tasking.Developing skills, Learning new information, detail-oriented, Excellent Ability to work in groups or alone.Active Listener, Social Perceptiveness.Customer services, Computer skills, Data Entry, Reading Comprehension.Experience in entrata, yardi crm, yardi voyager Microsoft word, power point, excel, MRI, Rent dynamics, Saferent, Section-8, HUD, Affordable housing/Recertification |