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Carmela HugginsEMAIL AVAILABLE / PHONE NUMBER AVAILABLE / Dillon, SC Street Address
SummaryDetailed-oriented professional in Quality Assurance Supervisor with 24 years of experience leading and guiding a team of successful auditors. By maintaining established quality standards in a distribution and manufacturing setting. Experienced in ensuring product quality, reliability, and safety, with a focus on optimizing processes and procedures to increase efficiency. By analyzing, identifying, documenting, and reporting all distribution and manufacturing processes in guaranteeing that the company meet requirements and fulfil customer expectations. Ensuring that products and production process comply with documented requirements, systems, and specifications. Praised for detailed inspections and consistent workflow management.ExperienceFranco Manufacturing - Quality Control Supervisor 10/1999 Dillon, SC Managed day-to-day administrative operations of the Quality Assurance Dept., including but not limited to inventory management, documenting, filing, report generation, and data entry/retrievalTrained new hires; provided direction, delegated tasks, and managed schedules and lead a 10-person team.Provided and trained auditors on reading Data Sheets and SOPs and the processing of Customer Returns.Scheduled incoming production for quality audits.Created a detailed, department-wide schedule, including coverage plans for the upcoming week, assigning specific tasks to each employee to ensure adequate coverage for employee absences.Attended daily and weekly meetings/conferences to keep the Quality Assurance Director (off-site) and Complex Director (on-site) Managed QA budget, including prevention, appraisal, internal and external failure costs of products. Participated in weekly quality improvement initiatives and implemented modifications by gathering feedback on product issues, malfunctions and deficiencies.Skills Candidate's Name
 Team Building/Leadership Cross Department Teamwork Product Compliance Customer Returns Customer Complaints Client and Vendor relations Data Entry and Reporting Inbound and Outbound Logistics Inventory Control Problem / Conflict Resolution Outlook Microsoft Office Suite (Word, Excel,and PowerPoint) Windows Lotus Notes, Windows 10i5/OS, IBM I, Blue Cherry SystemsEducationBachelor of Business AdministrationAmerican InterContinental UniversityOverall GPA : 3.80 Assessed and resolved product testing sample issues and communicated QA status to regional and corporate headquarters, off shore vendors and officials through e-mails and video conferences. Collaborated with other departments to identify areas for improvements in processes or products which include Receiving, Full Pallet labeling, Pick Mod, Shipping, and Rework. Applied credit to customer accounts via computer systems and collaborated with customer service to find resolutions for problem orders. Communicated via phone, email, and social media to resolve customer complaints, adhering to company policies while maintaining customer satisfaction, empathy and courtesy. Key Achievements Improved product quality by 15% by developing and implementing clear criteria for monitoring products against agreed-upon standards. Reduced manufacturing waste by 10% by initiating and refining quality procedures across all departments. Manage supplier evaluation process, resulting in a 25% increase in the number of qualified suppliers and a 20% reduction in defective materials. Implemented quality control procedures that resulted in a 20% reduction in product defects and a 15% increase in customer satisfaction ratings. Quality Control Lab Technician October 1994  November 2000 Perdue Farms Dillon, South CarolinaMaintained quality control of E. coli and salmonella testing samples.Reviewed and processed orders for buyers.Analyzed and maintained control over submitted department documents for maintaining USDAs requirements.Communicated and worked close with USDA officials in maintaining plant control on food safety.Maintained Microsoft Word and Excel files for compliance and USDA usage.