| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidateCandidate's Name
Street Address S. Champion AveColumbus, OH Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEObjectiveSkilled customer service agent committed to addressing customer concerns with speed, accuracy and professionalism. Customer-focused Representative with a proven capacity to troubleshoot issues to ensure customer satisfaction. Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. Call Center Representative versed in customer support in high call volume environments.Work ExperienceODS TransportationDispatch/Customer Service/ Office AdministrativeAugust 2024 to present Scheduling and dispatching drivers, work crews, vehicles or equipment to appropriate locations according to predetermined schedules, customer requests or immediate needsRelaying information such as work orders or other messages to and from work crews, field inspectors, supervisors or emergency personnelUsing telephones, two-way radios or text messages to contact employees or emergency personnelSpeaking with supervisors or customers to resolve problems, requests for services or equipmentPreparing daily work such as schedulesPreparing work orders for crew or receiving work orders from work crewsBeing in charge of communications within company assigned territoriesKeeping and organizing work requests, customer requests, completed work requests, charges for work performed, expenses for services performed, inventory records and other informationInsight GlobalCustomer Service AgentOctober 2022 to March 2024Serves customers by providing product and service information and resolving product and service problems.Attracts potential customers by answering product and service questions and suggesting information about other products and services.Opens customer accounts by recording account information.Maintains customer records by updating account information.Resolves product or service problems by clarifying the customers complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.Recommends potential products or services to management by collecting customer information and analyzing customer needs.Butler TransportOver the Road Truck DriverJuly 2018 to November 2018Strong knowledge of safety regulations, to be familiar with not just traffic laws but rules regarding how often they are required to rest, maximum miles driven and the likeA clean driving record, or they can have their license suspended or revokedPhysical fitness, since Truck Drivers are required to pass a physical exam every two yearsHand-eye coordination, since they must coordinate their hands, legs and eyes to maintain a fast reaction time on the roadsVisual and hearing acuity, in accordance with federal regulations which mandate that truck drivers have to hear a forced whisper at 5 feet, have at least 20/40 vision, a 70-degree field of vision and the ability to distinguish the colors of traffic lightsColumbus City SchoolsSchool Bus DriverMarch 2017 to July 2018 Transport children to and from school in the mornings and afternoons Verify permissions for children who ride home with friends Maintain a clean and mechanically-sound bus at all times Obey all traffic laws Perform inspections of the bus before and after each route Ensure safety of all studentsMaintain a safe and healthy environment Assist students with getting on and off the bus when requiredStaffmarkWarehouse AssociateAugust 2009 to February 2017 / November 2018 to October 2020Examine and inspect containers, materials, or products to ensure that product quality and packing specifications are metAssemble, line, and pad cartons, crates, and containers, using hand toolsRead orders to ascertain catalog numbers, sizes, colors, and quantities of merchandisePack and unpack items to be stocked on shelves in stockrooms, warehouses, or storage yardsMove levers or controls that operate lifting devices, such as forklifts, lift beams with swivel-hooks, hoists, or elevating platforms, to load, unload, transport, or stack materialManually or mechanically load or unload materials from pallets, skids, platforms, cars, lifting devices, or other transport vehiclesPosition lifting devices under, over, or around loaded pallets, skids, or boxes and secure material or products for transport to designated areasPolicy StudiesCustomer Service/Data EntryFebruary 2001 to August 2005Documented pertinent client information into data base.Answered any inquiries received from consumers Computer, record, and proofread data and other information, such as records or reports.Create spreadsheets to track important customer information and orders.Transfer data from hard copy to a digital database.Update customer information in a database.Organize existing data in a spreadsheet.Verify outdated data and make any necessary changes to records.EducationFort Hayes Career CenterColumbus, OHDental Laboratory Technician CertificationEastmoor High SchoolColumbus, OHDiploma |
