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Click here or scroll down to respond to this candidateSUMMARYI am a Business Systems Analyst with a successful track record in directing, coordinating, and implementing cross-functional IT Initiatives. I participate in the planning, analyzing, and implementing enterprise solutions that directly support business objectives. I have expertise in various Business segments; including Insurance (P&C) and Healthcare, Government, Large Power, and Financial.CORE COMPETENCIESBusiness and Data Analysis, including understanding business and system needs to support the objectives and the standardization of business processes across the organization to drive efficienciesBusiness Process Design Analysis, including identifying and developing business process flows to illustrate the areas of improvement and creating wireframes for form developmentStrong Customer Focus and ability to manage client expectations, communicate needs, and execute schedulesAbility to obtain Cross Functional Requirements Analysis, including interviewing subject matter experts, gathering data, and defining requirementsDevelopment and Implementation Planning of approved solutions including design, development, testing, documentation, and user trainingAssembling project plans and teamwork assignments, directing and monitoring work efforts daily, identifying resource needs, performing quality reviews, and escalating functional, quality, and timeline issues appropriatelyBusiness Continuity Planning to include risk assessment and disaster recovery planning.BUSINESS USER TECHNICAL PLATFORMSOperating Systems: UNIX, Windows 95/98/NT/2000/XP/Vista/2007/2010/2013, Windows XP (Service Pak 3), Windows 10Software: Atlassian-JIRA, Version OneCollabNet MS Office Suite 2010, Skype, WebEx, Visio 2000, Microsoft Project, Toad, SharePoint, SnagIt 10, AFP Viewer, Citrix, AFP Viewer, Citrix, SharePoint, Microsoft Dynamics CRM, Oracle CRM Sales Cloud, Marketing Cloud, OPA Container, Axure Wireframes, Zoom Meeting, Balsamiq Drawings, Smartsheet, Cisco AnyConnect 4.6, Skype, Teams Mtg, WebExDatabases: Oracle 8, Oracle 9ias, IBM Midrange, 3.3 SQL* Plus, Queryman 6.0 and Navigator, HPE, TFSservicesWeb Tools: JAVA, J2EE, IE9, IE10. IE11, NetTesting Tools: HP Application Lifecycle Management (HPALM) v12.01, Mercury Test Director v7.2, HP Quality Center, Compuwares QA Center, Edifecs, Edifecs SpecBuilder, PC-ACE Pro32Business Modeling Methodologies: Rational Unified Process (RUP). Visio Work & Data Flow Diagrams, Exposure to UML- Object Modeling, CMMI Certification BCBS Tricare, PGBA CBIC MedicareSecurity Clearance: Tier 5 -PHONE NUMBER AVAILABLE-Date: 2023-06-06 (Dept of State)SAC PHONE NUMBER AVAILABLE-Date:2022-11-19 (Dept of State)NACLC 10K47196 -Date:2010-09-21 (BlueCross/Tricare)PROFESSIONAL EXPERIENCE PM/BUSINESS SYSTEMS ANALYSTHANSEN GROUP 3/24 6/24Business Analyst Systems Analyst (Contract)The purpose of the project is to provide solutions and upgrades to the partner business systemThe ability to possess a classified security clearanceEnhancing features for Business PartnerAdding new features to the clients current systemsActs as liaison between client area and technicalIdentifying and evaluating effective solutions that meet business requirementsUtilize Agile Methodology within the corporationIdentify critical paths and opportunities to accelerate deliveryExecute the Microsoft Suite applications to perform job dutiesTHE DEPARTMENT OF STATE 1/23 2/24Business Analyst Systems Analyst (Contract)The purpose of the project is to provide solutions and upgrades to the partner business systemThe ability to possess a classified security clearanceEnhancing features for Business PartnerManage Intake process by tracking from submission to deliveryAdding new features to the clients current systemsActs as liaison between client area and technicalIdentifying and evaluating effective solutions that meet business requirementsParticipate in Project Status calls weekly comprised of participants regionally and globallyUtilize Agile Methodology within the corporationIdentify critical paths and opportunities to accelerate deliveryExecute the Microsoft Suite applications to perform job dutiesCIGNA 7/22- 9/22Business Project Senior Advisor (Contract)The purpose of the project is to enhance the Broker and Consumer Experience in enrolling in Medicare Supplemental productsEnhancing features for Medical Health Benefits Processing for Agents, Brokers, and ConsumerManage Intake process by tracking from submission to deliveryAdding new features to easily quote, enroll, and administer pre-sales materialActs as liaison between client area and technical organization by planning, conducting, and directing the analysis of highly complex business projectsIdentifying, evaluating, and developing systems that are cost-effective and meet business requirementsParticipate in Project Status calls weekly comprised of participants regionally and globallyUtilize Agile Methodology within the corporationIdentify critical paths and opportunities to accelerate deliveryExecute the Microsoft Suite applications to perform job dutiesEvaluate awards and enhancement calculations and adjustments per plan yearFollow SLDC Standards Application Lifecycle Management Documentation Governance and Test Strategy DocumentationLINCOLN FINANCIAL GROUP 8/16/21- 5/27/2022Business Systems Consultant (Contract)The purpose of the project is to enhance Benefits Processing Compensation such as commissions, bonuses, and overrides for Lincoln Life products, Broker/Dealer products, and non-Lincoln products sold via a Selling AgreementAdding new features to Benefits Processing for Agents and BrokersEvaluate awards and enhancement calculations and adjustments per plan yearEvaluate taxing award amounts for vested awards per pay cycle and enhance as neededEvaluate and enhance processes for sending award and demographic information to plan administrator and other interfacesEvaluate and enhance vesting prior awards per pay cycleParticipate in Project Status calls weekly comprisedUtilize Agile Methodology via Version OneCreate User Stories to support requirementsParticipate in DSU (Daily Standup) with the Development teamParticipate in DSU (Daily Standup) with the Project Management teamParticipate in Sprint RetrospectiveParticipate in Sprint Review planningIdentify critical paths and opportunities to accelerate deliveryActs as liaison between client area and technical organization by planning, conducting, and directing the analysis of highly complex business problemsProvide technical assistance in identifying, evaluating, and developing system procedures that are cost-effective and meet business requirementsExecute the Microsoft Suite applications to perform job dutiesFollow SLDC Standards Application Lifecycle Management Documentation Governance and Test Strategy DocumentationWells Fargo, Charlotte, NC (Remote) 1/4/2021 8/15/21Business Systems Consultant (Contract)The purpose of the project is to expand credit card products and offerings within the Consumer Lending spaceActs as liaison between client area and technical organization by planning, conducting, and directing the analysis of highly complex business problemsProvide technical assistance in identifying, evaluating, and developing systems procedures that are cost-effective and meet business requirementsAdding new features to credit card offerings while working with 30 Business Consultants and 15 Business TeamsParticipate in Project Status calls weekly comprised of 95 participants globallyUtilize Agile MethodologyActing as Product Owner/Business Analyst following Agile MethodologyCreate User Stories to support requirementsSubmit Change RequestsParticipate in DSU (Daily Standup) with Development team, both internal and external partnerParticipate in DSU (Daily Standup) with the Project Management teamParticipate in Sprint planningIdentify critical paths and opportunities to accelerate deliveryExecute the Microsoft Suite applications to perform job dutiesFollow SLDC Standards Application Lifecycle Management Documentation Governance and Test Strategy DocumentationNIC of South Carolina, Columbia, SC 11/2019 11/2020Lead Business Systems Analyst (Contract)Implementation of State-level e-Governance Re-Write Project for SC Ethics CommissionUtilize Agile MethodologyDeveloped Template for User Stories following Agile MethodologyCreate User Stories to support requirements for Rewrite of SC Ethics CommissionCreate Test Cases to support testing activities for Rewrite of SC Ethics CommissionExecute Test Cases manually and report defects into Excel SpreadsheetParticipate in DSU (Daily Standup) with Development team, both internal and external partnerParticipate in DSU (Daily Standup) with the Project Management teamElicit Acceptance Criteria from the Business to enable the Development team to code the rewrite functionalityParticipate in Sprint planningCreate Wireframes for an external partner to create a frontend interfaceParticipate in Wireframe review from external partnerIdentify critical paths and opportunities to accelerate deliveryExecute the Microsoft Suite applications to perform job dutiesParticipate in Demonstration to the Business and the Tech Teams to address Requirements/functionality delivered as the project follows an agile approachFollow SLDC Standards Application Lifecycle Management Documentation Governance and Test Strategy DocumentationBank of America, Charlotte, NC 2/2019 - 11/2019IT Project Manager/Business Systems Analyst and BAU Enhancement Coordinator (Contract)Utilize JIRA to track Agile MethodologyCreate User Stories to support requirements for BAU Enhancements for the PTS Tool for Regulated Incoming and Outgoing correspondence including Mortgage and all banking segmentsParticipate in DSU (Daily Stand Up)Facilitate and manage the BAU Enhancements project schedule with Tech TeamFacilitate and manage the BAU Enhancements project schedule with User TeamProcure Acceptance Criteria from the Business to enable the Development team to code the functionalityParticipate in touch point meetings and testing with the SIT/UAT/Tech teams during Testing of SprintsIdentify critical paths and opportunities to accelerate deliveryExecute the Microsoft Suite applications to perform job dutiesDemo to the Business and the Tech Teams to address Requirements/functionality delivered as the project follows an agile approachFollow SLDC Standards Application Lifecycle Management Documentation Governance, Support Playbook Documentation, Project Plan Documentation, Test Strategy DocumentationWells Fargo, Charlotte, NC 09/2017 1/2019Project Manager/Business Systems Analyst and UAT Coordinator for Consolidated Salesforce Implementation (Contract)UAT Coordinator - Monitor and Facilitate Onshore/Offshore code development and movement to SIT, QA, and Production. Test and Report Defects to HPALMTest Coordinator managing Technical and Business testing to include User Acceptance Testing (UAT) for Salesforce ImplementationMigrating from Microsoft Dynamics CRM 2016/365 to Salesforce in phased releases. This process is being migrated based on various LOBs and VendorsFacilitate demos between the Business and the Tech teams to address Requirements/functionality delivered as the project follows an agile approachCreate Epics/Stories in coordination with the Analyst team for Sales relationships to mortgage and all banking segments.Procure Acceptance Criteria from the Business to enable the Development Team to code the functionalityCo-ordinate daily touch point meetings with the UAT/Tech teams during Integrated TestingFollow SLDC Standards Application Lifecycle Management Documentation Governance, ALM Documentation, Project Plan Documentation, Test Strategy DocumentationUtilize JIRA to track Agile MethodologyPM/Coordinator of Infrastructure Refreshes, Closeout, third-party provider hosts hardware, software, servers, storage, and other infrastructure components, and test of access AccomplishmentsFacilitate troubleshooting sessions to resolve technical engineering challenges for middlewareMonitor and Facilitate SDLC Compliance, Remediate Win10 & Office 2016, Deploy-uDeploy, Build Automation Gradle, Build Dependencies Artifactory, Build Automation Jenkins Adoption, Middleware Remediation, Splunk, Register 3rd party products in TSC, etc.Develop systems and procedures that are cost-effective and meet business requirements for multiple applicationsUsed Microsoft Visio for identifying and developing business process flows to illustrate the areas of improvementIdentify critical paths and opportunities to accelerate deliveryUtilize Issue Management and Escalation skillsAct as a liaison between client and technical organizationPlan, develop, and direct analysis for complex, strategic, and corporate-wide business problems to be solved on automated systemsFollow SDLC Standards Application Lifecycle Management Documentation Governance, ALM Documentation, Project Plan Documentation, Test Strategy DocumentationCoordinate across program offices, shared service delivery groups, and technology teamsUtilize Agile MethodologySCANA, Columbia, SC (Dominion Energy) 09/2014 09/2017Project Manager/Business Systems Management (Contract)The Business Systems Analyst role with SCANA acts as a Project Manager and Business Systems Analyst interfacing with Business Units, IT, and Upper Management.Projects Completed/ImplementingImplemented and managed Web Billing ProjectImplemented and managed Web Energy Usage ProjectImplemented and managed CIS Equifax and Credit Scoring Project Working with vendor EquifaxImplemented and managed Create Service Address via GIS Maps ProjectImplemented and managed CIS Optimization Conversion Managed 3 Individual Projects of the 12 (moving CIS from Mainframe DB2 platform to Mid-Tier SQL server platform) and Maintained Project Schedule for the 12 CIS Optimization ProjectsImplementing and Managing CRM Project Working with a vendor, Oracle, to implement Sales Cloud, Marketing Cloud, and OPA ContainerAccomplishmentsResponsible for assembling project plans and teamwork assignments, directing and monitoring work efforts, identifying resource needs, performing quality reviews, and escalating functional, quality, and timeline issues appropriatelyResponsible for tracking key project milestones and adjusting project plans and/or resources to meet the needs of customersCompleted projects through Microsoft ProjectUsed Microsoft Visio for identifying and developing business process flows to illustrate the areas of improvementCreated wireframes and illustrations of potential design of forms to be developedLead all projects from start to finish using the SDLC within a matrix environmentEstablish and implement project processes and methodologies for the IT community to ensure projects are delivered on time and within budget, adhere to high-quality standards, and meet customer expectationsCoordinate communication with all areas of the enterprise that impact the scope, budget, risk, and resources of the work effort being managedCommunicate with technical managers, technical teams, business teams, and vendors via meetings, compiling requirements and status reportsResponsible for overall coordination, status reporting, and stability of project-oriented work effortsProduce High-Level RequirementsConduct Project DecompensationProduce Detailed RequirementsFacilitate Project WorkshopsCreate and Manage Project ScheduleDevelop Matrix for systems, functions, and rolesUtilize Agile MethodologyApprove and oversee test developmentDuke Energy Charlotte, NC 02/2014 08/2014Sr. IT Applications Analyst (Contract)The primary role of the Systems Business Analyst within the Fossil/Hydro and Environmental Health and Safety Application is assembling and documenting project requirements, translating those requirements into test plans, and directing the testing of application components to meet the stated functional requirements for a SharePoint Implementation.AccomplishmentsElicit and document user business requirements to meet a business objective.Contribute to project estimates for analysis, requirements validation, and testing tasks.Facilitate requirements gathering and interview sessions with customers to gather essential requirements informationFollow the Agile MethodologyWork effectively with the business to quickly learn the culture and relationships.Model requirements using Duke Energy IT standard tools.Translate functional requirements into test scripts by mapping test plans to functional and technical requirements.Guide users in defining acceptance criteria. Assists users in setting up and executing user acceptance test cases.Facilitate user acceptance test sessions with customers, assigning defects to appropriate project team members and tracking resolution to completion.Validates functional requirements through implementationPalmetto GBA, Columbia, SC 06/2013 01/2014IT Business Systems Analyst (Contract)This position is a combination PM and Business Systems Analyst which performs business process analysis for the Centers for Medicare & Medicaid Services (CMS) Competitive Bidding Program for certain Durable Medical Equipment, Prosthetics, Orthotics, and Supplies (DMEPOS). All contract suppliers must comply with Medicare enrollment rules, be licensed and accredited, and meet financial standards. This position requires analyzing requests from customers for Web Application development and support to define business requirements, leading and managing Web application development projects from request to implementation, providing customer support for applications, assisting other analysts/leads with production documentation and reporting primarily working to document in house developed software and ensuring that project artifacts follow processes for CMMI.AccomplishmentsResponsible for assembling project plans and teamwork assignments, directing and monitoring work efforts daily, identifying resource needs, performing quality reviews, and escalating functional, quality, and timeline issues appropriatelyEnsure understanding of why the business solution was chosen and guide both technical and customer departments in the development of the systems Act as the Project Lead for various projectsCoordinate communication with all areas of the enterprise that impact the scope, budget, risk, and resources of the work effort being managedCommunicate with technical managers, technical teams, business teams, and vendors via meetings, compiling requirements and status reportsValidate the business need for solutions to business problems and process improvementsResponsible for overall coordination, status reporting, and stability of project-oriented work effortsSet customer expectations on feasibility. Identify and validate requirements, demonstrate form design, and organize the information into a logical document using business analysis models that are understood by the customer and Information Systems.Subject Matter Expert lines for multiple lines of business.Mentor less experienced business systems analystsFollow the Agile Methodology and CMMI processesEnsure the accurate deployment of solutions through review of problem logs, assisting with test plans and test matrices, and other analysis activities.Provide the business direction for system changes.PROFESSIONAL EXPERIENCE - INSURANCE AGENTFrank B Norris Insurance Agency 04/1987 04/1988 (approx.)Independent Insurance AgentApplication of General Insurance Concepts, Property Insurance Basics, Dwelling Policy, Homeowners Policy, Auto Insurance, Commercial Package Policy, Business Owners Policy, Marine Insurance, Other Coverage and Options, Insurance Regulations and Life InsuranceDana Insurance Agency 04/1986 04/1987Independent Insurance AgentApplication of General Insurance Concepts, Property Insurance Basics, Dwelling Policy, Homeowners Policy, Auto Insurance, Commercial Package Policy, Business Owners Policy, Marine Insurance, Other Coverage and Options, Insurance Regulations, and Life InsuranceEDUCATIONBS, Major in Information TechnologyAssociate, Criminal Justice, Presidents ListSC Real Estate License, 2010Microsoft Project Certificate, 2001 (approx.)Microsoft Suite Certificate, 2001 (approx.)SC Insurance License for Property and Casualty, 1985IC9 Coding Certificate, 1984 (approx.) |
