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Click here or scroll down to respond to this candidateCandidate's Name
West Palm Beach, FL Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLETrustworthy and empathetic Customer Service.Representative accomplished in software troubleshooting and up selling Premium memberships. Dedicated to keeping excellent customer interaction records. Authorized to work in the US for any employerWork ExperienceDispatcherMechanical Air Conditioning - Lake Park, FLApril 2022 to PresentProviding customer service inbound and out bound calling. Dispatch calls out to be serviced and maintenance. Inputting customer information into the database and verifying all personal detailed information. Sending invoice receipt to all customers.Placing equipment orders and taking card detail information. Providing in call 24 hour services to customer for emergency reasons. Setting accounts for agreements from start to renewal date. Placing filter orders and setting up delivery dates and times to receive merchandise. Providing the best customer service ever.Brand SpecialistGlobal Response Margate - Margate, FLOctober 2020 to April 2022Customer service provided with in bound and out bound calls. Inputting data information in system of all customers. Placing orders for customers off of website.Checking tracking information for delivery packages. Working in excel programs and word docs for company programming. Taking card payments for orders.Emailing customers and problem solving.Trouble shooting for the best solutions.Medical DispatcherSouth East Transportation - West Palm Beach, FLNovember 2017 to August 2020Develop delivery routes for driver, collaborate with management to modify daily routes to accommodate the needs of customers. Cultivate strong relationship with drivers, and customers to reduce the stress that comes with last minute schedule changes. making sure drivers are picking up members on time for their appointments. Updating the correct information in the data base for members information. Dispatching the correct ETA for insurance companies for verification purposes. Giving the best Customer Services to all members.Customer Service RepLoud Cloud Nine - West Palm Beach, FLMay 2014 to February 2018Answering Incoming calls, Outbond calls. Responsible for maintaining a high level of professionalism with clients. Update customer information in data base. Work with management team to be informed of any changes in the company.Customer Service RepTurnkey Auto Group, Inc - West Palm Beach, FLJanuary 2014 to May 2014Help customers with complaints and questions. Give customers information about products and services. Taking orders, and process returns. Understanding the product and answering questions. Transportation DispatcherYellow Cab - West Palm Beach, FLFebruary 2007 to December 2008Monitoring Routes, updating call logs, and recording call information. Making sure drivers arrived at their appointed times and destinations. Responding to customer calls and help with verifying information to customers, for ETA pick up times of arrival for transportation. providing excellent customer service. Assistant Team LeaderCarmine's Gourmet Market - Palm Beach Gardens, FLNovember 2000 to January 2007Knowing the In an Out for the store Marketing Manager. To support the manager in the daily operations of a retail store. Supervise employees, work with customers and help carry out the direction of the manager and owners. providing excellent customer services. Working duties with the employees, as well as giving orders, being a team player at all times. Will ensure that store personnel provides exceptional customer services.EducationHigh School Diploma in MedicalLake Worth High School - Lake Worth, FLMay 1996Skills Providing Excellent an Professional Going the extra mile to assist in services. (10+ years) production. (5 years) Strong Delegation Skills. Customer service Representative (10+ years) Dispatch (5 years) Call Center (10+ years) Customer Service (10+ years) Dispatching (5 years) Software Troubleshooting Computer Networking Upselling Active Directory Troubleshooting Help Desk Microsoft Windows Desktop Support Network Support |
