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Candidate's Name  EMAIL AVAILABLETempe AZ 85281 PHONE NUMBER AVAILABLE LINKEDIN LINK AVAILABLE Information systems Management graduate with knowledge to incorporate information systems, cloud computing, IT governance and emerging technologies into enterprise strategy and operations. Results-oriented certified Mulesoft Developer with 6 years of experience in IT, specializing in integration. Proven ability to troubleshoot complex technical issues, lead development teams, and deliver successful projects on time. Adept at working with stakeholders to drive product vision and development, with strong communication and influencing skills. Recognized for consistently completing tasks on time and delivering high-quality work.EDUCATIONW. P. Carey School of Business at Arizona State University July 2023  July 2024 Master of Science in Information Systems Management Tempe, Arizona Specialization: Cloud Computing; Business Governance of IT Narsee Monjee Institute of Management Studies MPSTME July 2012  May 2016 Bachelor of Technology, Computer Engineering Mumbai, India PROFESSIONAL EXPERIENCESalesforce, IndiaTechnical Support Engineer December 2022  June 2023 Took ownership of customer issues through to resolution, developing Mulesoft applications and proof of concepts as part of the Core Connectivity team, network troubleshooting using Wireshark. Worked with a variety of connectors spanning databases like SQL, Postgres, Cassandra, SAP, AWS S3, SQS, JMS, IBM MQ, and more, receiving the highest Customer Satisfaction(CSAT) score. Make Positive Ltd., IndiaTechnical Consultant-Integration January 2022  May 2022 Delivered Mulesoft application to integrate Saleforce organizations of two companies undergoing merger resulting in data synchronization, took care of requirement gathering and creating functional documents. Developed in-house integration applications while working on bugs and enhancements on ad-hoc basis in different projects and providing consultation to clients for the technical implementation of Mulesoft applications. Accenture, IndiaApplication Development Senior Analyst February 2021  December 2021 Spearheaded the team for the development of middleware applications for Clienteling module, including Post Go- Live Support, following the hybrid model of SDLC  Agile and Waterfall. Involved in requirement gathering, creating User Stories, API Specification & application deployment using CI/CD. Application Development Analyst (Accenture) June 2018  January 2021 Worked on major application enhancements with cross-functional teams including integrations of Point-of-Sale systems, bank APIs; using security protocols like OAuth 2.0, SSL and policies. Led the support for the PLCC application from offshore; reduced the overall turnaround time for solving ServiceNow tickets which clients created by 20% per week, resolving high severity cases(P1 & P2). Application Development Associate (Accenture) February 2017  May 2018 Resolved technical issues in ESB application (specifically with JMS) and SAP Hybris related to various business processes and completed trainings for e-retail, Hybris. Performed BAU activities for application maintenance including coordinating teams for cronjob related issues, data reconciliation and ESB messaging queues.RELEVANT COURSEWORK  MS-ISM Business Governance of IT  Expertise in Enterprise cybersecurity and Business Governance of IT Cloud Computing  Design and optimize Cloud Infrastructure based on AWS architectural principles SKILLS & ACTIVITIES Certifications: ISC2 Certified in Cybersecurity, August 2024; Salesforce Certified MuleSoft Developer I, June 2022; Business Analytics - IMS Proschool, August 2019 Languages/Scripting: JAVA, SQL, Python, DataWeave scripting; RAML; JSON/XML; REST/SOAP API Technical Skills: API Integration  Mulesoft ESB; Anypoint Platform; CloudHub, API Manager, Mulesoft Composer; MUnit; Postman, SoapUI ; JMS  ApacheMQ, IBM MQ; OAuth; TLS/SSL; Linux; GIT, Bamboo; Business Data Analytics, Tableau; Cloud Ecosystems- AWS, Azure; Monitoring tools- Splunk; AppDynamics; Project Management- JIRA, ServiceNow