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Click here or scroll down to respond to this candidateCandidate's Name
Customer Service/Sales SpecialistPHONE NUMBER AVAILABLEEMAIL AVAILABLEWork Experience:People ReadyCustomer Service Specialist (part-time remote)April 2018-present Addressed customer complaints and mitigated by employing timely and on-point. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Achieved high satisfaction rating through proactive one-call resolutions of customer issues. Complied with company policies and procedures by encouraging a positive and effective workenvironment among employees. Applied basic sales strategy to engage customers and present solutions for individual needs. Reinforced established quality control standards and followed procedures for optimal customerinteractions. Maintained and managed customer files and databases. Provided primary customer support to internal and external customers. Actively listened to customers, handled concerns quickly, and escalated significant issues tothe supervisor.Jrs Super MarketDeli ClerkNovember 2013 - May 2018 Prepared and packaged meats, cheeses, and other deli items Provided exceptional customer service, responding to inquiries and resolving issues Maintained a clean and organized workspace, adhering to health and safety standards Operated slicing equipment, scales, and cash registers Managed inventory, rotated products, and minimized waste Assisted with catering orders and special requests Worked effectively in a fast-paced environment, meeting deadlines and priorities Collaborated with colleagues to achieve sales goals and store objectives Implemented loss prevention strategies to reduce shrinkage Participated in visual merchandising and display maintenanceRac/Acceptance NowSales ManagerAug 2008-Nov 2013 Customer issues were promptly resolved to facilitate timely deal closures and enhance client satisfaction. Effective management of customer relations issues led to swift resolutions and strong client relationships. Team meetings were conducted to reinforce goals and objectives and set clear expectations about policies and procedures. Coaching and counseling sales personnel, assisting with individual selling efforts and helping sales representatives reach targets. Coached employees in successful selling methods and encouraged cross-selling to drive revenue. Phone interviews wereconducted to assess the applicants relevant knowledge, skills, experience, and aptitudes. I advertised job opportunities on social media platforms and job boards. Comprehensive pre-employment screenings, including reference checks and background verification, were performed to validate the accuracy of the applicant's resume and ensure a thorough candidate assessment.Radio ShackStore ManagerMay 2002-Aug2008 Inventory control, cash control, and store opening/closing procedures were effectively managed. Store employees were successfully led in a fast-paced environment through proactive communication and positive feedback. Merchandise rotation and display management showcased new products and promotions. Proper product levels and inventory controls were maintained, with organized backroom operations facilitating efficient ordering and stock rotation. Hiring, training, and mentoring of new staff members were successfully executed. Sales were maximized and shrinkage minimized through excellent customer service and adherence to standard practices. Accounts payable and payroll were efficiently managed. Effective store schedules were established and implemented. Sales associates received coaching on product specifications, sales incentives, and selling techniques, resulting in significantly increased customer satisfaction ratings.Education:Currently enrolled: University of Pheonix -Bachelor of Science in Applied PsychologyPatapsco High School - High School DiplomaUS Career Institute Medical Assistant Certification |
