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Click here or scroll down to respond to this candidateCandidate's Name
Customer Service SpecialistMilwaukee, WI Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLETanya is a highly motivated and skilled Customer Service Rep with a managerial background who graciously handles and resolves challenging client issues. Driven to consistently delivering exceptional client support. She is versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. Excellent communicator with 15 years in a demanding call center environment as a Customer Service Representative.Tanya has also been an intricate part of organizing a Internal Medicine practice, while attending nursing school from August 1999-May2001.Subsequently, she changed majors and received a Bachelor of Arts degree in Communications in May 2004.Willing to relocate: AnywhereAuthorized to work in the US for any employerWork ExperienceLogistics SpecialistBurris Logistics/ Elite Staffing - Waukesha, WIFebruary 2023 to October 2023Overseeing transportation and warehouse storage, scheduled drivers for appointments, checking drivers into doors, counting inbound/ outbound deliveries, etc Customer Service RepDentaQuest-Inc - Milwaukee, WIJune 2020 to September 2023Answered calls via inbound Troubleshoot accounts Provide credentialing to providers Collect information to make changes on members accounts Processed medical claims, via- voiding, changes, amounts, dates Customer Service RepresentativeJefferson Electric - Franklin, WIApril 2019 to August 2019Order entry, updated new ad old accounts, performed accounting duties Resolved customer inquiries, by follow up calls, troubleshooting, And speaking with multiple vendors to rectify customer complaints. Level II Customer Service RepresentativeCargill - Milwaukee, WIFebruary 2016 to August 2018Answered an average of 100 calls per day by addressing customer inquiries, solving problems and providing new product information. Communicated with vendors regarding back order availability, future inventory and special orders. Successfully acquired an average of 20 new customers per month, generating a 64% growth in revenue. Provided an elevated customer experience to generate a loyal clientele. Effectively communicated with and supported sales, marketing and administrative teams daily. Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems. Developed reputation as an efficient service provider with high levels of accuracy. Investigated and resolved customer inquiries and complaints in a timely and empathetic manner. Served as the main liaison between customers, management and sales team. Processed over 75 daily invoices and billed renewed invoices to clients. Customer Service ManagerByfield Accounting - Milwaukee, WIApril 2013 to January 2016Cross-trained and backed up other customer service managers. Met all customer call guidelines including service levels, handle time and productivity. Solved unresolved customer issues. Managed workflow to exceed quality service goals. Facilitated inter-departmental communication to effectively provide customer support. Maintained up-to-date knowledge of product and service changes. Investigated and resolved customer inquiries and complaints in an empathetic manner. Scheduled staff shifts to cover peaks and lulls in customer inquiries. Assisted HR with the process of recruitment, including vetting candidates Supported internal and external inquiries and requests related to HR Processing payroll and assisting with the documentation of employee compensation and benefits Supported HR related training programs, and coordinated logistics for new hire orientations. Updated employee records, processed training, employee evals, and grievances Community Service SpecialistDepartment of Social Services - Milwaukee, WINovember 2007 to April 2013Recruited community members for projects and activities Prepared weekly written and oral reports about community service programs. Developed innovative programs and activities based on analysis of community needs and interests. Gathered and analyzed cultural, educational, social and demographic data about the community to guide local program development. Drafted press releases, catalogs, brochures and public service announcements to promote programs. Communicated with individuals of all ethnic and cultural backgrounds daily. Received and resolved an average of 150 calls each week regarding complaints and problems. Trained all new personnelEducationBA in CommunicationsUW-Milwaukee - Milwaukee, WIAugust 2001 to May 2004Skills Interviewing Logistics Order Entry Presentation Skills Phone Etiquette Medical Billing Sales Support Employee Orientation Microsoft Outlook Accounts Receivable Administrative Experience Communication skills Manufacturing Customer service ERP systems Microsoft Office Supply Chain PayrollCertifications and LicensesClass A CDLFebruary 2008 to March 2020 |
