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Click here or scroll down to respond to this candidateCandidate's Name
Street Address
EMAIL AVAILABLE PHONE NUMBER AVAILABLEObjective: To obtain a clerical, administrative, receptionist, or collections position.Key Strengths: Attention to details and focused. Efficient, self-motivated and dependable. Track record of exceptional productivity & documentation. Works well independently. Adapts easily to new systems and environments. Cordial and an excellent team member. Strong communication skills and provides excellent customer service.Skills: Microsoft Word, Excel (Ability to formulate/create complex reports), Microsoft Windows, SAP, ORACLE (Ebs & Oracle Service Cloud), Spectrum, AX, OMNIS, PeopleSoft, AS-400, Publisher, Outlook, PowerPoint, ACS, CCS & CASSWORKS.PROFESSIONAL EXPERIENCETerra Nova 1/2024 3/2024 (Temporary Assignment)CollectionsProactively monitored collections, including providing customer statements when necessary and following up on past due accounts.Emailed & called customers requesting payments. Provided and requested W-9 forms and payments options including ACH, checks and other electronic methods.Maintained data and records of all contact information. Updated and corrected emails and phone numbers of clients. Updated and documented all correspondence for tracking purposes of interactions, contract reviews, and system updates.Received, researched, and resolved a variety of internal and external inquiries concerning account status including communicating the resolution of discrepancies to appropriate parties.Mood Media 6/2022 11/2023Collections Analyst (Contract Assignment)Managed accounts receivables aging to the acceptable level identified by management.Made collections calls and e-mailed collection letters while meeting required daily quotas.Submitted invoices & statements to customers. Requested payments & respond to clients account inquiries.Released credit holds & Negotiate payment arrangements.Researched other account information such as refunds, credit memos inquiries.Expedited information for misapplied & unapplied payment to Cash Services.Researched and communicated with various departments to answer questions, discrepancies, disputes, billing errors, and service issues that clients may have.Maintained the integrity of the clients database through thorough documentation.Identified and reported aging accounts for escalation to the Collections Supervisor and designated Collections Leader. Also reported any existing or potential financial instabilities.Sent portal invitations & portal guide for clients preferring online payments or autopay for monthly recurring invoices.Processed timely credit card payments.Processed account cancellations, updated billing address, email contacts & phone numbers for existing & new ownership accounts.Camco 9/2021 4/2022Accounts Receivable (Temporary Assignment)Prepared, posted, verified, and recorded customer payments and transactions related to accounts receivable.Ran monthly statement. Submitted invoices to customers.Maintained and updated customer files, including name or address changes, mergers, or mailing attentions.Drafted correspondence for standard past-due accounts and collections, identified delinquent accounts by reviewing files, and contacts delinquent accountholders to request payment.Created reports regarding the current status of customer accounts as requested.Researched customer discrepancies and past-due amounts with the assistance of the Collections Manager and other staff.Collaborated with the Collections Manager to reconcile accounts receivable on a periodic (at least bimonthly) basis.Assisted Accounting Manager in reconciling revenue accounts each month.Created new accounts. Filed and retrieved documents for accounts receivable department as needed.Relayed information changes to appropriate staff.Applied electronic payments.Hafele America 8/2014 6/2021Credit Assistant/Collections/Accounts ReceivablePlace collection calls to past due accounts to release or hold orders. Identify late paying customers based on past due aging report customer accounts showing 15 days past due. Negotiate payments. Submit customer accounts to Credit Manager to review for increases in credit limit. Request credit references & deposits for large orders that exceed credit limit.Maintain documented agreements & track communication with delinquent customers prior to sending demand letters.Notify credit card customers regarding payment for back ordered items.Initiate requests of credits for duplicated invoices & adjusted prices.Furnish invoice copies, statements in Excel format & proof of delivery documents by fax or email to customers as requested.Report accounts which appear to be developing into collection problems to Credit Manager.Perform daily departmental functions such as customer order approvals, collections phone calls, etc., which are necessary for the overall efficiency of the department.Axchem USA 10/2010 4/2014Accounts PayablesAssign GL codes & update invoice data on AX programProcessed salesmens Expense Reports.Payment inquiry on invoices & expense reports on AX.Set up new vendors.Month end closing on Omnis & AXAccounts ReceivablesSet up new customersProcessed the last phase of invoicing. (Reviewed product, price, quantity, freight & other charges.)Issued credit memos & debit memos for corrections.Issued Monthly Reports Aged Open Items & Sales Analysis Reports for all salesmen.Weekly collections on delinquent accounts.Daily & Monthly closingsCity of Greensboro, NC 4/2010 10/2010Administrative Assistant for Executive and Legislative DepartmentsReceptionist: Performed a wide variety of administrative assistance and support duties for both the Executive and Legislative offices of the City.Served as the first responder for visitors. Responded to all calls on a multi-line phone. Greeted and directed walk-in visitors, assisting visitors with questions for the offices of the Mayor, City Manager and City Clerk.Performed various other administrative and clerical duties including, opening, distributing, and processing incoming mail and engagements for the Mayor.Parkway Baptist Church, Greensboro, NC 9/2006 6/2009Administrative Secretary and ReceptionistHandled administrative tasks and daily correspondence for ministry leaders and church members.Processed and printed weekly bulletins and monthly newsletter publications.Maintained and posted church calendar and prepared weekly prayer lists.Performed record keeping, special correspondence, and reports.Scheduled, enlisted, distributed work, and supervised volunteers.Maintained and ordered office equipment and supplies.Received and dispatched all church mail.City of Eugene, Oregon 6/1998 7/2005Administrative Assistant for Public WorksAccounts payable - Processed Department Orders, Purchase Orders, and Requisitions utilizing PeopleSoftMaintained record keeping systems utilizing Excel to ensure approval, proper revenue codes, and correct amounts were assigned. Served as petty cash custodian for Fleet/Radio Division. Ten key numerical calculation "touch method."Reconciled Procurement Cards for Fleet Department Supervisors, Public Works, and Office SuppliesCompiled, maintained data, and made summary reports on Excel Spreadsheets. Ensured bank card statements were in balance with monthly receipts or expenses.Customer Service - Received incoming calls and provided program related information to citizens. Typed service requests from citizens and police personnel and referred them to supervisors. Processed rentals for park shelters and community gardens. Served as backup for staff class enrollment and printed student history reports. Coordinated troubleshooting of office equipment. Served as back-up receptionist and back-up staff training/class enrolment.Clerical/Administrative Duties - Ran and distributed time entry reports for temporary employees.PurchasingServed as troubleshooter for PeopleSoft Financial System Software.Performed secretarial, clerical, and receptionist duties supporting Purchasing staff.Maintained computer vendor files, bid lists, and bid files.Prepared, maintained, and disseminated detailed records and statistics.Updated manual and computerized record keeping systems.Composed and proofed material to ensure proper layout and inclusion of pertinent information.Placed advertisement documents on web page.Administered City ID card programs.Sorted and distributed mail.Receptionist - City Managers Office (CMO)Greeted citizens and handled daily complaints from the public. Took calls on a multi-line phone.Researched & provided information to citizens. Distributed mail. Reserved city vehicles and conference rooms.Administrative Duties - Updated weekly public meetings calendar and posted on the CMO front page. Maintained clerical records, data entry, set-up files, and ran reports. Processed petty cash and charged funds; collected and registered time sheets. Purchased office supplies.Served on Diversity Committee.Served as training contact for staff. (Enrolled staff in training classes and printed student history reports.)Coordinated Charitable Community Campaigns for City Managers Office.EDUCATIONSkidmore College, Saratoga Springs, N.Y. B.A. Major in Psychology; Minor in Business Administration.Padworth, Burghfield Common, Berkshire, England, U.K. A-Levels in Economics, Art, and Statistics.Fluent in Sotho, Zulu, Xhosa, and English. Educated in the U.K. (England), the U.S., and South Africa. References Available Upon Request |
