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Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLEEMAIL AVAILABLELINKEDIN LINK AVAILABLEPROFESSIONAL SUMMARY:An accomplished oriented professional with 20+ years of customer service and administrative experience in various industries. Utilizing strong interpersonal skills, while maintaining a professional demeanor. Reliable and trustworthy with an uncompromising commitment to provide an optimal customer experience. The ability to interact with internal and external clients in a positive manner via phone, computer and in person. Seeking an opportunity to utilize my diverse skills, knowledge and diligence to contribute to the continuing success, operation and profitability of an organization.QUALIFICATIONS:Leadership ExperienceCustomer Service ProfessionalTeam PlayerOrganizational SkillsStrong Interpersonal SkillsStrategic PlannerPROFESSIONAL EXPERIENCE:Department of Labor Washington, D.C. (Remote)5/2023 6/2024 (HeiTech Services, Inc.)Full-Time 40 hours per weekImmigration Program AnalystReview applications for prevailing wage requests in accordance with applicable laws, regulations, standard operating procedures, and directives.Analyze and apply Bureau of Labor Statistics data, state conducted or employer provided surveys to issue prevailing wage determinations.Obtain, analyze and interpret labor market information provided by state workforce services, professional journals, associations, trade unions, colleges and universities, mass layoff reports, labor supply and demand bulletins and private industry employers.US Medical Labs - Chicago, Illinois (Remote)11/2022 4/2024Part-time 2-5 days/14-35 hours per weekCOVID Test AdministratorFacilitate and Administer tests to the patients.Occupy a customer-facing role that will involve engaging with patients, school partners and business partners on their various demands and needs concerning COVID Testing.Provide instructions to customers on how to take the test correctly and answer their questions and concerns in a comprehensive manner.Find potential leads in need of COVID testing options.Q's Virtual Closet - Chicago, Illinois (Remote)1/2017 PresentPart-time 2-5 days/14-35 hours per weekOwnerApply the ultimate customer experience.Set up shop at different facilities to showcase the variety of merchandise that's available, retail.Gather relevant information from a potential client to better understand his or her needs and wants, i.e. personal shopper.Research and advertise based on the trajectory of the consumer.Balance my books to keep updated supplies, equipment and staff that's needed for upcoming events.United States Census Bureau - Matteson, Illinois (Remote)07/2020 - 11/2020Full-Time 40 hours per weekField SupervisorServed as the first level supervisor for a group of 25-50 Field Representatives and responsible for data collection in a geography that may include some hard to count areas, as the Field Supervisor (FS).Ensured the group's performance meets the standards and expectations set forth by the bureau and survey sponsors.Provides detailed guidance to subordinates on how to resolve issues, when problems occur, by applying general guidance, previous training methodology, past experiences, or utilizes survey resource materials to derive appropriate solutions.Monitored assignments of subordinates performance through on the job observations and various performance metrics.Reviewed and approved payroll and leave submissions for staff.Assisted with the recruiting of Field Representatives.First Start Daycare Center South - Chicago, Illinois11/2019 - 11/2020Full-Time 35 hours per weekLead Head Start TeacherManage general classroom operations by following guidelines and policies, including delivering lessons and performing activities that fulfill the children's educational, developmental, cognitive, emotional and social needs.Uses Teaching Strategies GOLD curriculum for children ages 3-5 in Head Start Program.Work with the Center Director to create a program that addresses the specific needs of the children assigned to her care, including lesson planning.IEP (Individual Education Plan) development, planning and meetings for students who need special education services.Chicago Public School Chicago, Illinois8/2005-6/2007 & 1/2018-6/2018Part-time 2-5 days/14-35 hours per weekSubstitute TeacherImplements teacher lesson plans, assigns student class work and homework, and maintains classroom management.Teaching Exceptional/Disabled learners, including inclusion and pullout methodology.Classroom management and development practices.Encouraged students abilities in diverse urban areas through reading, math, social sciences, social studies and the arts.8/2018-1/2019Full-Time 35 hours per weekSpecial Education Classroom Assistant (SECA)Assists Special Education teachers in elementary and high school settings, in reinforcing efforts with children with various disabilities, including physical disabilities, visual and hearing impairments, learning disabilities, behavior disorders, emotional impairments, and mental impairments in accordance with each students Individual Education Program (IEP).Facilitate one-on-one services for students to recommend changes or other reinforced learning concepts for daily operations and their IEPs.Assists teachers in maintaining written reports of students behavior; accompanies students and teachers on class field trips; attends and participates in workshops and in service training to update jobs.Apply Cardiopulmonary Resuscitation (CPR) and operate audio-visual equipment as needed.Illinois Dept. of Corrections - Joliet, Illinois3/2018-4/2018 & 7/2018-8/2018Full-Time 40 hours per weekCorrectional Treatment Officer TraineeProvide role-modeling behavior, facilitate appropriate communications and develop suitable problem solving and conflict resolution skills for assigned offenders.Trained to assist and monitor the progress of offenders in accordance with their ISP (Individualized Service Plan) and write reports about the observation.Trained to provide offenders with immediate reinforcement and correction of inappropriate communication and interaction.Trained to assist in conducting searches of visitors, offenders, cells, cell houses and/or work locations for contraband. Aids others in conducting & investigation of periodic inspections of alleged violations to assure the safety and well-being of offenders being served.Trained on Supervising offenders in accordance with specified agency rules and standards, including safe arrival and/or return of offenders.Exelon/ComEd Oakbrook Terrace, Illinois05/2011 1/2017Full-Time 40 hours per weekCustomer Care RepresentativeAssisted customers via phone & with information and troubleshooting for utility support; start new services for residential customers. Start, stop and transfer/move services for existing residential and commercial customers.Created service requests daily for other departments when additional support was needed via Customer Interaction Management Software (CIMS) and Asset Suite (AS8).Exceeded issue-resolution targets and achieved exemplary customer satisfaction scores, consistently scoring between 90% and 100% on all calls, with taking between 80-100 calls per day.Submitted electric outage reports via CIMS and tracked updates via AS8; communicated updates with field employees via AS8 and emails thru outlook and phone to the appropriate department to escalate an issue.Department of Labor - Chicago, Illinois07/2009 - 06/2010 (DOL) GS -1201/2009 - 07/2009 (HeiTech Services, Inc.) Contractor06/2007 - 12/2008 (CMW & Associates) ContractorFull-Time 40 hours per weekImmigration Program AnalystObtain, analyze and interpret labor market information provided by state workforce services, professional journals, associations, trade unions, colleges and universities, mass layoff reports, labor supply and demand bulletins, and private industry employers.Review, analyze, and resolve complex and controversial issues which arise out of the processing of foreign labor certification applications for various programs.Draft reports, research and resolve special problems, articulate conclusions through the issuance of interim and final written decisions and provide input for the preparation of issue papers.Review appeal responses, issue proposed final determinations, and prepare applications for administrative and judicial review.Consulted as a Subject Matter Expert by other Analysts, Leads and Supervisors. Managed multiple tasks/priorities while maintaining the highest level of quality.U.S. Postal Services - Chicago, Illinois08/1994 - 10/1996Full-Time 40 hours per weekMail CarrierSocial Security Admin. - Chicago, Illinois04/1990 - 08/1994Full-Time 40 hours per weekRecord Analysis ClerkEDUCATION & CERTIFICATIONS:National Able Network Chicago, IL 8/2017Information Tech. Career Lab CCENTConcordia University - River Forest, IL 6/2007Master of Teaching: Not completed.Chicago State University - Chicago, IL 12/2003Bachelor of Arts: ECE CompletedTECHNICAL PROFICIENCIES:Microsoft Office Application: Word, Outlook & ExcelZoom, Google Meet, Microsoft TeamsORGANIZATIONS & AFFILIATIONS:Volunteer Alderman WorkerThe Order of the Eastern Star |
