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Name Available: Register for Free
Title Call Center Representative - Work From Home
Target Location US-GA-Conyers
Email Available with paid plan
Phone Available with paid plan
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      SD                   Santana                                        EMAIL AVAILABLE
                                                                                         PHONE NUMBER AVAILABLE

                           Delarosa                                                    Conyers, GA Street Address




Summary                                 Experience
Driven and eager-to-learn individual    Starship Enterprise
with a Bachelor's degree in Business    Manager in Training | Conyers, Georgia        01/2024 to
Administration, looking for a role      09/2024
where I can grow professionally and       Supervised store operations during assigned shifts, ensuring
make a meaningful impact. I'm excited     smooth workflow and adherence to company policies.
to apply my organizational,               Provided personalized customer guidance to enhance their
communication, and problem-solving        purchasing experience, contributing to high levels of
skills in a dynamic setting while         customer satisfaction.
gaining valuable experience and           Led and motivated team members to achieve and exceed
contributing to a team.                   specific sales goals, offering coaching and support to
                                          improve individual and team performance.
Skills                                    Managed cash register operations, including counting tills,
                                          balancing registers, and ensuring accurate financial reporting
  Customer Service                        at the end of each shift.
  Collaborative                           Completed daily shift paperwork, logged cash drops, and
  Project organization                    coordinated with management to ensure cash handling
  Supervision                             procedures were followed correctly.
  Microsoft applications proficiency      Oversaw store closing procedures, ensuring all tasks were
  Ms office                               completed, cash deposits were made, and the store was
  Data entry                              secured properly.
                                          Collaborated with team members to maintain a clean,
                                          welcoming store environment and uphold high standards of
                                          customer service and operational efficiency.

Education and Training
                                        Youth Build Charter
Bachelor of Business Administration     Front Desk Intern | Los Angeles, CA        03/2019 to 05/2019
Strayer University                        Managed student attendance and handled deliveries,
Lithonia, GA,                             ensuring efficient and accurate record-keeping.
12/2023                                   Answered phone calls, provided directory information, and
                                          addressed inquiries from students, staff, and visitors using a
High School Diploma                       multi phone line.
Youth Build Charter                       Acted as a liaison between visitors and staff, facilitating
Los Angeles, CA,                          smooth communication and coordination.
05/2019                                   Communicated crisis situations to administration, ensuring
                                          prompt and effective responses to maintain a safe school
MBA                                       environment.
Strayer University                        Supported students with employment and financial program
Washington, DC,                applications, serving as a key link between students,
Human Resources Management     teachers, and administrative staff.


                             Youth Emerging Stronger
                             Cross-Population Advocate Intern | Los Angeles, CA
                             06/2018 to 09/2018
                               Conducted client meetings to assess and address individual
                               needs, utilizing strong interpersonal and communication
                               skills to build trust and rapport.
                               Advocated for marginalized populations, compiling and
                               presenting detailed reports on client progress and program
                               outcomes to supervisors for review.
                               Drafted comprehensive notes for supervisors to evaluate,
                               ensuring key information was highlighted for follow-up and
                               further action.
                               Followed up with clients to assess the effectiveness of
                               implemented changes, ensuring that adjustments met their
                               needs and supported their long-term success.
                               Coordinated events and maintained educational resources,
                               demonstrating strong organizational skills to enhance service
                               delivery and support community outreach efforts.

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