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Street Address  Duncan AveYeadon, PA Street Address
PHONE NUMBER AVAILABLEPHONE NUMBER AVAILABLEEMAIL AVAILABLEForward Air Folcroft, PAShipping/Receiving Supervisor June 2024-Supervising staff: Scheduling work, training employees, and reviewing their performanceManaging operations: Verifying shipment documents, determining shipping priorities, and assigning workDeveloping procedures: Improving shipping and receiving procedures, and recommending equipment upgrades and process modificationsMaintaining records: Updating records and ensuring accurate documentationManaging quality: Ensuring safety, productivity, and quality managementNegotiating contracts: Assisting with carrier contract negotiationsCompleting any work that is unable to be performed due to lack of staff or other unforeseen occurencesUS Foods Fort Mill, SCOrder Selector/Warehouse Supervisor January 2016- May 2024Selects customer order from pick slots using pick listUses stand up hand pallet jack to complete ordersMakes sure all orders are completed in a timely fashionFollowing all safety rules and guidelines per the companyOverseeing a 3rd shift crew of 27 employeesDelegating nightly assignments of items for selectionAssisting in the hiring, disciplinary, and up termination of employeesAttending weekly meetings in reference to weekly production and percentagesEnsuring that all orders are completed and accurately selected be employeesDE State Department of Corrections New Castle, DeCorrectional Officer January 2008-April 2016Ensuring the constant safety, supervision, and orderly conduct of Delaware State offendersMassive institutional shakedowns for the search and seizure of any contrabandOverseeing all meals, special programs, and medical care attended by offendersOperating central control by adding and removing offenders within the DACS systemEnsuring the accuracy and thoroughness of all electronic and handwritten documentation in connection with supporting proper protocol and procedure for the monitoring, transport, discipline, and release of offendersAssisting in the training of new officers and tracking their continuing education programs to be in compliance with Delaware State standardsIndependence Blue Cross Philadelphia, PAMember Services Senior Manager September 2000-January 2008Overseeing a team of 40+ multi-lingual Member Service Call Center Agents responsible for servicing Keystone Health Plan East members via telephoneOrdering the adjustment of all medical health claims for membersRequesting HIPPA Certificates, Explanation of Benefits, and Foreign Travel lettersExtensive use of the new Argus System for Prescription CoverageFacilitating the training process of all Member Service Representatives within the call center settingComputer Experience:*Microsoft Excel*Microsoft Word*Power Point*AS400*Valutech*Argus*DACS/DELJISEducation:University of PhoenixPhiladelphia, PAPenn Wood Senior High SchoolLansdowne, PA1999 Diploma- Graduated as Honor Society Student of WorkStudyReferencesJason CarltonUS FoodsPHONE NUMBER AVAILABLECapt. John MearsDept of CorrectionsPHONE NUMBER AVAILABLEMrs. Leah M. LewisChief Operating OfficerIntercultural Behavioral ServicesPHONE NUMBER AVAILABLE/pre>