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| | Click here or scroll down to respond to this candidateKEIOSHAANDERSON811 SW 67th Ave, North Lauderdale FL, 33068 PHONE NUMBER AVAILABLE EMAIL AVAILABLE ObjectiveDedicated and customer-focused professional with experience in customer service seeking a position as a Customer Service Representative where I can leverage my excellent communication skills and passion for helping customers to provide exceptional service and contribute to the success of the company.Skills Summary Strong verbal and written communication skills Excellent problem-solving abilities Proficiency in CRM software and Microsoft Office Suite Ability to handle challenging situations with patience and professionalism Strong interpersonal skills and ability to build rapport with customers EducationHigh School DiplomaJuly 2017ExperienceNike / November 22-March 23Customer Support Provided support to customers regarding product inquiries, account issues, and technical problems Documented customer interactions and inquiries in CRM system Identified and implemented process improvements to enhance the customer experience Assisted with training.2Surf Style / January 22 November 22 Resolved customer complaints and inquiries in a timely and efficient manner, achieving a high customer satisfaction rating Processed orders, returns, and exchanges accurately and efficiently Maintained thorough knowledge of products and services to provide accurate information to customers Collaborated with other departments to escalate and resolve complex customer issues Customer Support representativeReferences available upon request. |