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Cleveland, Ohio | EMAIL AVAILABLE | PHONE NUMBER AVAILABLESummary of SkillsDetail-oriented professional with extensive experience in data entry, file management, quality control, and customer service. Skilled at creating and managing client spreadsheets, ensuring accurate data input, and optimizing processes. Proficient in efficient file management, data verification, and effective communication. Strong problem-solving skills demonstrated through auditing and troubleshooting data accuracy. Committed to meeting client needs and supporting account executives.
Data Entry / OptimizationFile ManagementQuality ControlProblem SolvingRelationship Building
Account Auditing
CommunicationCustomer ServiceResearch and Data RetrievalMicrosoft Excel; Office Suite
Work ExperienceAttane (previously Linkmedia360) 10/2015 07/2023Media Coordinator/Account Executive
Created and managed client spreadsheets for syndication source uploads, focusing on data entry and file management. Audited and troubleshot listings, ensuring data accuracy and efficient file management. Ensured quality control for publication updates, including data verification and file organization. Assisted with buying submissions to publisher partners, involving data entry tasks. Provided research support for projects, involving data retrieval and organization. Formatted and assembled content for client presentations, managing various files and data. Fulfilled daily, weekly, and monthly pay-per-call campaigns, involving extensive data entry. Generated client reports and managed daily data exchanges, emphasizing data management. Coordinated with publishers for program management, involving file organization and data tracking. Created and fulfilled artwork requests for programs, managing associated files. Implemented and managed publisher incentive programs, maintaining detailed records and data. Handled subscription and PPC crossovers as necessary, managing data transitions. Developed and implemented new processes and efficiencies to accommodate changes in publisher production procedures, optimizing data handling. Completed account team assignments on a timely basis, including data entry tasks. Effectively communicated with various publishers regarding incentives, processes, and production procedures, ensuring clear data exchange. Effectively communicated directly with clients regarding directory renewals and followed up on pending day-to-day tasks, maintaining clear data records. Inputted pay-per-call orders accurately, emphasizing data precision and entry.TMP Directional Marketing 01/2006 10/2009Customer Service Associate
Ensured timely and accurate input of information to meet the clients' needs and expectations for more than a thousand directories a year, involving data entry and file management. Organized information for over 25 clients with an advertising budget of over three million dollars annually, including data organization and management. Assisted several Account Executives with the awareness of new procedures and special offers from publishers pertinent to each account, involving data tracking and file management. |