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Click here or scroll down to respond to this candidateCandidate's Name
Street Address SE 15th STHomestead FL Street Address
Mobile: PHONE NUMBER AVAILABLEDay Phone:PHONE NUMBER AVAILABLEEmail: EMAIL AVAILABLEWork Experience:Postal Operations AssistantDepartment of the Army-Army Installation CommandUS Army Garrison, Humphreys, Directorate of Human Resources, Postal Operations 8/15/2022- 4/30/2024Hours per week:40Series: GS 0303 MISC CLERK & ASST SERIESPay Plan: GSGrade:7POSITION:Postal Operations Assistant for the local post office. Also serves as the primary clerk for Registered Mail, Mail clerk test administrator, and supply clerk to maintain daily Operations of the local post office.DUTIES: Assists the Postmaster with every day postal operations, assumes responsibility of the Postmasters tasks in their absence, ensures mail is received and delivered to and from the Joint military mail terminal daily, prepares registered mail for shipment, delivers registered and unit mail to the official mail manager. Assists the Postmaster with conducting unit mailroom inspections. Coordinates work based on priorities and requirements. Informs the Postmaster of potential postal offenses, issues or problems that have an impact on operations. Prepares daily mail manifests, DA Form 1372, accountable mail forms for personal mail PS form 3849, unit mail delivery forms PS form 3883 and mail pick up notice PS 3907. Scans incoming mail and transmits information to U.S.P.S. and the Military postal service agency utilizing the Army management postal system (AMPS) ensures postal drop boxes are picked up on schedule to meet the dispatch. Prepares and organizes inside bills and truck bills for the registered mail pick-up and delivery on scheduled days, prepares seals and manifest and escorts registered mail vehicle to the station weekly. Records and controls registered mail files and records in accordance with USPS, MPSA and the Postal Management Directors requirements. Performs daily office functions including typing of correspondence, maintaining, and updating both Army and Postal regulations, maintaining files and publications and picking up and delivering messages. Maintains housekeeping and administrative supplies. Inventories supplies and prepares supply requests to the postal officer and ensures the APO has a 90-day supply of postal materials for customers and postal operations. Recommends and participates in development of local policies and standard operating procedures relative to overall program management requirements regarding official mail, and Registered mail, distribution, and postal operations. Evaluates program areas to improve the efficiency and effectiveness of mail services and make recommendations to management for improvements. Ensures mail is dispatched at the lowest economical cost. Maintains records of official mail costs and expenditures by separate account to ensure complete audit trail. Inspects and monitors mail contents prior to metering and dispatch to ensure it relates to the conduct of official government business.Active SECRET Security Clearance (Received-Sept 2022). Skills:Bilingual. SpanishAttention to DetailTechnical CompetenceSupervisor: Demetrius Palmer DSN 315-757-3606Lead Program Support Assistant Tele-Health/Health Informatics Rocky Mountain Regional VA Medical Center (This is a federal job) 1700 N Wheeling StAurora, CO3/2020 - 8/2021Hours per week: 40Series: 0303 Miscellaneous Clerk and AssistantPay Plan: GSGrade: 06Duties, Accomplishments and Related Skills:Performs Program Support Assistant, administrative support for the Telehealth operations to access status or outcomes in relation to established performance measures, goals, and objectives; Collects, compiles, and tracks statistical receives and processes documents and reports in accordance with established procedures; uses software applications from VA and VISN systems that are not linked or have the capability to interact that allows them to draw information from a wide variety of sources in order to prepare reports; and assists in the planning, review, and reporting of data/statistical results of program studies on telehealth equipment. Establishes protocols for incoming data, organizes and maintains, and retrieves a variety of computerized data based on equipment usage.Coordinating with vendors, Biomed, Office of Information and Technology, (OI&T) to upgrade and/or replace telehealth technologies to minimize impact on patient care. Utilizes statistical data to compile monthly workload reports for all program staff. Assists the Administrative Officer in keeping the Telehealth Clinics/ CBOC's apprised of patient census and any changes or problems that might be encountered while using the equipment. Participates in performance improvement activities related to the program quality improvement process and offers performance improvement advice to program staff of equipment. Responsible for providing data/reports related to the administrative, clinical, and technical aspects of Telehealth to the VISN 19 Network Office. Obtain basic competencies in operation of the telehealth equipment to assist in troubleshooting problems for patients, answering questions for patients/staff/customers, and supporting the telehealth team. Establishes and maintains inventory of all telehealth equipment including purchased and leased equipment, all repairs, and costs; reviews leased equipment monthly bills and verifies correct amount due based on accurate information that is maintained on EXCEL spreadsheets; and maintains inventory of total equipment costs. Along with the Administrative Officer, I identify, and address equipment needs necessary for efficient operations of CCHT, CVT, and CCST. Monitor the use of services, supplies, and equipment for the program and justify and requests replacements for outdated equipment by identifying the outdated equipment and gathering relevant information. As well as process and manage the lifecycle of non-expendable assets and assists Logistics with decommissioning. Subject matter expert and the liaison for the VISN and VA in requesting and securing new systems and equipment. Ensure that the organization's strategic plan, mission, vision and values are communicated to the team and integrated into the team's strategies, goals, objectives, work plans and work products and services. Articulate and communicate to the team the assignment, project, problem to be solved, actionable events, milestones, and/or program issues under review, and deadlines and time frames for completion of assigned duties and taskers. Assists the team in the selection and application of appropriate problem-solving methods and techniques, provides advice on best practices and procedures, and assist the team and/or individual members in identifying the parameters of a viable solution. Lead the team in identifying, distributing and balancing workload and tasks among employees in accordance with established workflow, skill level and/or occupational specialization; making adjustments to accomplish the workload in accordance with established priorities to ensure timely accomplishment of assigned team tasks; and ensuring that each employee has an integral role in developing the final team product. Train or arrange for the training of team members in methods and techniques of team building and working in teams to accomplish taskers and assigned projects and provide or arrange for specific administrative or technical training necessary for accomplishment of individual and team tasks. Monitor and report to the AO on the status and progress of work, checking on work in progress and reviewing completed work to see that the supervisor's instructions on work priorities, methods, deadlines and quality control have been met. Serve lead and facilitator and/or negotiator in coordinating team initiatives and building cohesion among team members. Subject matter expert in all equipment and usage of items within Telehealth. Knowledge of DHCP, CPRS, VISTA, VSE, TMP, MAXIMO, CEVN and other software programs to input and retrieve data as required and/or special reports and uses. Collects, compiles, and tracks statistical information in support of program operation. Serves as a point of contact for patients, medical center staff, VISN staff, community agencies, vendors and various others who contact this office. Developing and coordinating robust Standard Operating Procedures, (SOPs) that contain technical guidance.Supervisor: Mackenzie Vernon (720-745-3173)Okay to contact this Supervisor: YesProgram Support AssistantRocky Mountain Regional VA Medical Center (This is a federal job) 1700 N Wheeling StreetAurora, CO3/2018 - 3/2020Hours per week: 40Series: 0303 Miscellaneous Clerk and AssistantPay Plan: GS - General Schedule (Ch. 51, 5 U.S.C.). Grade: 5Duties, Accomplishments and Related Skills:Performs Program Support Assistant, administrative support for the Telehealth program(including CCHT, Store and Forward, and Clinical Video Telehealth, VSE, VVC, TMP, MAXIMO,CEVN ), assists with any future proposal/projects that are implemented. Is under the direct supervision of the Administrative Officer. Currently performs other duties as assigned by the supervisor. Duties are highly varied and/or routine, and consist of handling data, equipment, personnel, and the scheduling of providers/patients. Coordinates equipment management, scheduling, enrolling, managing and dis-enrolling of veterans in the CCHT program. Serves as a point of contact for patient, medical center staff, VISN staff, community agencies, vendors and various others who contact this office. Advanced computer skills (e.g., word processing, CPRS, VISTA, Excel, Weekly Statistical Reports, Gains & Losses, MS PowerPoint) and communication tools such as MS Outlook. Responsible for attaining and maintaining basic competencies in operation of the Telehealth equipment to assist in troubleshooting problems for patients. Responsible for answering questions for patients and staff and supporting the Telehealth team. Utilize statistical data to compile a monthly workload for all program staff. Maintain calendar of appointments for meetings, conference calls and other various scheduled activities. Assist the Virtual Health Care Coordinator or designee in coordinating the operation of general and specialized sections of the Telehealth /SCAN ECHO by ensuring timely completion of reports, controlling correspondence and action documents, composing correspondence on own initiative concerning the administrative and clerical issues of the office. As well as submitting requests for purchase of supplies that are required for daily function of Telehealth and maintaining an inventory of these supplies. Assists in the acquisition of administrative supplies and expendable clinic supplies and material as well as entering data in the fund control point to ensure accuracy of obligation and payment transaction. Identify and address equipment necessary for efficient operations of CCHT, CVT, and CCST. Responsible for managing home telehealth equipment assuring compliance with the Joint Commission standards. As well as managing and being the subject matter expert in all equipment and usage of items within Telehealth. Knowledge of DHCP, CPRS, VISTA, VSE, TMP, MAXIMO, CEVN and other software programs to input and retrieve data as required and/or special reports and uses. Collects, compiles, and tracks statistical information in support of program operation to access status or outcomes in relation to established performance measures, goals, and objectives; receives and processes documents and reports in accordance with established procedures; uses software applications from VA and VISN systems that are not linked or have the capability to interact that allows to draw information from a wide variety of sources in order to prepare reports; and assists in the planning, review, and reporting of data/statistical results of program studies on telehealth equipment. Establishes protocols for incoming data, organizes and maintains, and retrieves a variety of computerized data based on equipment usage. Lead Timekeeper/Payroll for over 30 employees as well as acting Administrative Officer duties, utilizes statistical data to compile monthly workload reports for all program staff. Assists the Administrative Officer in keeping the Telehealth Clinics/ CBOC's apprised of patient census and any changes or problems that might be encountered while using the equipment. Participates in performance improvement activities that are related to telehealth quality improvement process and offers performance improvement advice to program staff of equipment. Responsible for providing data/reports related to the administrative, clinical, and technical aspects of Telehealth to the VISN 19 Network Office. and manage data, including both patient data and program data, and enters required data into the VAMC, TMP, MAXIMO data base in a timely manner. Acts as a consultant to program team members regarding administrative matters. Ensure Telehealth strategic plan, mission, vision and values are communicated to the team and integrated into the team's strategies, goals, objectives, work plans and work products and services. Attains basic competencies in operation of the telehealth equipment to assists in troubleshooting problems with DX80, EX90, SX20 equipment. Answering questions and assisting with patients/staff/customers and supporting the telehealth team. Maintains and monitors Telehealth SharePoint(s) to help ensure information remains relevant, accurate and accessible, with all equipment.Supervisor: Mackenzie Vernon (720-745-3173)Okay to contact this Supervisor: YesMedical Support AssistantDwight David Eisenhower Army Medical Center (This is a federal job) 300 E Hospital RdAugusta, GA10/2015 - 12/2017Hours per week: 40Series: 0679 Medical Support AssistancePay Plan: GS - General Schedule (Ch. 51, 5 U.S.C.). Grade: 05Duties, Accomplishments and Related Skills:Performed the full range of receptionist, recordkeeping, and miscellaneous clerical duties within the ambulatory setting. Enters, manipulates, and/or retrieves information and data from automated systems, such as, Composite Health Care System (CHCS), the Ambulatory Data System (ADS), the Armed Forces Health Longitudinal Technology Application (AHLTA), Medical Application and Process Solutions (MAPS), Patient Appointment System (PAS), Defense Manpower Human Resource System information (DMHRSi) and Clinical Information System (CIS), as appropriate to the area assigned. Completes request forms, manually or automated, for individual patient orders, blood work, and other requests. Maintains and monitors patient appointment schedules for the clinic/practice. Schedules appropriate patient appointments manually and/or in CHCS. Coordinates and/or schedules patient appointments with other clinics or specialties. Monitors and manages the Army Medicine Secure Messaging System (AMSMS) at the clinic/practice level. Records and relays messages and/or redirect calls. Refers urgent messages and patient results for immediate actions. Obtains identifying information and determines the nature of the visit/call. Ensures eligibility for care, and contacts Patient Administration for verification. Provides information regarding the practice, clinic, and hospital policies, procedures, and locations to patients, family members, staff, etc. Monitors and communicates delays in scheduled appointments to the appropriate staff and patients. Resolves complaints of a local administrative nature and refers other complaints to the appropriate authorities. Maintains all patients' records, both electronic and paper, according to regulation ensuring each entry contains proper patient and health care provider identification. Files original medical documentation in the patients record, and copies of medical documentation into research files as necessary. Ensures the patient completes all necessary forms prior to being seen by the provider. Performs Quality Assurance monitoring, using appropriate tools regarding the completion and contents of the patients record. Responsible for the clerical duties inherent to the in processing (reception), care, and out processing (transition) of outpatients, families/caregivers and guests. Reconciles end-of-shift/end-of-day processing and reports. Types routine correspondence, progress reports, medical statements, memoranda, and statistical reports using various automation systems and programs. Responds to emergency calls and notifies emergency medical personnel. Follows clinic/practice communication procedures, which may include operating emergency phone lines, public announcements systems and emergency alarms. Receives minimum patient information and provides information to medical personnel. Clearly communicates with associated parties during emergency related operations Provides a variety of PAS statistical data reports and prepares other reports, as required, reflecting health care provider productivity (i.e., un-booked appointments, no shows, end of day reports, telephone consults, etc). Continuously reviews patient appointment procedures carried out by medical clerks throughout the hospital to ensure consistency and quality of services and compliance with procedures and operating policies. Identifies problem areas based on observation or discussion with clerks or health care officials and providers, initiates action to resolve problems, and informs supervisor of such. Trains appointment clerks and clinic medical clerks on scheduling and rescheduling appointments in PAS, equipment use and related activities such as record keeping procedures, third party reimbursements, and reporting requirements. Serves as point of contact and technical expert for PAS operations and activities. Identifies problems which affect scheduling or appointing. Notifies system maintenance personnel of problems and implements backup system procedures. Works closely with CHCS contract representative on site as needed when implementing new modules, loading updates to current PAS or CHCS that might have some effect on the appointing processes.Supervisor: Carolyn M. Grey (7067877300)Okay to contact this Supervisor: YesMedical Support Assistant (Records/Inpatient)Landstuhl Regional Medical Center (This is a federal job) USA Health Clinic SHAPEAmbulatory Med, Gen Outpatient SVCSHAPE, AE12/2013 - 7/2014Hours per week: 40Series: 0679 Medical Support AssistancePay Plan: GS - General Schedule (Ch. 51, 5 U.S.C.). Grade: 04Duties, Accomplishments and Related Skills:Received all telephone calls through an automated call distribution system and visitors to the clinic (i.e, inpatients, military personnel, families and friends of patients), regarding such things as the availability of, and procedures for obtaining medical assistance, directions and information for contacting various departments, services and patients, and request for changes in scheduled appointments. Questioned caller to obtain sufficient information necessary to determine primary need or area of interest and aided or make referrals to other responsible hospital clinic personnel when matter is outside employees scope assignment. Performed the full range receptionist, record keeping, and miscellaneous clerical duties within the ambulatory setting. Enters, manipulates, and/or retrieves information and data from automated systems, such as, composite Health Care System (CHCS), the Ambulatory Data system (ADS), the Armed forces Health Longitudinal Technology Application (AHLTA), Medical Application and process Solutions(MAPS), patients Appointment system (PAS), Defense Manpower Human Resources System Information (DMHRSI) and Clinical Information System (CIS), as appropriate to the area assigned. Completed request forms, manually or automated, for individual patient orders, blood work, and other requests. Maintained and monitored patient appointment scheduled for the clinic/practice. Scheduled appropriate patient appointments manually and/or in CHCS. Coordinated and/or scheduled patient appointments with other clinics or specialties. Interviewed patients who request initial treatment or unscheduled examinations, and obtained information regarding the type of medical problem, whether service-connected or non-service connected, and prior received. Utilized Composites Health Care System to verify patient eligibility and to schedule appointments for patients with various clinics, ensured all treatment requested by the physician has been scheduled and rescheduled appointments as necessary. Checked third party information and updates. Explained clinic appointments procedure and priority of treatment. Reviewed, collected and updated OHI information, category codes and demographic information in the system of records for all patients presenting for care and IAW MTF policy. Initiated patient appointments for tests such as X-rays, electrocardiograms, and laboratory exams, with the serving department, ward, clinics and centralized scheduling unit. Explained necessary test preparations to patients and records information such as date, type of exam, and procedure required, on appointment cards. Scheduled and coordinated return appointments. Obtained all medical charts prior to patients arrival to the clinic. If record was not available through normal clinic procedure, located record from information given by the medical record department, or by calling the various nursing units, clinics, or physicians offices. Filed results of examination in patient charts (i.e., laboratory sheets, X-rays, electroencephalograms). Recorded in patient charts, telephone reports of laboratory findings, and relayed reports to physician or nurse in a timely and accurate manner. Observed patients for obvious signs of discomfort, illness, or stress, notifying professional staff of perceived emergencies. Kept time and attendance records for the unit. Compiled data for a variety of records and prepared releases of information for patients. Provided clinic orientation to Red Cross volunteers, newly assigned personnel and other ancillary service personnel. Maintained waiting room area in a neat and orderly manner. Resolved clinic complaints of an administrative nature and referred all other complaints to patients representatives office or to the appropriate office where the issue can be resolved. Used word processing equipment typewriters that have software and/or personal computers to create, copy, retrieve, and print variety of standardized documents. Transmitted, received, and acknowledged various information such as electronic mail, messages, time and attendance information. Ensured proper clearance if required; and printed hard copies or routes to terminology common to the organization. Consistent and complete implementation of (HAIMS) Healthcare Artifact and Image Management Solution that provided a paperless record system of outpatient documents from records (PADS) to be scanned into patients individual folders linked to (AHLTA). Documents such as HIPPA, DD form 2569, emergency department documents, EKG.Supervisor: Dr. Ryan Larsan (312 423 5860)Okay to contact this Supervisor: YesEducation:University Of Phoenix Phoenix AZ United StatesBachelor's degree 10 / 2013GPA: 2.8 of a maximum 4.0Credits Earned: 120 Semester HoursMajor: Healthcare ManagementRelevant Coursework, Licenses and Certifications:Health care information systems, Health care Management, Health care consumer - Trends and Marketing, Public and community health, legal issues in health care: regulations and compliance, and health administration capstoneUniversity Of Phoenix Phoenix, AZ United StatesAssociate degree 10 / 2011GPA: 2.6 of a maximum 4.0Credits Earned: 63 Semester HoursMajor: Healthcare AdministrationRelevant Coursework, Licenses and Certifications:Communications skills for healthcare professionals, financial matters for health care professionals, Health care policy, Health care ethics and social responsibility, Public and Community HealthLanguage Skills:Language Spoken Written ReadSpanish Advanced Advanced AdvancedReferences:Name Employer Title Phone EmailMaria TAlvarengaDoDOIGDCISAdministrativeSupport912-321-0005EMAIL AVAILABLEName Employer Title Phone EmailKendraWilliamsArmy Senior HR Sergeant757-403-8998EMAIL AVAILABLEMyron LathamArmy-IMCOMEducation ServicesSpecialist706-231-2244EMAIL AVAILABLE Indicates professional referenceAdditional Information:Computer Skills: Microsoft Word 2021, Microsoft Outlook 2021, Microsoft Excel 2021, Adobe Acrobat, Typing Speed: 45 w.p.m. Bravo award |
