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Click here or scroll down to respond to this candidate..Candidate's Name
Boca Raton, Florida, US EMAIL AVAILABLE PHONE NUMBER AVAILABLE in/Candidate's Name
EXPERIENCEElectronic Vehicle Technical SupportGeneral Motors February 2024 - Present, RemoteProvided technical support to over 500 electric vehicle owners monthly, resolving 85% of issues within the first 24 hours using diagnostic tools and in-depth knowledge. Achieved a 100% customer satisfaction rate by utilizing diagnostic tools, troubleshooting vehicles and software within the vehicle. Executed end-to-end case management for more than 1000 service cases, utilizing scheduling tools and customer portals for streamlined processes. Demonstrated capability of balancing multiple tasks by providing technical support through diagnostic tools while maintaining high customer satisfaction. Technical SupportBMD Consulting Group January 2020 - Present, Boca Raton, Fl Operated Remote Desktop Support to provide HelpDesk Support. Locating root issues of technical & network problems and implementing solutions to baseline. Hardened Windows 10 image to improve security of desktops and laptops. Consistently updated antimalware and antivirus solutions Maintained system patches monthly on Tuesday updates. Technical SupportComputer Generated Solutions May 2023 -June 2023, Tampa, Fl Operated as technical support, assisting Toshiba technicians with CMOS battery installation and software updates to Walmart's touch computer controllers. Assisted with C45 and C67 panel upgrades.Provided technical support to Toshiba technicians, giving procedural instructions as well as operating on the command line to boot between commanding servers to replace batteries or update system and troubleshoot as necessary. Completed over 100+ calls and test sites with under a 20 minute call time. Operated remotely overnight between 10pm and 6am. Server at ShakaWaldorf Astoria Boca Raton Resort & Club February 2017 - March 2019, Boca Raton, Fl Provided guests with a personalized poolside experience for Shaka Bar & Grill, actively listening to guests. Customized over 50 orders daily with attention to detail and accuracy. Converse with over 50-100 guests daily to create an inviting atmosphere in a fast paced environment. Processing multiple tasks in a high-volume setting, communicating with guests and colleagues in a positive and constructive manner. Focus on linguistic communication skills for conflict resolution, learned effective methods of salesmanship and attention to detail. Providing exclusive cabana services to guests to ensure a VIP experience for the guest and upsell services. Performed duties as a bar back for Bar Luna Lounge & Restaurant, interacting with customers and assisting with food delivery to ensure a quality experience. Assisting with restaurant organization and inventory, customer inquiries, cleaning and setting tables as well as overall cleanliness of the restaurant. Call Center OperatorDriver's Alert Inc August 2015 - January 2017, Deerfield Beach, Fl Wrote over 30+ detailed reports a day on driver actions from incoming callers. Edited and delivered 10,000+ driving reports for Driver's Alert's large roster of clients. Communicated between staff and drivers to complete reports and deliver quality reports for clients. Attended weekly briefings on quotas and policy objectives for clients. Reduced average report processing time by 40% through improved call analysis and report writing. EDUCATIONBachelor of CommunicationsFlorida Atlantic University Boca Raton, FL 2022 CERTIFICATIONSSY 601 Security+CompTIA 20232 Certified in a standardized and regulated cybersecurity industry SKILLSTechnical Skills: Microsoft Office, Google Suite, Google Analytics, Adobe Suite Programming Skills : Python, HTML/CSS, SQL, Java, Javascript, Troubleshooting skills Professional Skills :Critical Thinking, Working Collaboratively, Conflict Resolution Remote Desktop SupportSecurity Skills nmapper, Wireshark, tcpdump |
