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Title Customer Service Project Management
Target Location US-VA-Alexandria
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Candidate's Name
Street Address  Apartments # 304,Fran Place, VA, Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEObjectiveSkilled and experienced professional with a strong background in working with Senior Management in dynamic, multicultural office environments. Metrics-driven, intellectually curious, client-focused tech and marketing sales veteran with a finance background and proven experience in increasing client satisfaction and revenue. Looking to mentor and inspire as a trainer to a high-performing, entrepreneurial team.Certifications:Certified to train M365, MS Excel, MS Word, MS Outlook, MS PowerPoint, MS Teams, Forms, Planner, and Power AutomateSkills:1.Leadership & Team-Building: Successfully managed and coordinated activities among teams of 70+ members. Mentored junior team members, providing work direction and ensuring consistent application of organizational policies. Served as Election Commissioner of the US Embassy Islamabad.2.Organizational & Project Management: Expertise in organizing and coordinating administrative facets of programs and projects, including identifying workflow needs, developing procedures, managing logistical arrangements for meetings, and ensuring successful execution. Proficient in planning and supporting extensive meeting activities.3.Communication & Interpersonal Skills: Proven ability to effectively communicate complex ideas and concepts to diverse audiences. Facilitated information flow among team members, external contacts, and stakeholders. Prepared booklets, brochures, and marketing materials, and contributed to handbook and procedure writing for British High Commission-HR and Customer Service Center-US Embassy.4.Document & Database Management: Skilled in compiling, editing, and formatting documents, Memo, Letter & report writing, maintaining records and databases, and ensuring accurate and timely updates. Experienced in updating and maintaining web pages and preparing newsletters and other promotional materials.5.Research & Compliance: Conducted research, gathered references, summarized information, and presented findings in training sessions and meetings, ensuring compliance with State Department FAM & FAH regulations and other organizational policies.6.Financial Management & Task Coordination: Managed financial tasks related to procurement and programs/projects, including voucher preparation, expense report approvals, and budget tracking. Collaborated with financial staff and travel vendors to ensure smooth reimbursement and travel planning processes in the Travel program E2.7.Proficient in MS Office & Project Management Software: Extensive experience using Microsoft Office Suite, having trained over 1,000 staff members across Mission Pakistan offices in Islamabad, Peshawar, Karachi, and Lahore. Utilized other software tools to support various administrative tasks, including document management, project tracking, and time and attendance management.ExperienceAdministrative Executive Assistant - Training / US Embassy Islamabad, PakistanOctober 2009  June 19, 2024Led cross-functional teams to successfully deliver multiple projects, including directing and coordinating the Information System Center Help Desk and Embassy Customer Service Center.Assisted Information Management Officer as Administrative Executive Assistant to support on his daily activities, registry, awards administration, meetings, reports, travel arrangements, event management, communication and collaboration on ongoing projects of IT. Facilitating on a successful running of operations of 7 offices with staff of 70, under umbrella of Information Resource Management Office.Coordinated Administrative activities for Information Resource Office staff members in collaboration with Management, Finance as time and attendance officer, Office Supplies and stock maintenance with Warehouse departments.Served as a regional trainer, delivering MS Office training to over 1,000 staff members across Mission Pakistan.Managed IT procurement for Embassy Pakistan, approximately $10 million annually, supporting various State and Agency offices.EducationMaster of Business Administration (HRM)Allama Iqbal Open University, Islamabad, Pakistan2006  2007Diploma in Office ManagementPolytechnic Institute for Women, Islamabad, Pakistan1997  1998Awards & AchievementsReceived 20 different awards for exceptional performance. Consistently recognized for outstanding contributions to team and organizational goals.ReferencesSyed Asif Javed PHONE NUMBER AVAILABLE email: EMAIL AVAILABLERobert Popchak PHONE NUMBER AVAILABLE email: EMAIL AVAILABLE

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