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Candidate's Name
Street Address  Fort Crook Rd S #104Bellevue, NE Street Address
Phone: PHONE NUMBER AVAILABLEEmail: EMAIL AVAILABLEEmployment History:Patient Experience Representative12/2021 - 09/2024 Principle Choice Solutions LLC on behalf of Department of Veterans Affairs ChampVA Received inbound calls from Veterans to set up their Beneficiaries and Dependants on ChampVA and asking about claim status, also do address changes and add or delete any other insurances that needed to be entered or deleted, also did callbacks to Vets and their families to help them with any questions that they may have.Spoke also on daily basis with providers calling about claim status, answering questions as to why claims were denied and not paid for.Using all the government websites to be able to do the job on a daily basis. Transferring calls to other departments as need be.Patient Account Representative05/2021 - 12/2021 Early Outservices Inc.Performed inbound and outbound calls to customers to advise them of their hospital bills and if they needed to set up a payment arrangement or if they were able to pay over the phone with me. Entered insurance information and also processed payments. Patient Account Representative04/2016 - 03/2021 Clear Healthcare Solutions formally Managed Accounts Receivable Inc. Performed inbound and outbound calls to customers to inquire if they have any questions regarding their bills, and, if needed, to set up payment arrangements within the guidelines of the facility. Entered health insurance information within the systems, and processed payments. Accessed records to advise customers the reason for their visit, and why insurance companies did not pay the full amount.Early out Services12/2015-04/2016 Signature PerformancePerformed inbound and outbound calls to customers to inquire if they have any questions regarding their bills, and, if needed, to set up payment arrangements within the guidelines of the facility. Processed payments, and assisted creating payment arrangements or loans. Accessed records to advise customers the reason for their visit and why insurance companies didn't pay the full amount.Financial Services Representative7/2014- 12/2015 Alorica Formally known as West Corporation Responsibilities included inbound and outbound calls to assist customers to pay their car loans in a timely manner.Assisted customers to avoid collection activities such as repossession. Monitoring Center Representative11/2006 - 05/2014 TMSGuardian formerly ISecureTrac Duties Included answering incoming calls from law enforcement, and providing assistance to add their clients to the system for GPS and alcohol monitoring equipment. Other duties included data entry of adding clients into the system, troubleshooting equipment issues that arise, and entering schedules or modifying offenders records. Assisting law enforcement with equipment returns, and sales orders of products. I also assisted offenders at home with equipment issues including troubleshooting and assisting with compliance of the conditions of their probation. Quality AssuranceDRI Title & Escrow 06/2003 04/2006Department Duties Include: Data entry of orders, abstract underwriting, to include ensuring proper documents were received, retrieval of parcel numbers, and tax information, and obtaining legal descriptions of property.Documenting any issues with orders and advising management of complications that arise. Quality assurance, to include finished reports, and sending documents in a timely manner. Answering questions from fellow co-workers, and if need be, to clients as well. Knowledge and skills:Microsoft Word, Excel, Access, Lotus and Vista, IPPS, CRM system, Claims XM, I am able to type 55 words a minute and can use a 10-key proficiently.Experienced in establishing medical loans.I have excellent communication and customer service skills, I am also very motivated and pay great attention to detail.Education HistoryRalston High School- High School Diploma General Curriculum