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ROBIN ELLINGTONStreet Address  PHONE NUMBER AVAILABLE EMAIL AVAILABLECustomer Service Ambassador / Sales OrientedThe MTA/NYCTA streamlined my growth within the corporation into a version of collective calm and diligent customerservice through a public service system. The role of customer service ambassador incumbents the presence of the assignedstation agent during revenue hours . The customer service ambassador maintains an onsite observance of the facilities andequipment and the passengers and takes corrective action if needed. Their overall function is to provide sales, directions,information and documentation of unsafe conditions, also to be available for the passenger at all times.Skills Candidate's Name   Safety awareness Special needs travelers  Revenue generation and management Training  Public speaking Documentation  MultitaskingWork HistorySales Associate Lead November 2023-PresentJOSEPH A. BANKGiven responsibility to perform store opening and closing duties, including but not limited to safety and securityinspections, turning on any electronics, stocking and visual merchandisingHandled cash and balancing daily cash flows by ensuring compliance with all accounting protocolsGreeted and interacted with customers in a friendly and professional manner, including professional telephonecourtesy.Ensure the store staff delivered outstanding customer service by coaching, teaching, and leading by examplewhen necessary.Supported the store in achieving established goals for retail, rental and custom sales volume, and quality ofsales.Provided professional and timely telephone contact with customers to set in-store appointmentsFollow up on incomplete rental orders and resolve any rental order discrepanciesWorked to ensure customer satisfaction and quality assuranceEnsured store presentation was customer ready by taking the lead for all non-customer facing duties such asshipment processing, ecommerce processing, NTS ship rates, and back of house operations.Assisted recruiting and retaining high caliber personnel to meet all-inclusive store team environments andcompany standards.Sales AssociateJOSEPH A. BANK May 2020- November 2023Greet and interact with customers in a friendly and professional manner, including professional telephone courtesy.Handled cash and balancing daily cash flows by ensuring compliance with all accounting protocolsDelivered outstanding customer service by coaching, teaching, and leading by example.Supported the store in achieving established goals for retail, rental and custom sales volume, and quality ofsales.Provide professional and timely telephone contact with customers to set in-store appointments, follow up onincomplete rental orders, resolve any rental order discrepancies or inaccuracies, and to gauge customersatisfaction and quality assurance.Performed basic alterations and pressed all customer garmentsAssisted in receiving shipments, putting away new merchandise, maintaining a clean, neat, sized and organizedstore based on merchandising to sell standardsAdvanced Child Care March 2018-September 2022Prepared teaching materials and interactive lessonsCleaned the school classrooms, kitchen and bathroom areas to ensure proper health requirementsMeal preparationReading and homework assistanceSupervision of children during school outingsPrepared reports of progress to provide to parentsStation Agent 1990 to 2013MTA/NYCTA  NYC -All Boroughs, NYEfficiently and accurately handled revenue by processing customer check-out including cash, checks and credit cardsProvided dinner and lunch relief to fellow Station Agents to go on breaksMTA Stations were maintained in a safe and congenial manner that was safe for the riding publicEmergencies were handled professionally and efficientlyPreliminary reports were written for the Police and EMTVital passenger info was collected from passenger before said passenger fell ill or left the scene of accident, keeping thepassenger calm at all timesFacilitated the sales of metro cards and generated large sum of cash that was encased and dropped down in a safe toRevenue DeptProvided directions to the five boroughs everydayMTA pamphlets and maps were made available to the publicPreliminary reports were made about graffiti, homelessness, garbage pile ups and passenger emergenciesEducationGED 1978Erasmus Hall High School - Brooklyn, NYReferencesFurnished Upon Request.