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Click here or scroll down to respond to this candidateABCandidate's Name
EMAIL AVAILABLE PHONE NUMBER AVAILABLE Riverdale GeorgiaEntry-level Courier with working knowledge of local routes. Calm and focused under pressure. Oers well-developed skillset and proactive demeanor.Detail-oriented Courier with pleasant disposition oering positive customer service experiences. Manages complex routes with excellent organizational skills. Experienced supervising and dispatching courier teams. Business processes and proceduresAttention to DetailGPS SystemsCoordinating ecient routesIssue EscalationLogistics and TransportationDelivering time-sensitive specimensWorking IndependentlyPackage Delivery and Pick-upDelivery payment collectionSchedule AdherenceSmartphone UsageDelivery and pickupSupply ManagementProblem-SolvingTime Sensitive DeliveriesDelivery DocumentationDeadline AdherenceHIPAA CompliancePerformance ImprovementRelationship building and rapportUber Riverdale, GACourier03/2023 - CurrentCommunicated with customers to coordinate delivery times. Ensured all packages were properly labeled and sealed. Collected payments from customers upon delivery of goods as required. Inspected shipments for damages or discrepancies; recorded any issues found.Delivered items to residential addresses within specied time frames. Maintained accurate records of deliveries and pick-ups using computerized tracking systems.DHL Supply Chain Union City, GACustomer Relations Coordinator06/2006 - 11/2022Implemented procedures for tracking client feedback across multiple channels.Managed a team of Customer Relations Representatives responsible for delivering excellent service.Created reports summarizing key performance metrics related to customer relations initiatives.Resolved escalated issues from customers in a timely manner while maintaining positive relationships.Maintained customer relationships by responding to inquiries, resolving complaints and providing information.Conducted research on competitors' services and products to provide customers with the best possible solutions.Developed policies for handling dicult or escalated customer issues. SummarySkillsExperienceLiaised between internal departments and customers in order to resolve any issues quickly.Maintained accurate records of all customer interactions in the company's CRM system.Provided exemplary level of service to customers to extend relationships for future business opportunities.Fort Valley State University Fort Valley, GASome College (No Degree) in Business Administration And Management Education and Training |
