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Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLE EMAIL AVAILABLE Jackson, MS Street Address
PROFESSIONAL SUMMARYAdept at navigating complex customer service scenarios, my tenure at Sedgwick honed my ability to manage a high volume of claims, showcasing my organizational skills and attention to detail. Renowned for exceptional verbal and written communication, I excel in both administrative support and using software like Microsoft Oce, ensuring eciency and client satisfaction. EXPERIENCERecovery Claims Associate, Sedgwick, February 2023 - Present RemoteDeveloped strong customer service skills to eectively communicate with clients and resolve complex issues.Successfully maintained records of claim documents such as contracts, invoices, and receipts. Eciently managed a high volume of claims in accordance with company policy and procedures. Reviewed police reports or physical property damage to determine extent of liability. INTAKE COORDINATOR, Essentia Health, August 2021 - May 2022 Remote, USOversaw the daily operations of the DME department, including but not limited to arranging equipment shipments, collaborating with insurance companies, and verifying all necessary documentation needed to process ordersMaintained communication with customers to ensure satisfaction and retention Maintained knowledge of HIPAA laws and regulations to ensure proper protocol has been followed Schedule delivery and pickup of all medical supplies. Customer Service Representative, Wayfair, September 2021 - March 2022 Remote, USHandle an average of 100+ inbound and outbound calls per day regarding customer inquiries, account reconciliation, order status, order processing, and updates Managed up to 4 live chatsInput patient data into CRM to maintain up-to-date and accurate customer records Respond to assigned email inquiries within a 24-hour time-period Provide account updates and order status to patients on-demand Commended by both leadership and customers for unwavering support and swift decision-making abilities.ADMINISTRATIVE ASSISTANT, Rainbow International of Madison, December 2020 - July 2021 Madison, MSHandle an average of 30-50 inbound and outbound calls per day regarding B2B and B2C inquiries Maintain both physical and electronic les to keep accurate and up-to-date records Planned and hosted community and social events to obtain potential business opportunities, as well as distributing marketing toolsScheduled technician services for customers, following up after rendered services to ensure 100% customer satisfactionCollected all payments via CRM database, as well as reconciled past due accounts, and set up payment plansRecruited, hired, and trained 5 new hires on job duties, expectations, company standards and procedures.ADMINISTARTIVE SUPPORT ASSOCIATE, Lowe's Home Improvement, February 2018 - March 2020 Jackson, MSDeveloped and maintaining schedules and assisting with administrative tasks related to stang, training, payroll, and a variety of activities to support local site operations Maintain both physical and electronic les to keep accurate and up-to-date records Provided hands-on support to leadership and other personnel to ensure all aairs remain in order, as well as received recognition for outstanding support from management and customers. EDUCATIONHIGH SCHOOL DIPLOMAForest Hill High School, Jan 2001SKILLSCustomer Service Administrative SupportAttention to Detail Managing DatabasesActive Listening Verbal & Written CommunicationMicrosoft Oce Suite CitrixJava AdobeREFERENCESReferences available upon request |
