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| | Click here or scroll down to respond to this candidate1LIAN MONTES DE OCA DIAZ8970 NW 33rd Court Rd. Miami, FL 33147 / PHONE NUMBER AVAILABLE/ EMAIL AVAILABLE SUMMARY: Highly motivated professional with 1.5 years of comprehensive experience in the fast food industry, having successfully held three distinct roles within the same company. Proven expertise in cleaning and sanitization, customer service, and delivery in a fast-pace environment.OBJECTIVE: To further develop foundational workplace skills, including customer service, communication, team work, and problem-solving. To continue growing as a professional while positively contributing to the success and development of Eulen America.EXPERIENCEMc. Donalds, Hialeah, FL. September 2023 July 2024 Crew Team Member Succeeded and thrived in a fast-paced high-pressure fast food work environment. Delivered food ordered to both customers requesting to-go and to eat inside the store. Resolved customer issues by listening and ensuring a good atmosphere within the store. Paid exclusive attention to customers order preferences and allergy disclosures. Facilitated customers in using kiosk self-service computers when they were unable to place an order. Worked with the environmental staff when some areas of the store needed deep sanitization. Mc. Donalds, Hialeah, FL. September 2023 July 2024 Drive Thru Cashier Packed all orders in a fast pace (1-2 minutes) and ensured accuracy of all the specific request. Responsible of the cashier machine and ensuring that it was properly balanced at the end of each shift. Managed different types of transactions, credit card and cash, in a quick and an accurate manner. Maintained communication with the kitchen stuff to meet the expectation of a speed pace service. Provided information to the customers regarding promotions, seasonal offers, and discounts. Communicated to the store manager about the products that had run out and needed to be reordered. Mc. Donalds, Hialeah, FL. January 2023 July 2024 Maintenance Crew Opened the store and ensured that the establishment was clean and sanitized before starting breakfast. Responsible of cleaning the public service station, such as counters and the main dining room area. Ensured that all machinery of the store was working properly and notified about any discrepancy. Monitored frying machines at least every hour, in order to check the installed computerized systems. Assisted coworkers with services related to food delivery and preparation of orders during rush hours. Responsible of receiving merchandise and reviewed all the labels to ensure the quality of the food. EDUCATIONEduardo Solis Rente. Havana, Cuba. July 2017High School DiplomaLANGUAGES Fluent in Spanish, native language. Conversational in English.COMPUTER SKILLS Advanced proficiency in Microsoft Office Word, PowerPoint, Excel, and Outlook |