Candidate Information Title Customer Service A Team Target Location US-NY-New York City Email Available with paid plan Phone Available with paid plan	20,000+ Fresh Resumes Monthly     View Phone Numbers     Receive Resume E-mail Alerts     Post Jobs Free     Link your Free Jobs Page     ... and much more Register on Jobvertise Free
Search 2 million Resumes Keywords: City or Zip:	Related Resumes Customer Service Dining Room Fairless Hills, PA Customer Service Transaction Processing Garden City, NY Office Assistant Customer Service West Orange, NJ Quality Control Customer Service New York City, NY Data Entry Customer Service New York City, NY Service Representative Customer New York, NY Customer Service Professional Experience New York, NY

Mamadou Dalan Ba1400 East New York Avenue Apt. 9J, Brooklyn NY 11212  PHONE NUMBER AVAILABLE EMAIL AVAILABLE OBJECTIVEAn enthusiastic and hardworking individual who is goal oriented and has a drive to succeed. A proven ability to efficiently work independently as well as part of a team.EDUCATION Medgar Evers College AttendingBachelorEXPERIENCEShake shack, NY, NYManagerFebruary 17, 2021-April 15, 2024- Managed and led a team of 10-15 employees, including hiring, training, scheduling, and performance evaluations.- Ensured exceptional customer service by addressing and resolving customer complaints and feedback promptly.- Handled cash management, including daily cash reconciliations, banking, and preparing financial reports.- Ensured compliance with health and safety regulations, maintaining a clean and safe environment for both employees and customers.- Addressed and resolved operational issues efficiently, ensuring minimal disruption to service.- Prepared and presented weekly and monthly reports on sales, labor, and operational metrics to senior management.Amazon Prime, Williamsburg, NYShopper/Trainer/Solver November 19, 2019 - 2021 Responsible of shopping assigned orders in an organized and timely fashion Responsible of monitoring shoppers orders to not exceed given due time Responsible of limiting congestion during order staging or driver pickup to maintain standard order Responsible of directly solving any shopper or driver issues as instructed Instructs newly hired employees by discussing various work policies, benefits, and the standard work procedure.Ups, NY, NYDriver Helper November 13, 2020 - January 10, 2021 Help driver unload and deliver packages on time Scan various packages as instructed by driver Assist in package arrangement and overall truck organization to fulfill drop offs in a timely and orderly fashionBrooklyn Ascend High School, BROOKLYN, NYBuilding Culture Associate July 2019-August 2019 Assisted in the preparation of the school: bulletin board completion; verified locker assignments; prepared and organized supplies for staff and students; assisted in visual culture design and creation of classrooms Assessed and provided feedback for staff ideas on students initiatives Prepared powerpoints to be used for student advisory throughout the academic year Brownsville Community Justice Center, BROOKLYN, NY Event Coordinator October 2017-January 2018 Facilitated outreach to community leaders for support Collaborated with colleagues to coordinate, plan and execute upcoming events Provided customer service and assistance to event patrons regarding activities taking placeSKILLS Leadership & Team Management Customer Service Cash Management Food Handler Certification Logistics and Organization Foreign Languages: French, Fulani, & Wolof Microsoft Office Proficient