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Title Home Health Customer Service
Target Location US-NE-Omaha
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Candidate's Name
Street Address  South 184th StreetElkhorn, NE Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLESUMMARYA professional Sales and Marketing Executive with the ability to generate business, build strong relationships, supervise staff and sub-contractors all while working within the vision, mission and values of the companyPROFESSIONAL EXPERIENCEOmni Hotels and Resort 2017  2021Customer Service SpecialistProvided support for internal and external guests with their service concerns,Made reservations at over 50 distinctive luxury hotels and resorts.Maintained all documentation accurately.Upgrade customers reservations through listening to their needs and desiresProgressive Home Health and Hospice, Omaha, NE 2015 - 2016A home health and hospice company with offices in Kansas and NebraskaCommunity LiaisonSuccessfully marketed to independent living, assisted living, memory and long term care communities and physicians.Opened new accounts in the targeted areaIncrease census by over 50%On a monthly average, I led 5  6 in-services with key accounts management and staffResort Lifestyle Communities, Lincoln, NE 2014  2015Marketing Director for a continuum of care community with 129 independent living apartments.Rent apartments in a luxurious, independent living retirement communityoOut of 10 corporate marketers, my closing ratio was the highest by 2%, as well as adding 20 new residents to the census within a six month time frame.Generate leadsoOrganized and held at a minimum 5 marketing events per monthoDeveloped marketing material for daily, weekly and monthly use with advertisersoStrategized for following years lead generation by analyzing past referral sourcesDeveloped relationships with prospects and their families from a 700+ leads listConduct home visit, give tours, invite people to lunch and dinner and help seniors and their families on a daily basisProgressive Home Health and Hospice, Omaha, NE 2013 - 2014A home health and hospice company with offices in Kansas and NebraskaCommunity LiaisonSuccessfully marketed to independent living, assisted living, memory and long term care communities and physicians.Opened 15 new accounts in the targeted areaIncrease census by over 50%Skyline Retirement Community, Omaha, NE 2010 - 2013A continuum of care community with 186 independent living apartments, 55 assisted living apartments and 95 skilled nursing beds for seniorsDirector of Sales and MarketingBest of Omaha 2012Increased sales by 86% and revenue by $1,000,000 by successfully establishing relationships with seniors and their familiesPlan and facilitated all monthly eventsCreated and implemented successful advertising campaign.Created and implemented tracking system for all client leads and referralsManaged & decorated all model apartments resulting in increased salesCoached and monitored all staff regarding their appearance and performance to ensure the compliance of companys standardsCBK, LTD, Union City, TN 2007 - 2010A wholesale home decor and accessory company serving interior designers, home decor and accessory stores throughout the United StatesDistrict Account ManagerSuccessfully established over 20 new accounts in an already saturated territoryEffectively maintained established accountsCreated profitable marketing plans for clients by utilizing various promotionsGrew territory by over $100,000 in sales the first yearThe Richdale Group, Omaha, NE 2002 - 2006A residential and commercial property management company that owns as well as manages their properties. They are located in Omaha and Lincoln, NE, Dallas and Houston. TXProperty ManagerRecruited and trained all staff in effective sales, marketing and client service operations.Delegated tasks and assignments while overseeing, to ensure that the quality standards of the company were met.Organized and managed the sales process from initial contact to closingGenerated revenue through referral sources and repeat leasing by having timely issue resolutionMaintained a strong working knowledge of the leasing property and economic trends to remain continuously competitiveManaged and coordinated regular maintenance and repairs within budgetAct as a liaison between clients, vendors, staff, and senior management ensuring information flow and drive operational efficiencyEDUCATION/COURSEWORKUniversity of Minnesota, Moorhead  focus on business and accounting

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