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Columbus, OHIOSummary: Has 1.5 years of Technical support experience, dean-list student.Education: Graduate of Devry University with an associates degree of applied sciences in Network system administration. GPA: 3.0Skills:Soft skills: Technical skills:Tenacious worker Linux/ Unix softwareWillingness to work with others Microsoft server 2003Very Apprehensive Excel, Word, and DOSWork History:Years Covered2003-2017Worthington Cylinders200 Old Wilson rd. Columbus, OHAssembly Line Laborer2/2006-5/2008Gap inc.6001 Green Pointe dr. Grove Port, OHMerchandise Processor6/2009- 12/2010Limited Distribution1 Limited Way Columbus OhioMerchandise Processor6/2010- 12/2011Zulily warehouse3051 Creekside pkwyMerchandise processor and packer.5/2012-6/2015Teleperformance USA4339 Equity dr. Columbus, OHHelp Desk Support Technician/ Customer service rep.2008-2009 / 2015-2017Skilled Jobs:Consolidated Biscuit/Hearthside food solutions312 Rader road McComb, Ohio 45858Machine Operator of various machines in the mixing and packing departments.Palletizer of boxes in a high volume work area.3/2003- 4/2005Precision Broad band7642 Redbank rd. Westerville, Ohio 43082Cable Technician for Time warner contractor. Trained to use various tools like handdrills and wrenches. Certified as a professional driver. Safety certified, also was trained on using a signal device to check radio frequencies coming into the house.1/2012- 5/2012Teleperformance4339 Equity drive Columbus Ohio 43228CSR/ trained as a customer service rep in help desk technical support for Verizon.Learned various skills of trouble shooting and multi-tasking. Also work help desk forA educational project called ACT Aspire dealing with test and educational assessments.2008-2009/ 2015-2017DHL Kraft2842 Spiegel drive Groveport OHIO 43125Picker/ Replenishment; As a replenishment expert and picker I utilized the forklift and was certified on the stand up forklift and sit down forklift of Toyota. I worked here from 11/13/2017  2/20/ 2018.Special skills: Learned the vital importance of customer service skills and how they affect the business world today. The customer service skills included, tone, pitch, and the ability to neutralize a situation under duress. All skills are vital to a customer service representative when performing the highest level of service possible. I also achieve the ability of how to multi-task which is of vital importance to the job because most customer service job require multitasking skills. These skills of multi-tasking include, typing, and analyzing information given, also dealing with other application while performing duties. Also learn how to trouble shoot and guide customers while troubleshooting with them. Trouble shooting was the most important job function as well the proper greeting in my customer service job.