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Candidate's Name
Hattiesburg, MS Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEDedicated leader/team player with 20+ years of experience in quality customer service in manygenres of business. High-energy professional with a background in customer servicewell-suited to the position of Call Center Representative.Friendly and outgoing with a knack for making others feel comfortable and de-escalating tensesituations. In-depth understanding of sales techniques gained through academic courseworkand work experience.Work ExperienceCustomer Service AgentSagility Healthcare (previously HGS Healthcare) - RemoteSeptember 2022 to December 2023 Meet and exceed customer relationships. Handle and carefully respond to all customer inquiries by building excellent rapport.
confidence, identifying their needs, and taking strategic action in a timely manner.  Provideexcellent customer service through active listening on every interaction.  Troubleshoot andresolve customer issues using desktop applications. Work with confidential customer information and treat it sensitively. Aim to resolve issues on the first call by being proactive.Customer Service RepresentativeTeleperformance USA - RemoteJune 2022 to August 2022 Sell, modify, reserve, or cancel tickets for Amtrak trains. Plan routes and compute ticket cost, using schedules, rate books, and computer terminals.  Ensurethat cabins, seats, or space is available. Answer inquiries regarding train, schedules, and accommodations. Operate a secure softphone system in a timely manner.Customer Care RepresentativeAmeriben, IEC group (work from home)- via Adecco - RemoteJune 2021 to July 2022 Answer incoming telephone calls from members and providers Research customer inquiries regarding and explain policies to customers. Participate in and complete projects in a timely and accurate manner. Ensure accuracy, customer service and timely turnaround Protect and enhance the daily culture and environment of Ameriben. Fosters, supports, and demonstrates the