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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Chemille Dr.Lutz, Fl Street Address
Phone- PHONE NUMBER AVAILABLEEducation:Citrus Park Christian High SchoolSanta Fe CollegeSaint Pete CollegeProfessional Experience:Bank of AmericaJuly 2018- PresentAssistant Vice President/Merchant Services Business ConsultantDrive responsible growth, consulting with small business clients to understand their business priorities and provide merchant services and solutions that meet their needs which may include both basic and complex solutions.Develop relationships with internal partners, provide training and build skill and knowledge to identify opportunities for merchant services so they can and make quality referrals.Attain balanced performance including assigned sales and revenue goals, operational excellence/risk and client experience standards- As MBS Consultant received sales recognition for closing multiple million dollar contracts and received multiple five star salesman achievement awards.Leverage the consultative sales process to effectively provide solutions to small business prospects and clients.Maintain accurate records and adhere to SLAs.Responsible for prospecting external sources such as association relationships, centers of influence and vendor relationships among others and at times required to attend trade shows as assigned.Fifth Third BankJune2015-6/2018 tCertified Personal BankerManaged personal and commercial bank accounts with focus on improving customer experience as It pertains to establishing a balanced portfolio of products(ex. Credit Cards, savings accounts, loans, establishing and rebuilding customer credit profiles)Specialization regarding creating a holistic view for the customer by matching financial products related to their existing financial situation and helping them establish a plan for the future.Assist commercial customers in determining best approach to expand operations by reviewing with them specified products that can improve cash flow and reduce expendituresContribute to growth of the Banks operation by exceeding sales goals via establishing a collaborate approach between business units involved in direct sales and those that provide back office support. For example. Personal Bankers are responsible for providing referrals to business partners(ex. Merchant advisors, mortgage lenders,investment advisors) after identifying the customer objectives and assisting them develop a cursory plan to meet their financial goals. As Personal Banker exceeded sales goals monthly by 33% on an annual basis which enabled our Branch to be rated in the top 5 percentile of the northeastern region.Certified notary for the bankUS Imaging. IncJuly 2013- June 2014Trained new Outbound customer service representative on company protocol and effective sales techniques required to satisfy servicing requestsResponsible for daily call volume of 100-150(Outbound & Inbound) client inquires to satisfy PKI to sale at least 3 appointments daily and service 100 clients by explaining medical benefits in a fast and challenging Call Center environmentDetail Data entry required within proprietary software to update member files with medical history and diagnosisPKI requirement of 60 service sales monthly; exceeded goals by 20 % - bonus structure compensation received for exceeding sales goalsUniversal, IncOctober 2009- May 2013Sales Representative/Trainer/Quality Analyst/ ManagerStarted as an inbound customer service representative and promoted to a trainer/assistant manager- was 1 of the highest producers which resulted in promotion after 1 year on the jobResponsible for servicing 200+ inbound calls on a daily basis in a call center environmentResponsible for training employees to sell vacation packages. Managers responsible for increasing sales quotas. Each month quotas were increased by 5 % and bonus provided for meeting or exceeding sales goalsUsed proprietary software to transfer and escalate calls to next level closing managerTrained between 15-20 new customer service representatives daily on new procedures and sales objectivesResponsible for hiring and terminated agents not able to meet sales goals |
