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Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLEThere are no menial jobs, only menial attitudes- William J Brennan JrExperienceGENERAL MANAGER WINGSTOP JUNE 2019- JULY 2024Recruit, hire, train, and coach over 30 staff members on customer service skills, food & beverage knowledge, sales, and health & safety standards.Reduced costs by 7% through controls on overtime, operational efficiencies, and reduced waste.Consistently exceed monthly sales goals by a minimum of 10% by training FOH staff on upselling techniques and by creating a featured food and beverage program.RESTAURANT MANAGER SWEET TOMATOES AUGUST 2010- MARCH 2019Created a cross-training program ensuring FOH staff members were able to perform confidently and effectively in all positions.Grew customer based and increased restaurant social media accounts by 19% through interactive promotions, engaging postings and contests.Created and implemented staff health and safety standards compliance training program, achieving a score of 99% from the Board of Health.Successfully redesigned existing inventory system, ordering and food storage practices, resulting in a 6% decrease in food waste and higher net profits.EducationHIGH SCHOOL DIPLOMA JUNE 1998 CUTLER RIDGE HIGH, MIAMI, FLReferencesMaria sandy (former employee)PHONE NUMBER AVAILABLEEMAIL AVAILABLEJaleel Jack(former employee)PHONE NUMBER AVAILABLEEMAIL AVAILABLESkills & AbilitiesManagement skillsInventoryrecruitmentData entryPNLSales |