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Business Analyst / Product Owner / Project ManagerBrooklyn, NY Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEhttps://LINKEDIN LINK AVAILABLEProfessional Summary Functional Business Analyst and Product Owner with over 15-year experience in the Real Estate, Legal case management, Retail and e-Commerce, Apparel, Healthcare, Medical Insurance and Government Reporting industries, Former Software Developer with over 15 years of experience, Passionate about bringing product visions to life by aligning IT efforts with business expectations, Specialize in managing requirements and tracking progress of multiple projects in Agile and Waterfall SDLC, Adept at acting as a Single Point of Contact between LOB Management and IT teams, Effective decision maker, communicator and problem solver in a fast-paced environment.Business Knowledge and Technical Skills Retail e-Commerce, customer engagement, Loyalty Programs, Amazon integrations, Order fulfillment, online fraud prevention, payment processing, PayPal / Credit Cards payments Retail ERP, POS, Accounting, Inventory Management, Warehouse Management, Payroll Construction, Engineering Inspections, Government Reporting Healthcare, Health Insurance Plans, customer invoicing, Claims clearance Legal, Real Estate, Legal Documents Management, Legal Billing, NYC Housing Programs Certified Scrum MasterProfessional ExperienceSOFTURA (softura.com), Farmington Hills, MI Mar 2022 to July 2024Business Analyst / Product Owner / Project Manager, Product Development IT (remote)Software Engineering providing turnkey development with onshore and offshore teams.Projects: Komatsu Smart Forestry application to display information about dealers and/or customers job sites including detailed trees information as well as location and history trajectory on the map of forestry machines. Project included data integration with ArcGIS and MyKomatsu web portals. Komatsu North America Order Tracking System to provide information about orders status to the network of dealers. Project included data integration with SAP, Pronto application, Komatsu Global Portal and Power BI. Documents handling and Global Accounts Receivable System re-engineering for U.S. Wheat Associates using Microsoft SharePoint Power Apps. The Document Center section for Komatsu Mining manuals, parts lists and service documents in Komatsu Global Portal.Responsibilities: Managed product development of new products and features within multiple Agile development teams. Provided leadership to the Agile development teams to ensure innovative technical high-quality development of the integrated multi-product solutions. Participated to provide feedback, support, coaching, in sprint-and release plans together with the Technical Lead acting as Product Owner, Scrum Master and Development Manager. Gathered business requirements via proactive communication and collaboration with partners, clients, industry, and internal experts. Understood the business processes and needs in software development projects. Documented business requirements and specifications, including functional and non-functional requirements, flow charts, process descriptions, user cases, user stories, acceptance criteria, data specifications, and test scenarios. Worked with technical architects who have responsibility to design solutions that meet the requirements. Analyzed and develops work plans, marks business processes to get improved and gets it approved by the Products Delivery Management. Coordinated deliverables into requirements roadmaps, ensures the on-time release of deliverables by coordinating schedules with development teams, solution development partners and clients. Served as the conduit between the client stakeholders and the software development teams, including the offshore development teams.The Est e Lauder Companies, Long Island City, NY Mar 2021 to Jan 2022Business Analyst / Product Owner, Consultant, Product Development IT (hybrid) Reverse engineered and identified all the individual data system / data points and components involved in current business process of the Supply-Chain Strategic Finance and Marketing departments. Been engaged with internal stakeholders and brand managers to understand and document how each brand's first party data can help drive revenue growth. Created and owned business requirements documents, as well as other supporting artifacts such as business process, data flow diagrams, mock-ups of UI, dashboards and reports. Participated in project planning, working with Project Managers and Software Engineers to estimate effort for requirements and provide input to the prioritization of stories for development. Involved in Joint Application Development sessions with SMEs and development team and documented, elicited, developed, owned, and refined functional business requirements, user stories and related artifacts. Defined the implementation road map and prioritized the backlog of work to meet the vision in a timely manner to meet stakeholders demands Worked with the Project Manager to groom Products backlogs and to prioritize the user stories that improve the user experience.
Communicated daily with the offshore development, QA testing and support teams throughout of the software development lifecycle. Followed change management process, reported and tracked issues using JIRA. Used other project management tools such as Confluence, Visio, Excel and Word Actively participated and coached during Agile activity meetings, including Scrum, Backlog Grooming and Sprint Planning to help identify risks and impediments, escalating as necessaryBusiness Solutions & Design, Inc. Brooklyn, NY May 2020 to Dec 2021Business Analyst / Product Owner, Product Development ITStartup Project: Cloud-based Legal Case Management System for Real Estate Attorneys Conduct interviews and JAD sessions with clients and business users Determine business/functional/user requirements. Create vision, scope, and functional use case documents; business process models, user interface mock-ups, use case diagrams, activity and data flow diagrams Research and understood market requirements and trends; studied competitive offerings in the market and anticipate customer needs. Develop Project Plan, estimation and timelines. Defined detailed product features definitions to be implemented in the Cloud environment (AWS, React JS, Node JS, PostgresSQL) Identify and document issues and risks, their descriptions and impact and provided guidelines/ recommendations to develop the application to meet the user requirements Being responsible for all aspects of the product lifecycle related to: user research, functionality and workflows, user interactions, prototyping and ensure the most effective user experience (UX) and user interface (UI) design Conducted the project plan, business terms negotiations and settling SOW with the offshore team to ensure a cost-effective development of the platform features. Working with developers and track users stories, and acceptance criteria satisfaction throughout the life of the project to ensure requirements are delivered iteration by iteration Researched, analyzed and documented database structures and source code of legacy systems to fully capture all its features (SQL Server, FoxPro, C#) Extensively use team collaboration software such us with Google Docs, Google Drive, JIRA, Slack, Draw.io, Diagram.io, etc.Plainview Healthcare Partners Brooklyn, NY Jan 2020 - Feb 2020Business Analyst / Product Owner, Product Development ITPlainview Healthcare Partners is a network of over 20 Nursing Homes in New York, Kansas & Texas.Project: An application to reconcile medical insurance claims data from Point Click Care and ClaimRemedi systems Documented existing client processes by interviewing business stakeholders and SMEs Identified specifications for insurance billing, claims clearance and accounts receivable. Developed BRD, FRD with mock-ups, Use Cases, ETL definitions, as well as UAT Plan /Cases Lead the software development and QA to ensure product delivery (C#.Net, Excel)Engineering Consulting Services, Ltd. Chantilly, VA Dec 2018 to Nov 2019Business Analyst, Consultant, Enterprise IT (remote)Project: Develop an Independent Engineering Inspections platform to manage operations in 70 cities on East Coast supporting work of over 3000 inspectors and field technicians.
Build close working relationships with Product Owners from various departments Work with POs to define and document BRDs, Product Vision Statements and Sprint Goals Serve as a Single Point of Contact between Business Stakeholders and Scrum Teams Define a product Road Map and assign value-based priority to User Stories with PO Break Functional requirements into comprehensive User Stories with an Acceptance Criteria Write User Stories with Functional Requirements in Confluence, links to JIRA, MS Visio charts Conduct requirements walk-throughs with Dev Team to uncover functional gaps Work with UI designers to improve end-user experience (UX), prepared screen mark-ups Participate in Sprint Planning, Daily Stand-ups, Sprint Presentations, and Retrospectives Provide Level 2 & 3 Production Support after each release (C#.Net, SQL Server)G&G Electric Supply, Inc. New York, NY May 2017 to Oct 2018Business System Analyst / Project Manager, Consultant, Operations Technology / Enterprise ITG&G Electric Supply, Inc. is a large distributor of electrical supplies, lighting & low voltage products with a chain of the stores in New York City and New Jersey.Project: Develop and integrate an Predictive Inventory Planning module for an in-house Supply-chain ERP system Interviewed business stakeholders and SMEs to define a Current State and a Future State Worked with internal IT SMEs to perform Gap Analysis and document work-breakdown structure
Developed BRD, FRD with mock-ups, Use Cases, ETL definitions, as well as UAT Plan /Cases Negotiates and modifies project plans to reflect changes in organizational culture, business strategy, available resources and/or emerging technology Lead and managed a team of developers and QA to ensure completion of the project Waterfall SDLCJOMASHOP.com, Brooklyn, NY Dec 2013 to Apr 2017Business Analyst, e-Commerce TechnologyProjects: Enhancements to the AccountMate ERP System to implement Omni-channel Order Management & Fulfillment, Marketplace integrations, support several Lines of Business, improve Warehouse Management and integrate with third party vendors Payment processing integration for credit cards, Authorize.net, Stripe, Moneris, PayPal, AliPay, Affirm, etc. Integration with FORTER online fraud prevention service E-mail Engine to solicit customers for reviews of service and items based on type of order, marketplace and type of merchandize to improve marketing ratings and feed NPR mechanism for a Customer Loyalty program. Customer service emails processing Amazon Customer Inquiries auto responder to enhance customer experience using AI and ML principals Automating procedures of handling returns UPS/USPS freight insurance, fraud insurance and chargeback reconciliationResponsibilities: Monitored and analyzed high-priority integration requirements from Amazon, Wal-Mart & eBay Conducted regular meetings with Sr. Executives to elicit new strategic requirements and ideas Developed business cases for new projects; Constructed BRDs and FRDs Raised JIRAs for BAU requests with detailed requirements and acceptance criteria Prioritized JIRA Kanban board on a daily basis and monitored progress of development and QA Documented and monitored Outbound and Inbound transactions over API calls for payment, fraud protection and affiliate marketing networks systems Worked with a QA team to clarify requirements and review test scenarios Provided Level 3 Production Support (C#.Net, VB.Net, FoxPro, SQL Server)Automated Management Systems, Inc. New York, NY Nov 1998 to Dec 2013Product Owner / Business Analyst / Lead Developer / ERP Specialist, Product Development ITAutomated Management Systems, Inc. is a software development company specializing in Accounting, POS and Legal domains.Major Project: Developed Landlord & Tenant Legal Case Document Management and Billing System (LTCMS) - large scale fully-featured system, which consists of a number of modules that facilitate data entry, data mapping, form generation, document processing, legal case tracking and status gathering, various reports generation, support litigation in Housing, Civil, Supreme, Appellate & Bankruptcy courts as well as with government agencies like DHPD, DHCR, ECB & DHR & NYCHA, integrations via EDI (Visual FoxPro, SQL Server, XML) Designed and implemented LTCMS Client Portal interface for attorney clients to access information of their cases via the internet. (Visual FoxPro, HTML, Citrix, MS Server) Implemented data integration processes with property management software packages such as Yardi, MRI and RentRight. Implemented data integration process to post court appearances calendar on Outlook and Google Calendars. Managed implementation and support of the LTCMS in over 75 Law Firms in NY and NJ States, serving over 200 Real Estate attorneys and over 1000 paralegalsProjects: Supporting over 70 custom implementations of the LTCMS Supporting over 150 custom implementations of the ACCPAC (SAGE 300/SBT) ERP System, including all variations geared to mid-sized wholesale, small retail and POS businesses Supported the merger of The Bronx Health Plan, Genesis Health Plan and Fidelity Health Plan into Affinity Health Plan by developing mappings for merging all source data to an Accounting System Led and managed implementation, customizations, add-ons development and support of the SAGE 300 (SBT/ACCPAC) ERP System and SBT/ACCPAC Vision Point POS System by over 100 companies in Wholesale & Retail, Apparel and Manufacturing industries. List of clients included: Decente Ski, Patricia Underwood Co., Tufenkian Carpets, Razor & Tie, Elite Brands, E.P. Heller Co., Moully Manufacturing, etc. Developed and implemented an add-on module to SAGE 300 (ACCPAC) ERP System for New York major art galleries such as Knoedler & Hammer Galleries. Module included tracking of art items, ordering and artist royalties calculating Chain-supplier order handling sub-module designed, developed and implemented for Sunrise Baking Corp. / Fink Bread Co. to ACCPAC ERP System Build multiple EDI channels to process B2B inbound (sales and purchase orders) and outbound (inventory, invoices and order status) data streams with customers/vendors including Amazon, eBay, Saks Fifth Avenue, Target and others.Responsibilities: Led requirements gathering process via different elicitation techniques such as interviews, requirements workshops, surveys/Questionnaires, focus groups, etc.
Created BRD, FRD, Wireframes and Screen Mockups, Use Case Diagrams, Activity Diagrams, UML Diagrams, and Sequence Diagrams Prepared UAT Plans and designed UAT test cases; Conducted UAT Introduced and taught Agile Methodology to the development team to transition from Waterfall to Kanban. Managed multiple projects using custom-made Kanban board application. Created epics and user stories, broke down large and complex user stories into simplified versions for execution. Developed User Manual and trained end-users Developed Legal Case Document Management and Billing system (FoxPro, SQL Server) Analyzed Functional Requirements, architected solution and high-level design Developed and maintained project plans; reported on the progress to Sr. Management
Ensured consistent end-to-end User Experience (UX) in all the products Coded front-end and back-end components; performed integrations and Unit Testing Provided Level 1, 2 & 3 product supportEducation
SAM Career Center, New York, NY Sep 2019 Advanced topics in Agile Requirements Management Atlassian Suite training (JIRA, Confluence) Business Intelligence with Tableau, SQL ServerNational University of Technology, Khmelnytskyi, Ukraine M.S Computer Technologies in Machine BuildingPolytechnic College, Khmelnytskyi, Ukraine A.S in CNC Equipment and Industrial RobotsCertificationsGoogle AI Essentials, Certificate, Coursera Aug 2024Scrum Master, Certificate # PHONE NUMBER AVAILABLEInternational Scrum Institute, Wollerau Switzerland Oct 2018AWS Cloud Practitioner Essentials, CertificateAWS, New York, NY Jun 2020AccountMate ERP Solution Provider, CertificateAccountMate Software Corp., Petaluma, CA May 2014SBT Pro Series(ACCPAC ERP) Solution Provider, CertificateSage Group PLC., Palo Alto, CA Aug 1997LanguagesEnglish (fluent), Russian (fluent/native), Ukrainian (fluent/native), Hebrew (basic)ReferencesAvailable upon request. |
