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Click here or scroll down to respond to this candidateCandidate's Name 451 Glenmore DriveMoncks Corner, SC Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEEXPERIENCE1 800 Got Junk, North Charleson, SC Operations Manager January 2024 - PRESENT Lead and oversee daily operations, including staffing, scheduling, and resource allocation, to ensure efficient service delivery and customer satisfaction Apply business principles to analyze operational challenges, collect data, and develop effective solutions ;that enhance productivity and profitability. Monitored processes, identified gaps and resolved operational issues to correct organizational deficiencies. Received and resolved escalated incidents and complaints following company procedure. Recommended or advised management on improvements for building facilities and equipment.Palmetto Goodwill, Charleston, SC Store ManagerDecember 2021 - December 2023 Managed a team of operations staff, providing direction and support to ensure the successful execution of daily tasks and responsibilities. Conducted performance evaluations, provided feedback, and implemented training programs to enhance employee skills and capabilities. Collaborated with cross-functional teams to develop and implement operational strategies and initiatives aimed at improving efficiency and service quality. Analyzed operational data and performance metrics to identify areas for improvement as needed.PROFESSIONAL SUMMARYTalented Operations Manageroffering exceptional operations andteam management abilities. Closelymonitor operations and adjuststrategies while empowering staffto independently handle dailyneeds. Focused on strengtheningstrategies to keep the businessready for any challenge.SKILLSProgram administrationPerformance optimizationProcess improvementsTeam building andleadershipRelationship ManagementConflict ResolutionTime ManagementOperations ManagementCritical ThinkingEcolab, Charleston, SC Associate District Manager December 2021 - December 2023 Established sales and performance goals for each location, developed action plans and provided tools and necessary mentoring to attain or exceed designated projections. Facilitated new marketing strategies and improved customer service management approaches to boost company revenue. Enhanced employee morale and maintained low turnover rate with targeted recruitment and development strategies. Recognized employees for outstanding performance to foster positive work culture.EDUCATIONWebster University, Charleston, SC BSMarketingSouth Carolina State University, Orangeburg, SC MBA Business Administration |
