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Click here or scroll down to respond to this candidateGLORIA J. HOFFMANPROFESSIONAL EXPERIENCEAMERICAN SOCIETY OF CLINICAL ONCOLOGY (ASCO) August 2024- September 2024AR/Cash Receipts Specialist (Contract)THE REINFORCE EARTH COMPANY September 2021 May 2024Collections LeadResponsible for collecting over $8 Million dollars a month in accounts receivable balancesCoordinates activities of staff members to ensure a smooth and efficient department that reduces the number of cases that are overlookedOversees the collection of outstanding credit and invoices to minimize profit loss while ensuring it is handled appropriately and per company policyRecruits, hires, trains, and evaluates staff members within the collections department to ensure a sufficient number of staff members are available to handle the workloadDevelops goals that complement the overarching business goals of the company and coordinate staff to continually meet and exceed goalsCommunicates with clients to build and maintain a strong working relationship and reduce the number of clients that stop working with the companyRuns reports and analyzes data pertaining to the department and shares with executive staff and managers of department staff as neededCreates and implements strategies to increase the number of successful collections on outstanding debtMANAGEMENT CONCEPTS September 2016 September 2022Cash Management and Collection Specialist (A06 Accountant II)Processed customer checks and electronic payments, processed e-commerce batches, and ensured payment journals were reconciled to daily cashScanned and reconciled monthly bank GL entriesUpdated case spreadsheet on a daily basisPrepared weekly cash report and graphResponsible for OE collectionsWorked with OE Sales, no less than twice daily, to create invoices when required by exceptional circumstances; Prepared and submitted invoices through electronic or non-electronic means to ensure processing and paymentAnswered phones for customer inquiries and accepted paymentOther duties as assignedINTERNATIONAL BACCALAUREATE February 2016 July 2016Senior Accounts Receivable AnalystMonitored and administered customer accountsPrepared customer's statements, bills, and invoicesResearched and analyzed accountsGenerated weekly aging reportsDetermined payment schedules with customersContacted delinquent customers to secure paymentInitiated collection efforts to successfully boost collectionsPrepared accurate monthly billing adjustmentsInvestigated and resolved billing and account discrepanciesManaged and resolved customer inquiriesCompiled data and prepared monthly reports and statementsSWISSPORT INTERNATIONAL March 2015 August 2015Senior Credit AnalystMaintained account balanceDealt with Net 30Called customers for collectionsResearched billing issuesCustomers' credit memosKept up with the aging reportAnswered phonesPerformed other general office dutiesPrepared and sent statements to the customersALSCO March 2008 August 2014Accounts Receivable SpecialistPosted all monies daily and branch transfersCalled customers for collectionsPrepared and sent statements to the customersRan credit cards weekly and postedBackup for running the invoices and daily paperworkMaintained the AR numbers/broke recordsCOD collectionsAnswered phonesPerformed other general office dutiesChecked credit references using the Equifax systemProcessed incoming and outgoing branch transfersVARIOUS CONTRACT POSITIONS July 2006 March 2008Accounts Receivable Specialist/Front Desk Receptionist/Customer Service/Night Auditor/Accounting (Contract)Received and verified invoices and requisitions for goods and servicesPrepared, verified, and processed invoices and coding payment documentsPrepared batches of invoices for data entryData enter invoices for paymentManaged weekly check runRecorded checks and posted paymentsPrepared vendor checks for mailingMaintained listing of accounts and general ledgerOrdered and managed office suppliesMaintained updated vendor files and file numbersPrinted and distributed weekly accounts receivable reportsChecked new hires for work eligibility using the E-Verify programGreeted and assisted visitorsAnswered multi-line phonesDirected calls and responded to inquiriesRIVER TOWERS CONDOMINIUMS October 2006 February 2008Customer Service/Front Desk Management (Part-Time)Received customers cordially by greeting them and providing them with information on vacant properties available for rentAsked questions and held long discussions with the clients to assess their needs regarding propertiesMade sure all related forms were properly completed by the applicants; Assisted them in completing the process correctlyEvaluated credit reports of clients to ensure whether they fall under the established guidelines for buying propertiesConducted several background checks on the clients prior to signing any contractResolved customer queries and doubts over the phone and in personal meetingsMaintained and documented accurate records of new and existing customers for future business purposesTECHNICAL SKILLSWord, Excel, Outlook, SharePoint, 8042 Oracle R12, Regis, CX Management System, Ibis, Typing 50 WPM, Internet Researching, QuickBooks Pro, Lawson, OnGuard, Focus, Abel, and Dynamics AX 2012 |
