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PHONE NUMBER AVAILABLEEMAIL AVAILABLEQ U A L I F I C A T I O N SCustomer Focus Data AccuracyProcess Development KPI Prep & MonitoringProblem Resolution Integrity/TrustTechnical Systems KnowledgeBilling Process ManagementGoal OrientedTeam PlayerSAP MS OutlookSiebelSalesforceBlueViewBusiness WarehousePower PointDQS VisioMS WordMS ExcelZOHO/ATMS PortalOrder Management Systems (OMS)Portfolio PlusQlikViewWinshuttle (Runner)P R O F E S S I O N A L S U M M A R YUDT April- September 2024 Customer Success Representative (Contractor) - Orlando, FL Answered calls from clients Entered orders in system and followed up with logistics until merchandise arrives at clients location Answered and resolved any issues the client brought to my attention Tracked orders and provided tracking information to the clients Data entry into Excel and data manipulation in Excel was a daily part of my dutiesCHEP 2019 - 2024 Analyst, Pricing & Invoicing Orlando, FLThe types of data that Ive worked within SAP and Salesforce are account names, addresses, phone numbers, email addresses, contact information, pricing, payment terms, invoice delivery information, transactional/inventory amounts, billing cycle, escrow balances, and shipping conditions.Daily SAP functions included: Created and Modified accounts, pricing, invoicing delivery outputs, partner functions, and invoice verification. Also, I ran and exported reports within SAP so I can merge with other data from other systems like Salesforce and Business Warehouse to create a master report.Worked in Salesforce and SAP which they interface with each other.Analyzed Pricing and Invoicing processes for accuracy in a timely mannerCollaborated with internal business partners to streamline processes for controls and complianceImplemented process automation for accurate customer billing to ensure proper controls and measures are followedWorked closely with IS to implement automation improvements and ensure regression testing efforts were successfulCreated Outlook Rules for our team shared mailboxes to eliminate unnecessary emails sent to our inbox and to speed up time to work on requests that belongs to P&I.Led cross functional training workshops for growth and developmentValidated Pricing and Invoicing requests, Process Maps, Work Instructions, Test Scripts, and SOPsTested new applications and system updates in the Jira testing environment.Created reports and pivot tables for SalesDeveloped Pre and Post Billing Validation reports for pricing and invoicesMain trainer for the pricing and invoicing department on processes and systemsCHEP 2011-2019 Specialist, Pricing & Invoicing Orlando, FLData Entry in Siebel and SAPTested new processesWorked closely with other internal teams on process improvementsCHEP 2001-2011 Coordinator, Master Data Orlando, FLProcessed CHEPMATCH data in DQS (Data Quality Systems)Implemented a variety of account setups in Siebel and SAPTested new Siebel and SAP upgradesCreated Test Scripts in HP ALM (HPQC), Process Maps, Work Instructions, and SOPs CHEP 1999-2001 Data Entry, Plant Transaction Management Orlando, FLProcessed a high volume of data entry requestsInteracted with the Sales team and Plant personnelOrganized important documentationE D U C A T I O N University of Central Florida: Bachelor of Science, General Business Administration (1999) Valencia Community College: AA, General Business Administration (1997) |
