Candidate Information Name Available: Register for Free Title Customer Service Support Target Location US-FL-Jacksonville Email Available with paid plan Phone Available with paid plan	20,000+ Fresh Resumes Monthly     View Phone Numbers     Receive Resume E-mail Alerts     Post Jobs Free     Link your Free Jobs Page     ... and much more Register on Jobvertise Free
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Mobile: PHONE NUMBER AVAILABLEEmail: EMAIL AVAILABLEPROFESSIONAL SUMMARYDedicated, driven, team player with extensive experience in managing and maintaining loan portfolios. Proficient in loan processing, payment application, and customer support. Demonstrates strong analytical and problem-solving skills, with a keen attention to detail. Committed to ensuring exceptional customer service and maintaining regulatory compliance. EDUCATIONParkland Community College; Champaign, IL- Business AdministrationGrenada High School; Grenada, MS-High School DiplomaPROFICIENCIESMicrosoft Access, Excel, PowerPoint, Word, Outlook, Meridian Link, Atlas, Client Workstation, Laserfische, WAC/OKTA, PASS, CRMWORK EXPERIENCEVyStar Credit UnionJacksonville, FL: October 2017- presentMember Service Representative IIInteract with members across the country to troubleshoot issues thus serving as a liaison between the member and the credit union.Responsibilities include: Handle inbound customer calls in a courteous, timely, and professional manner - including email and live chat. Listen to customers, understand their needs, and resolve customer issues. Escalate customer issues to the appropriate staff and managerial for resolution as needed. Ensure first call resolution through problems solving and effective call handling. Comply with and stay abreast of all policies and procedures, federal and state laws applicable to the job. Oversee applications upon intake, reviewing documentation, and confirming verification of information. Lender Processing ServiceJacksonville, FL: October 2006- October 2017Sales Reporting Specialist/ Team LeadAnalyze and interpret data to provide insights that support business decisions. Responsibilities include: Research and resolve reporting discrepancies between the client and government investors to reduce losses. Maintain daily tracking database for client discrepancies. Follow strict government guidelines regarding sales reporting. Communicated with the attorneys regarding foreclosure sales results. Perform a variety of clerical tasks (including data entry, pulling credit reports, and updating files). Process approval decisions and set up the initial record of the new loan in the system. Handle administrative duties for existing loans, including processing payments and initiating any necessary procedures for delinquent accounts.