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Cell- PHONE NUMBER AVAILABLEBusiness cell PHONE NUMBER AVAILABLEEmail: EMAIL AVAILABLEEducation: Bachelors degree in psychologyMajor in PsychologyTouro College, New YorkAssociate degree in Human Services(Minors: Psychology and SociologyTouro College, New YorkAbilities and Skills:Bilingual Spanish/EnglishKnowledge/experience in managing Family Support Services Strong organizational skills, planning, problem solving skills Knowledge and sensitivity to issues of diversity in community including that of gender, race, language, sexual orientation and socio-economic statusExcellent management and leadership abilitiesAbility to manage prioritize the daily work effectively Ability to communicate professionally, concisely, and effectively. Strong documentation skills able to meet deadlines. Sunshine health 2018- presentManaged and conducted outreach assessments while aiding 35 members in their development by monitoring progress, connecting them to resources, and ensuring successful completion of assignments or programs. Established optimal treatment and care plans, collaboratively with members and stakeholders ensuring member needs were met. Successfully facilitated members through established missions as a result of careful and constructive assistance resulting in 85% objective success rate. Magellan Complete care 2013-2018Provides ongoing, community-based support for an assigned caseload of health plan enrollees to improve access to care and care coordination. Establishes a relationship with the enrollee, the care coordination team, and providers. Conducts new enrollee outreach and orientation, arranges appointments and transportation as needed. Assists the enrollee in learning to navigate the health care delivery system, community resources, transportation, and effectively use health plan benefits. Works with enrollee and family/supports to engage in socialization, work or volunteer related activities, or access community resources and services. Maintains up to date documentation in the Care Coordination Plan and other Health Services tools. Prepares information for Care Coordination Team meetings and as requested, for shared treatment planning sessions. Social Services, Minority Development Empowerment, Inc Ft Lauderdale, FLORIDA 2013-2018 Family Reunification Case manager: FRS Case manager responsibilities is to protect children from child abuse or neglect while preserving the family's integrity and cultural and ethnic identity to the maximum extent possible, consistent with the safety and permanency needs of the children. FRS Program receives and assesses referrals from Childnet alleging child abuse and neglect. Provide early intervention information and referral services to advise parents about services to strengthen families and prevent serious or continuing Child Abuse. Develop culturally responsive case plans which are developed to provide a safe and permanent home for the child. FRS Case manager is responsible to conduct parenting designed towards children who have been allegedly exposed to Domestic Violence, Child Physical Abuse, Child Sexual Abuse, Child Neglect and Abandonment. FRS Case manager responsibilities include supervising visits with Parent and Children, observe interactions and assess the bond between parent and child. FRS Case manager is scheduled to attend court hearings to Advocate and inform Judge of progress towards reunification. FRS Case manager attends Permanency Staffing to act as a Child and Parent Advocate. FRS Case manager coordinates services to meet the needs of the family and ensures documentation is written concisely and effectively. FRS Case manger completes monthly reports to Child Advocate to inform Parents progress towards reunification or barriers that a Parent may have. Social services, Jackson health System. Miami Florida 2001-2010 Targeted Case managementDeveloped appropriate discharge plans and recommendations to link client with appropriate community resources and document same in coordination with assigned case load of 20 clients Collaborated with physicians and other health care members to ensure patient is receiving optimal care. Monitored all the health services and intervened if detected any contravention of norms at the hands of health care experts. Maintained documentation of all required treatment records and reports on a daily basis. Collaborated with Department of Children and families to ensure all services are implemented and coordinated services for each individual child. Attended court hearings to advocate on behalf of child and if any services needed to help him or her improve their quality of life. Conducted home visits to monitor progress of child in foster home Monitor progress in school setting to ensure child is progressing academically as well as monitoring any behavioral concerns that may be interfering with their academic progress. Worked closely with children and adolescents who were in custody. Coordinated meetings with school officials and parent to inform them about childs progress in school and attend and participate in multi-disciplinary treatment team daily. Social Services, Spectrum Miami, Florida 2004-2005 Project Hope- Crisis Counselor Works closely with families who were affected by Katrina disaster Bereavement counseling for individuals who lost family members. Evaluated the effectiveness and results of currently offered health care and programs. Completed paperwork in order to execute the proper assistance for clients. Assured that patients and families precede efficiently through the course of hospitalization. Crisis Counselor assists family members to assist them in understanding, dealing with, and supporting them through crisis situations. Social Services, Lock Towns Community Mental Health center 2001-2004 Social services, Jackson health System. Miami Florida 2001-2010 Targeted Case managementDeveloped appropriate discharge plans and recommendations to link client with appropriate community resources and document same in coordination with assigned case load of 20 clients Collaborated with physicians and other health care members to ensure patient is receiving optimal care. Monitored all the health services and intervened if detected any contravention of norms at the hands of health care experts. Maintained documentation of all required treatment records and reports on a daily basis. Collaborated with Department of Children and families to ensure all services are implemented and coordinated services for each individual child. Attended court hearings to advocate on behalf of child and if any services needed to help him or her improve their quality of life. Conducted home visits to monitor progress of child in foster home Monitor progress in school setting to ensure child is progressing academically as well as monitoring any behavioral concerns that may be interfering with their academic progress. Worked closely with children and adolescents who were in custody. Coordinated meetings with school officials and parent to inform them about childs progress in school and attend and participate in multi-disciplinary treatment team daily.Social Services, Spectrum Miami, Florida 2004-2005 Lock Towns CMHC Mental health CounselorProvide therapeutic intervention services to children, and adults using individual, family, and group treatment in a Day Treatment Center for adults with schizophrenia and addictions. Encouraged clients to express their feelings and discuss what is happening in their lives and help them develop insight into themselves and their relationships. Educate clients the signs and symptoms of schizophrenia, implement coping strategies to attempt to cope with their symptoms of their illness. Conduct group sessions with clients about adult daily living skills, symptoms of mental illness, workshops, and independent living skills Maintain documentation of all required treatment records and reports on a daily basis. Helping individuals deal with addictions and substance abuse; family, parenting, suicide, stress management, identifying underlying problems with self esteem; issues associated with aging, overcoming dependencies, adjusting to life and making changes. Acting as a client advocate in order to coordinate required services or to resolve emergency problems in crisis situations and write discharge goals in treatment plans*References available upon request |