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Prospect, CT Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLEhttps://LINKEDIN LINK AVAILABLEProfessional SummaryBusiness Operations and Transformation Executive with a 20+ year history of leading strategic and tactical business initiatives. Proven success in large-scale business transformation and change management projects, delivering expected results and meeting company objectives. Expertise in effective communication, team building, and coaching skills with the ability to obtain acceptance of the vision and strategy expected by the organization, shifting the business cultures based on trust and mutual respect.Professional SkillsExperience in Global Business Practices and Corporate Information Governance focusing on business processes, data quality, system integration, programs, strategy, transformation, relationship building, and partnerships.Proven success in project management, cost estimation, and resource planning throughout the lifecycle of Master Data Management, Product Information Management, and Data Quality Initiatives.Proven success in designing and delivering complicated data structures utilized to measure and evaluate the effectiveness and efficiency of core strategies and key performance initiatives.Crucial liaison between Information Technology and Business Partners at the executive and SME levels, supporting the development of a cohesive delivery plan that results in on-time and under-budget results.Proven success in obtaining executive sponsorship in developing an Information Data Management strategy, proactively maintaining their involvement in the initiatives as top advocates, and ensuring active global cross-company participation.Successful deployment and oversight of a Global Data Governance Center of Excellence, identifying staffing needs, hiring, staff development, and budget management.Coach, mentor, and lead personnel within the business and technical departmentsTechnical SkillsMicrosoft Word, Excel, PowerPoint,Outlook, MS Project Management, MS VisioBusiness Objects, MicroStrategy, Power BIEnterprise Data Warehousing StrategiesEDW Snowflake, Teradata, AzureCollibra Data GovernanceSAP 4.7 and 6.0, SAP MDM 5.5, SAP Hybris, SAP S4/HANA/SAP Master Data GovernanceShare-Point Portal, Jira, MicrosoftPower BI, Tableau, Qlik ViewInformatica Data Quality, MicroStrategy, IBM InfosphereReltio SaaS MDM SolutionBudget ManagementTaxonomy E-commerce DesignOrder Management DesignBusiness Development, Strategic PlanningBusiness Intelligence Reporting, Strategic Problem-SolvingBusiness Process Improvement, Functional Process DesignBusiness Strategy, Governance, Innovation PracticesInterpersonal Communication,Conflict Resolution, LeadershipClients, Marketing, Sales ReportingMastery of Data ManagementMastery of Data CollectionMaster of Business Administration (MBA)Work HistorySr. Director Business and Information Management, 09/2021 to 08/2024Knights of Columbus New Haven, CTUnder my leadership, strategic data transformation initiatives at Knights of Columbus improved efficiency by 20% and fostered a collaborative team environment.My negotiation skills with department leaders at the Knights of Columbus resulted in designing, building, and delivering integrated solutions, ensuring punctual program delivery and adherence to high-quality standards. These skills have been instrumental in my career, allowing me to confidently navigate complex situations and achieve successful outcomes.Implement data-driven strategies that optimize information management systems, achieving significant cost reductions and operational excellence.At Knights of Columbus, I spearheaded the adoption of cutting-edge technologies, revolutionizing analytics data processes and enhancing organizational adaptability to market changes. This strategic move has allowed us to stay ahead of the competition and respond effectively to market shifts.Implement data-driven strategies to refine information management systems, resulting in significant cost reductions and operational excellence.Developed and implemented processes and strategies to manage project timelines, proposal responses, and compliance requirements effectively.Sr. Director Data Management & Business Intelligence, 11/2017 to 09/2021Omega Engineering Norwalk, CTResponsible for establishing, directing, and implementing a global data strategy with a primary focus on the governance of critical data assets.Successful delivery of real-time dynamic dashboards and advanced analytics with self-service capabilities to senior leaders across the organizationDefine, build, and deliver a data strategy supporting master data management, product information management, and business intelligence per the strategic goals of e-commerce and global operations.Collaborate with technology senior leaders to provide insights on the business data in line with the digital roadmap and areas where the technology roadmap impacts or enables business data reporting.Serve as the operational liaison to support technology decisions, primarily to provide insights on improvements and potential effects on business priorities.Built partnerships across the organization to align resources across departments with the Enterprise Data Management and BI Strategy priorities.Engage in strategic projects to represent the power and ability of business data to drive business strategy.Communicated value and position to the sales team and developed tools to support the selling process.Created positioning and critical messages to differentiate business solutions and products.Maintained regular contact with clients and identified opportunities to deliver added value to client relationships.Possessed expert knowledge of competitive and third-party products and translated knowledge into business strategy.Conceptualized and designed abstract ideas, built plans, and delivered details to the CMO.Validated results and performed quality assurance to assess the accuracy of data.Researched and recommended process improvements designed to mitigate operational and financial risk.Director of Enterprise Data Management and Innovation, 01/2016 to 11/2017Alexion New Haven, CTResponsible and accountable for delivering the Enterprise Data Management (EDM) organization, supporting all areas of business with a focus on process transformation, improving data practices, quality, and governance.Collaborate across Global Commercial and Compliance Business leaders, building maturity models supporting organizational data needs and analyzing and executing efficient methods to secure Master Data related to cataloging and data lineage.Influence strategic business decisions regarding the purchase and use of technology.Identify the right technology, develop the design, build, and deploy Master Data Management across selected business domains.Lead teams accountable for Data Modeling, Standardization, Cataloging, and Data Quality, supporting all business areas.Collaborate with department leaders and key stakeholders to coordinate the alignment of objectives and functions across multiple functional areas.Work with business unit managers and form alliances related to projects, operational decisions, requirement conflicts, and vendor contract clarification.Oversight, direct, and monitor IT technology solutions to ensure successful fulfillment of proper and accurate testing and sound implementation to business owners and stakeholders.Develop, track, and control the IT annual operating budgets and the Enterprise Data Management integration budgets.Identify, drive, and deploy process improvement and the development of applicable value analysis to measure return on the investment.Established measurable individual and team objectives aligned with IT and business organizational goals.Monitor and manage program/project activities focused on creating single sources of truth repositories for data and analytics.Provided leadership to ensure that capabilities were delivered and aligned with the original business objectives, application service levels, IT strategies, and design intent.Delivered an MDM solution and program to support Commercial CRM, Patient Service, and HCP Transparency.Developed and deployed a governance and data stewardship program.Working with global business leaders to assign representation, agree on roles and responsibilities, create engagement models, and facilitate escalation processes.Introduced Data Quality capabilities leveraging existing tools to support Commercial, Compliance, and Finance data quality challenges.Pilot little "i" innovation using Data Lake concepts to support salesforce optimization supporting physician speaker program and marketing insights.Sr. Director of Data Management, 03/2014 to 12/2015Travelers Hartford, CTResponsible for the development and execution of Data Quality and Governance practices. This encompasses a Data Stewardship program, Data Standards COE, Data Quality COE, and Data Delivery Best Practices.Responsible for leading data management across the personal lines insurance portfolio and reducing effort, cost, and "time to market" to deliver solutions that increase business value and productivity.Provide strategic oversight and implementation approaches for data capture through delivery aligning with strategic business data principles and roadmaps.Accountable for best practices for data management, data derivations, rules, and data requirements that align with standards and regulatory compliance.Facilitate data roadmap and model discussions and development with Architecture and IT, establishing ownership.Facilitates learning of the overall data models, relationships, mapping lineage, and business rules.Accountable and responsible for developing and managing strategic goals and objectives for the data management unit and division in alignment with the enterprise.Champion proactive data quality cleanup efforts with senior leadership and business customers to address the end-to-end inherent data quality issues.Responsible for the implementation of Data Governance.Establishes and executes data quality programs that align with divisional and enterprise processes and strategies.Manage and direct the strategic solution for the data management architecture, including transformation logic, rules, tables, and business requirements and specifications.Established, initiated, and optimized business development strategies based on company targets, product specifications, market data, and budget factors.Data Quality Center of Excellence Leader, 04/2013 to 03/2014Cigna Hartford, CTResponsible for data services and business support, with a primary focus on delivering data quality specific to business requirements and a core focus on data governance and data-process oversight.Development and implementation of a Global Data Quality Operating Model.Responsible for ensuring the organization's data infrastructure supports the business goals and the broader data needs of the organization.Ensures the data quality team has the knowledge, information, and technical capabilities to support data needs for all business functions within the organization.Establish and publish the organization's data management policies.Responsible for establishing priorities, planning within project management, conflict resolution, and interpersonal communication.Oversight between the data owners, who established data requirement needs, and the data management staff carrying out the tasks.Developed and executed a data quality platform, including processes to measure, manage, and control data integrity.Responsible for leveraging and implementing business data & information governance policies & procedures.Champion data quality improvements and consistency across source systems through data review working sessions with business leaders and bi-weekly strategy sessions with IT counterparts.Implement & maintain standardized governance tools, including business requirement documents, workflows, standard operating procedures, and user guides.Communicate data quality in a business context with critical stakeholders, extended members of the enterprise data network, business units, and senior leadership on data quality issues, findings, and action-oriented resolution steps.Support process design implementation (including scenario design and flow mapping), prototyping, testing, training, and defining support processes.Provided input and guidance into staffing models for the Business Development, Client Service, and Data Stewardship organizations.Implementation of data quality tools across the enterprise.Business Production Support Lead responsible for identifying, reporting, and monitoring of Source to Target data quality supporting the CIMA (CIGNA Information Management & Analytics) organization working with IT TSG.Business Project Management Leader, 02/2010 to 04/2013Cigna Hartford, CTResponsible for the overall direction, coordination, implementation, and completion of specific data management, governance, production support, and information quality projects, ensuring consistency with company strategy, commitments, and goals.Responsible for leading a team of fifteen, maintaining data volume databases, defining business/data rules, providing written specifications to our technology and operations teams, and developing end-to-end data quality procedures to support the continued health of the information with a focus on pristine usability.Design, build, and deliver dashboard metrics to track the ongoing quality of the multiple databases across various dimensions - accuracy, completeness, timeliness, coverage, etc.Develop and implement project plans to improve database quality.Defined business requirements supporting new data elements, new data sources, new data applications, and all database business rule changes, including source and element prioritization rules.Provide direction and business requirements to technology regarding data enhancements and database business rules.Senior Project Manager, 07/2008 to 02/2010Stanley New Britain, CTResponsible for process design relating to Customer Hierarchy, Product Hierarchy, and Sales Reporting within the SAP 6.0 platform.Improve master data quality, Customer, Product, Vendor, and Sales Reporting.Monitor order processes to identify defects within data and sales process flow proactively.Identify and resolve problems at multiple points in the process.Monitor data cleaning activities; lead all data mapping/conversion activities.Responsible for defining and documenting global data standards, guidelines, and definitions.Monitor interface integration and automated processes around master data.Participated in developing master data testing material, standards, guidelines, and definitions.Conducted weekly meetings with the project team to review the Order to Cash process performance to identify value and non-value-added steps during the SAP 6.0 project.Co-authored master data and local master data training manuals.Conducted one-on-one training with subject matter experts to include standard SAP reports and problem-solving SAP hard stops within order processing.Facilitate Lean Six Sigma projects to review processes and procedures within the SAP Technical and Functional support area.Responsible for leading, planning, and facilitating project scope, goals, and deliverables.Define project tasks and resource requirements.Develop full-scale project plans.Assemble and coordinate project staff and manage the project budget.Maintained tactical control of project budgets and timelines to keep teams on-task and achieve schedule targets.EducationMBA: Corporate Innovation, 04/2017Post University - Waterbury, CTBachelor of Science: Business Administration/Management, Minor: Computer Information Systems, 08/2012Post University - Waterbury, CTCertificationData Management Professional (CDMP): 2016EW Solutions - Hinsdale, ILProject Management Certification: 2015Expert Rating ISO 9001:2015 Company - New York, NYLean Concepts Lean Logic Six Sigma -Lean Tools for Control: 2015Expert Rating ISO 9001:2015 Company - New York, NYCertification SAP MDM100 Master Data Management: 2014SAP - Newtown Square, PASix Sigma Green Belt: 2009Chemtura Corporation - Middlebury, CT |