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SujathaEmail: EMAIL AVAILABLEPh#: PHONE NUMBER AVAILABLEProfessional Summary:Over 7+ years experience in IT industry in Salesforce.com CRM Administrator and Developer in Salesforce.com Sales, Marketing, Customer Service and Support Administration.Experience in various stages of Software Development Life Cycle (SDLC) including analysis, requirement engineering, development, deployment and maintenance of web-based and portals based object oriented enterprise applications.Experience in Administration, Configuration, Customization, Development and support on Salesforce.com Platform.Experienced in Salesforce.com Apex Classes, Apex triggers, Visualforce, Force.com API. Hands on experience in developing and deploying custom integration Salesforce.com CRM solution.Good knowledge on Apex development in creating Objects, Triggers, Apex Classes, S-controls, Standard Controllers, Custom Controllers and Controller Extensions.Hands - on experience in several mid-size, global implementations using Apttus CPQ.Good working knowledge in querying Salesforce.com database using SOQL&SOSL queries using Force.com Explorer.Ability to effectively translate Salesforce data into business understandable metrics using Reports (Matrix, Summary, and Tabular), Analytical Snapshots, and Dash Boards (Static and dynamic).Extensive experience on working with custom objects, custom fields, Pick-list, page layouts, Workflow Alerts and Actions, Approval Process, Validation Rules, custom Tabs, custom reports, report folders, report extractions to various formats.In-depth understanding of CRM business process like Campaign Management, Lead Management, Order Management, Account Management and Case Management.Expertise in maintaining the Functional areas of Data Management, Forecasting, Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Activities, Dashboards and Reports.Hands on experience knowledge on Administration setup and Force.om, Eclipse IDE, Apex, Visualforce and integration tools like Cast Iron, Apex Data Loader, etc.Experience in bulk Data mitigation from Excel, MS Outlook and Legacy systems to Salesforce.com using Apex Data Loader, Import Wizard.Experience working on Salesforce.com Service cloud and Sales cloud Platform.Having good knowledge of all phases of SDLC with expertise in Requirement Gathering, Analysis, Designing, Development and Testing.Team player with good interpersonal skills, strong understanding of fundamental business processes, excellent Communication and Problem solving skills.Technical Skills:SalesforceSalesforce CRM, Salesforce SFA, Apex Custom Controllers, Apex Classes, Apex triggers, Visualforce Pages/Components, Apex Web Services, SOQL, SOSL, AJAX Toolkit for S-Control, Workflow & Approvals, Reports, Dashboards and Custom Objects.Salesforce ToolsEclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Change Sets, Force.com Data Loader, Force.com, Excel Connector, Force.comIntegrating ToolApex Data LoaderProgrammingApexWeb TechnologiesHTML5, XHTML, XML, CSS3, AJAX, XRXDatabaseOracle 8i/9i/10g/11g, MS SQL ServerOperating systemsMicrosoft Windows (2000/XP/Vista), Linux Apache MacProfessional Experience:Client: ByteDance NY Apr 2021  Till DateRole: Salesforce ConsultantResponsibilities:Involved in requirement gathering from the client location, knowledge transfer and setting expectations on project progress at the client end.Worked on various Salesforce.com Standard objects, Custom Objects, Triggers, Classes, Pages, Reports and Dashboards.Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components, Visualforce Pages to suit to the needs of the application.Designed, developed and deployed Apex Classes, Controller & Extension Classes to support Visualforce pages development, Test Classes for Unit testing and Apex Triggers for various functional needs in the application.Designed and Developed Dashboard to monitor case activities based on geography.Developed and Customized User interface in Salesforce.com using Visualforce, Apex controllers and Force.com IDE.Integrated external financial systems for synching data in Salesforce.Developed Visualforce Pages to include extra functionality and wrote Apex Classes to provide functionality to the visual pages.Created Visualforce pages that could be rendered as PDF's, build dashboard components and define email templates.Built Apex Classes implementing SOSL & SOQL statements within Eclipse to manage interaction with the database.Used Apttus CPQ tool to create the Quote process.Implemented Sales cloud and incorporated the enhanced features as required to streamline the business process.Designed and developed Service cloud and integration.Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.Used Salesforce Lightning combines the new Lightning Design System, Lightning App Builder and Lightning Components to enable anyone to quickly and easily create modern enterprise apps build on Salesforce1 Platform.Used Salesforce Lightning to delivers a modern, smart experience across every device.Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visualforce pages to develop custom business logic.Integrated Salesforce CRM and the legacy system using Cast Iron Integration Systems.Used Data Loader to transfer the data to production and Full sandboxes, used Eclipse IDE for complete Apex Programming.Performed tasks for Data Migration like Data mapping and Data loading.Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports and for different user profiles based on the need in the organization.Participated in the training sessions provided by the Salesforce team.Environment: Salesforce.com, Salesforce1, Salesforce Lightning, Apex Classes, Triggers, Controllers, Visualforce pages, Data Loader, Data Migration, Sales cloud, Service Cloud, SOSL, SOQL, Reports, Custom Objects, Custom Tabs, Email Services, Cast Iron, Eclipse IDE Plug-in, Windows.Client: Nuance communications, MI Feb 2020  Mar 2021Role: Salesforce ConsultantResponsibilities:Extensively involved in business requirement gathering and Design of process flows and objects.Involved in Salesforce.com Application Setup activities and customized the applications to match the functional needs of the organization.Created page layouts to organize fields, related list and other details on a record detail and edit page.Designed and customized Visualforce pages using extension controllers, custom controllers and standard controllers.Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.Developed Apex triggers, asynchronous classes and test methods to achieve users desired functionality.Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.Developed Visual Pages to include extra functionality and wrote Apex Classes to provide functionality to the visual pages.Worked on various Salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Opportunities.Created various profiles and configured the permissions based on the organizational hierarchy requirements.Involved in CPQ (Configure, Price & Quote) design and mapped to the Salesforce custom objects and involved in Apttus Advanced Workflow Approvals.Used SOQL & SOSL for data manipulation needs of the application using platform database objects.Developed Cast Iron orchestrations that are used to synchronize data between Salesforce.com and web service endpoints.Designed and developed Lightning Community website for marketing using Lightning components, SDLS, Lightning events, HTML5, CSS and Lightning controllers.Involved in Data Migration from Traditional Apps to Salesforce Using Data Loader Utility.Customized the entire Salesforce.com applications to incorporate the business requirements which involved creating Web Forms and processing the data in SFDC with the extensive usage of Web services API.Used the sandbox for testing and migrated the code to the deployment instance after testing.Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visualforce pages to develop custom business logic.Involved in Deployment, deployed all the classes, triggers, objects, components, pages from sandbox environment to production environment.Provided the training to the internal business users to use the application and develop their own custom reports.Environment: Salesforce.com platform, Apex, Lightning, Visualforce, Data Loader, Workflow & Approvals, Ad hoc Reports, Custom Objects, Custom Tabs, Email Services, Sales Cloud, Service Cloud, Cast Iron, HTML5, CSS, Data Loader, Eclipse IDE Plug-in and Windows.Client: Akron, NY Dec 2018  Jan 2020Role: Salesforce DeveloperResponsibilities:Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC) and using other Platform based technologies like Visualforce, Force.com API, and Web Services.Customized tab worked with various standard objects like Accounts, Contacts, Leads, Campaigns, Cases and Solutions.Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, Components to suit to the needs of the application.Created Custom Objects and defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.Developed workflow rules for various tasks and Email alerts as per the requirement.Integrated Salesforce CRM and the legacy system using Cast Iron Integration Systems.Developed Approval process for the application by implementing custom formulas in different stages of approval.Implemented Case Management Automation to track and solve Customers Issues. Implemented Email-to-Case, Web-to-Case to enter generated cases to Case Object.Developed Apex classes and Apex Triggers for various functional needs in the application.Used the sandbox for testing and migrated the code to the deployment instance after testing.Provided the training to the internal business users to use the application and develop their own custom report.Prepared user manual and technical support manual.Environment: Java, Salesforce.com platform, Apex Language, Visualforce (Pages, Component & Controllers), Workflow& Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Eclipse IDE Plug-in and Windows.Client: USAA, Phoenix, AZ. Oct 2015  Nov 2018Role: Salesforce AdministratorResponsibilities:Interacted with various business team members to gather the requirements and document the requirements.Worked on various Salesforce.com standard objects like Accounts, Contacts, Opportunities, Products, Cases, Leads, Campaigns, Reports and Dashboards.Developed various Custom Objects, Formula fields, Master-Detail, Lookup relationships, Tabs, validation rules.Created various Profiles, Roles, Page Layouts and configured the Permissions based on theOrganization hierarchy requirements.Designed and deployed Custom tabs and Approval Processes.Customized page layouts, search layouts, custom links, related lists and other components on a record detail and edit pages as per the business needs.Designed junction objects and implemented various advanced fields like Pick list, Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates and Email generation according to application requirements.Created Master-Detail relationships to implement Roll-up Summary fields to aggregate data from child records on the parent. Developed several Custom Reports & Dashboards to better assist managers and report folder to provide report accessibility to appropriate personnel.Providing filed level access, monitoring of debug logs, time-based workflows and apex jobs.Environment: Apex, Force.com, Visual Force Pages, XML, Trigger Controllers, API, Workflow, Custom Objects, Page Layouts, CSS, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services and Windows.