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Click here or scroll down to respond to this candidateCandidate's Name
Las Vegas, NV Street Address PHONE NUMBER AVAILABLEEMAIL AVAILABLE Bold ProfilePROFESSIONALSUMMARYProven Customer Service Representative with a track record of enhancing customer satisfaction at Telus International. Skilled in problem-solving and complaint resolution, adept at using Zendesk for efficient customer support. Demonstrated ability to improve service delivery by analyzing trends and implementing strategic policies, achieving a significant increase in customer satisfaction.SKILLS Account updatingReport GeneratioComplaint resolutionInformation SecurityProblem SolvingCustomer SupportZendeskMicrosoft OutlooksTime ManagementLive chatMicrosoft WordTypingWindowsWord ProcessorsWORK HISTORY CUSTOMER SERVICE REPRESENTATIVE 07/2022 to 06/2024 Telus International 2251 South Decatur BlvdResponded to customer requests for products, services, and company information.Analyzed customer service trends to discover areas of opportunity and provide feedback to management.Developed customer service policies and procedures to meet and exceed industry service standards.Processed customer service orders promptly to increase customer satisfaction.CUSTOMER SERVICE REPRESENTATIVE 10/2021 to 04/2022 TTEC 3700 S Maryland Pkwy Suite 200 Handle 30+ customer interactions per day, giving detailed, personalized, friendly, and polite service to ensure customer satisfaction. Memorized all company products and services to be able to assist customer Collect information such as customer names, addresses, phone numbers, credit card information and enter data into various customer service software Give accurate and appropriate information to answer questions, troubleshoot issues, and resolve complaints.CUSTOMER SERVICE REPRESENTATIVE 01/2021 to 10/2021 Sitel 420 Pilot Rd Excellent computer skills including Microsoft Excel, Word, Outlook Problem solving and problem resolutions Skills Excellent typing skills to type complete, accurate and thorough notes in customer files Communicate and write clearly and in a professional manner with all levels of employees and customers (telephone, email, and online chat ) Experience with Microsoft based programs and computer products An accurate attention to detail and effective note taking/documenting skills Multi-Task between multiple screens while speaking with the customers. CUSTOMER SERVICE REPRESENTATIVE 08/2019 to 12/2020 Alorica 625 E Pilot Rd Assisting customers by answering product and service questions; suggesting information about company products and services. Opens customer accounts by recording account information. Maintains customer records by updating account information. Resolves product or service problems by clarifying the customer's complaint determining the cause of the problem selecting and explaining the best solution to solve the problem. Maintains financial accounts by processing customer adjustments. EDUCATION High School Diploma 05/2019Delta Academy, 818 W Brooks Ave |
