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Click here or scroll down to respond to this candidateCandidate's Name
Highly Motivated,experienced, Managerial/Administrator seeking an opportunity with asuccessful company to utilize all interpersonal and professional skills Valdosta, GA 31601EMAIL AVAILABLEPHONE NUMBER AVAILABLEManagerial experience in the field of Customer Service Relations; Transportation Industry; Commercial Industrial Industry as well as Certifiable experience in Computer Desktops with emphasis in Accounting/PayrollAuthorized to work in the US for any employerWork ExperienceAdministrative AssistantLowndes Advocacy - Valdosta, GAMarch 2022 to Present Provided administrative support for Executive Director and Assistant Director Proficient in Microsoft Office Maintained all files, schedules, etc. Composed correspondence Scheduled appointments Directed phone calls Managed incoming and outgoing mail Produced Board Meeting Minutes reports Maintained databases Provided friendly customer serviceERS AdvisorACG.AAA Michigan - Valdosta, GAOctober 2020 to PresentTo assist members with emergency roadside assistance as well as resolve time travel issues while ensuring that they are safe to wait for service. Providing great customer service and the ability to assist every member with every situation in an individualized manner. Tier 1 Technical SupportTranscom North America - Dallas, TXJune 2018 to Presentmulti-task using several systems to effectively assist callers with billing questions, troubleshoot service issues, and provide support for a variety of customer and technical support needs related to their Apple product.Within one month of being an official production advisor I have managed to excel as Chat Moderator for our team.PSRSupport.com - CaliforniaOctober 2019 to September 2020The Technical Customer Solutions Professional (Remote) is a high level customer solutions role, which provides inbound customer service solutions regarding troubleshooting and resolution of service related problems for high-speed internet and wireless gateways. This is an exciting work from home opportunity requiring you to work and engage with others in a virtual environment, while providing our customers with a high quality customer solution experience as well as the offering of enhanced services. Work at Home AgentAsurion LLC. - Nashville, TNAugust 2015 to October 2016Assisted customers of DirecTV with solving technical issues, billing issues and responsible for setting up appropriate service calls.Promoted sales for monthly incentives.Responsible for problem solving and deescalating frustrated customers. Worked from home office.Branch ManagerProfessional Transportation INC - Evansville, INOctober 2004 to September 2015Ensuring Quality Customer Service, while maintaining a safe and reliable method of transportation for the Rail Road Industry.Maintaining and scheduling hour of services for drivers in two branch locations. Commutating weekly payroll for submission to home office. Budgeting and maintaining cash flow alloted for each location on a monthly budget. Monitoring mileage and fuel cost monthlyEnsuring that each location is staffed according to daily trip count and activity. Properly ensuring each employee is well trained and certifications are always effective. Administrative AssistantHeat International Inc. - Cartersville, GAApril 2000 to September 2004Responsible for daily office activity including but not limited to answering calls, servicing warehouse employees, payroll, human resources and daily invoicing. Inventory Controls on all incoming and outgoing products. Preparing proposals for job biddings. Invoicing for billing purposes Collecting on all outstanding invoices .Reporting directly to CEO of company. EducationAssociates Degree in AccountingOsh Kosh University - Madison, WIJanuary 1987 to January 1989High school diploma or GEDSkills CSR Customer Care Call Center Customer Service Desktop Support Help Desk Tech Support Customer Support Helpdesk Support MAC Service Desk Troubleshooting Administrative Experience Recruiting Transportation Management Computer Networking Operating Systems Software Troubleshooting Operating Systems Software Troubleshooting Microsoft Windows Remote Access Software Transportation Management Microsoft Windows Server Network Support LAN DNS WAN Active Directory TCP/IP VPN Disaster Recovery Ethernet SQL DHCP Microsoft Exchange System Administration VoIP Manufacturing Typing Microsoft Office Citrix Authentication Microsoft SQL Server VMWare Network Infrastructure Employment & labor law Employee relations ADP Medical terminology ICD-10 Industrial equipment Analysis skills Clerical experience Microsoft Access Microsoft Excel Windows Microsoft Powerpoint Accounts receivable Data collectionCertifications and LicensesDriver's LicenseForklift CertificationAssessmentsCustomer service ProficientMarch 2020Identifying and resolving common customer issuesFull results: ProficientWork style: Reliability ProficientJanuary 2022Tendency to be reliable, dependable, and act with integrity at work Full results: ProficientHR: Compensation & benefits ProficientSeptember 2021Knowledge of compensation and benefits programsFull results: ProficientRecruiting ProficientSeptember 2021Managing the candidate sourcing and selection process Full results: ProficientAdministrative support professional fit Proficient August 2020Measures the traits that are important for successful administrative support professionals Full results: ProficientHR: Compensation & benefits ProficientJuly 2020Knowledge of compensation and benefits programsFull results: ProficientCustomer focus & orientation ProficientJanuary 2022Responding to customer situations with sensitivity Full results: ProficientIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field. |
