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Candidate's Name
Allentown P.A Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLECreative and forward-thinking individual with a progressive track record of managing a wide range of people, employees to training in the administrative medical setting. Welldeveloped and persuasive communication skills; a relationship builder able to multi-task job duties. Highly effective time manager with excellent organizational skills and ability to follow through.Professional Experience:Registration Specialist: Lehigh Valley Health Network - Allentown Pa.2023- Current Efficiently verifies all patient demographics In contact with physicians along with other healthcare professionals Knowledge with EPIC, One Source and other healthcare systems Promptly will handle insurance verification, take payments and fix issues Scheduling patients with what best work for their schedule Gives patients direct preps to be followed for specific studiesEmergency Registration Specialist: Lehigh Valley Health Network  Allentown, Pa2021-2023On call entire shift for emergency walk-insAnswers phone with special cases for patient careKnowledge when contacting departments and leadership regarding patient careKnowledge in all different departments and locationsAbility to multitask in stressful situationsPatient Access Specialist: Lehigh Valley Health Network -Remote2017- 2021Handing a high volume of incoming calls from patients regarding scheduling availability, out of pocket expenses, location, etcVerifying eligibility and benefits by contacting insurance and utilizing insurance portal.Outbound calls to patients to communicate financial obligation prior to their scheduled appointment date.Verifying prior authorization requirements and accurately documenting according to department guidelines.Responsible for receiving patient document via email and fax and scanning into epic EMR.Accurately documenting every patient encounter change in demographics and insurance information in the patient accounts.Customer Service Specialist: Skype Jackson Memorial Hospital  Remote/Trexlertown, Pa2010- 2017Assisting patient in schedulingDirect contact with physiciansHandling high volume calls dailyProviding patients with preparations for studiesSkills: Excel  Exceptional communication skills  Bilingual (Spanish)  multi-line phone talent Laboratory Experience  EMR Systems  Certifications CAN  CPR Certification BLS Certification  Hospice CareEducation:William Allen School DistrictManor Care TrainingCentronia EMT Training  Currently Attending