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Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLE EMAIL AVAILABLEDedicated HR professional with over three years of experience in associate engagement, policy compliance, and process optimization. Proven track record in reducing attrition, enhancing productivity, and managing investigations. Seeking to leverage my skills in influence and change management to contribute to Amazon's success as a Human Resources Partner. Committed to fostering a positive work environment and driving continuous improvement. SKILLSAssociate Engagement Policy Compliance Training & Development Case Management Investigation Management Communication Team Leadership Performance Metrics Process Optimization Event Planning Resource Management Professional Interaction Conflict Resolution SOP Development Problem Solving Strategic Partnership Influence and Change Management Empathy and Advocacy Courage and Integrity Proactive Learning Autonomy and Flexibility EXPERIENCEAmazon, Wilmington, DE HR Assistant IIOCTOBER 2023 - PRESENT Increased associate participation from 90 to 99 per month (9.1% increase), reducing attrition by 6% and saving approximately $934,400 annually. Achieved a 62.74% reduction in roster errors through daily auditing and issue resolution, enhancing engagement scores. Balanced headcount by correcting Span of Control compliance issues and developing a SOC SOP. Collaborated with HR Business Partners to recognize positive interactions and drive accountability through a Service Excellence PowerPoint and feedback flyers, improving associate experience and engagement. Designed an engaging office layout with $3,100 in supplies, improving the work environment and associate engagement by increasing productivity and maintaining confidentiality. Led investigations into time card discrepancies and policy violations, partnering with Loss Prevention on major investigations. Managed TCD investigations with an average monthly cost of $3,024.98, training Associate Partners on documentation and reducing investigation costs. Processed 14 hardship transfer requests, saving approximately $84,000 annually and trained Associate Partners on offer letters and roster management. Increased case logging by 7.24% and improved case closure by 3.21% through Panorama/HRSC prompt deployment. Improved PRR from 85.4% to 92.2% and ranked #1 in case count by implementing a weekly progress board. Responded accurately and professionally to questions and concerns from associates via in-person, email, phone, etc. Conducted seek to understand conversations with Area Managers to uphold policy and provided feedback to associates. Marketing Director for MTN1 Chapter of MHW planned events, create flyers, and draft communications. Amazon, Wilmington, DE Process AssistantJANUARY 2022 OCTOBER 2023 Monitored labor, quality, and productivity metrics and provided feedback to 50+ associates based on real- time performance through one-on-one meetings. Strong focus on root cause analysis to improve processes and reduce barriers to associate productivity and improve morale. Coached associates on floor to increase pick rates 29.7% within a five-month period. Executed shifts in the extended absence of the Area Manager while exceeding all shift expectations as a temporary role as an additional responsibility. Demonstrated ability to manage over 50 associates while exceeding all safety, quality, and productivity goals. Trained 3 groups of new Amazon associates, 2 learning ambassadors, and 5 process guides, then tracked their improvement to help develop the best. Collaborated with management to complete a safety project on associate expressed concern. YMCA, Newark, DE School Age Site CoordinatorMAY 2017 - FEBRUARY 2022 Maintained observation of the overall well-being of 20+ children; interacted with kids in a group setting ensuring safety and assistance. Maintained and taught proper waste disposal and disinfection techniques according to establishment and local safety standards. Prepared and maintained records of all individuals, conditions, progress, or problems to report and discuss with supervisors and parents.EDUCATIONDelaware State University, Dover, DEAUGUST 2019 - MAY 2021Paul M. Hodgson Vo-Tech High School, Newark, DEAUGUST 2015 - MAY 2019 High School Diploma.Exemplary certificate in Medical Billing and Coding. |
