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EMAIL AVAILABLEPHONE NUMBER AVAILABLEEmployment 2018-2020 Richmond Alarm CompanyMidlothian VirginiaRetention ManagerMy role as retention manager is to speak to customers on a daily basis to retain their business as well as supply the customer with information about any new products and ways to enhance the system they presently have. I also help as a mediator when problems arise with any of our services within the company. Employment 2007-2018 Richmond Alarm CompanyMidlothian VirginiaLead Sales RepresentativeI trained sales reps. on Richmond Alarm paper work and sales techniques. I sold products within assigned territory. Maintained assigned sales quota and followed established guidelines. I identified prospects using lead generating techniques. Presented sales presentation to prospects, prepared final contracts and processed according to SOP. Employment 2001-2006 Cigarette Wholesale of Virginia Trading as: Ash Tobacco ShopAshland, VirginiaCo-OwnerI assisted in the operation and development for wholesale and retail business by merchandising, buying, staffing, scheduling and prepared and maintained financial records. I identified and maintained prospects for wholesale business by landing 2 major accounts.1998-2005 ADT Security Services,Richmond, VirginiaDistrict Sales ManagerI planned, implemented, and managed the activities of the sales force by teamwork and follow-up. Ensured familiarity, training of markets, products, services, selling skills, techniques and developed a presentation to answer a majority of all questions. I interviewed and selected qualified sales representatives to maintain sufficient staffing levels. Formulated a sound business plan to provide acceptable sales growth in accordance with established plan and market share targets. Communicated current sales policies and procedures, techniques, pricing, demonstration of equipment, new products and services, sales promotions and area advertising. Served as the primary contact for the district sales force to provide input and feedback related to sales and applied marketing. 1996-1998 ADT Security Services,Richmond, VirginiaLead Sales RepresentativeI trained inexperienced sales reps. on ADT paperwork and sales techniques. Sold products within assigned territory, maintaining assigned sales quota and followed established guidelines. Identified prospects using lead generating techniques. Presented sales presentation to prospects, prepared final contracts, processed work order and completed all paperwork in accordance with standardized procedures. I made my monthly quota as well as annual quota as lead Representative. 1990-1996 ADT Security Services,Richmond, VirginiaSales RepresentativeI sold products within assigned territory, maintaining assigned sales quota and followed established guidelines. Identified prospects using lead generating techniques. Presented sales presentation to prospects, prepared final contracts, processed work order and completed all paperwork in accordance with standardized procedures. I maintained customer retention by affirming customer satisfaction after the completion of both 6 and 12 months of service.Education University of MarylandCollege Park, MarylandB.S. DegreeDeans List three semesters3.2 over all average1979-1981 Maryland Drafting InstituteLangley Park, MarylandCertificate of DraftingSecurity Clearance- Department of Criminal Justice Services Certification CertificatesDale Carnegie,Sales CourseCustomer Relations and personnel developmentSales Management CourseMarriott Successful selling seminarAmerican Management association, user documentation seminar |
