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Click here or scroll down to respond to this candidate532walter St.Kannapolis, NCCandidate's Name
Email: EMAIL AVAILABLEPhone: PHONE NUMBER AVAILABLEObjective Obtain a position that will utilize my customer service related skills Summary ofQualicationsSound knowledge of cash management principles and/or procedures. Great ability to establish successful working relationships and to work well under pressure. Manage customer inquiries with a diverse customer population. Excellent reputation with customers as competent, knowledgeable and helpful professional, honest, dependable and a team player. Strong leader, problem-solver, and result- oriented professional with a record of providing excellent customer service to employees and clients.WORKEXPERIENCESecuritas Security Services USA, Inc.2016 PresentCharlotte, NCSupervisor National Account Customer Service Representative Manage a team of employees assisting their performance and developing improvement plans streamlined processes to meet deadlines to improve efciency. Implement new process procedures and policies to enhance productivity. Develop and implement safety policies and procedures to assure the well-being of staff and clients. Develop and maintain professional relationships with clients to ensure satisfaction and identify additional opportunities for business growth. Collaborate with internal teams to develop customized solutions for client needs and employees. Identify and address any potential security risk or vulnerability in our clients request. Lead cross functional teams in developing and implementing customer service strategies to improve customer satisfaction, lead and mentor a team of customer service representatives providing guidance and support to ensure high level of customer satisfaction develop and drive training programs for new customer service representatives. To reassure they have the necessary skills knowledge to provide exceptional service develop and deliver training programs for customer service representatives to enhance their skills and knowledge in providing excellent customer service. NCC Supervisor Customer Service Representative.Specic duties vary and are documented and modied according to business necessity. Provide supervision and guidance to CCRs, assign schedules, monitor PoCo, respond to all alerts and distribution tasks. Monitor attendance and quality of CCRs and customer interaction. Ensure departmental standards of quality, productivity, effectiveness, professionalism and efciency of CCRs are met. Provide regular feedback and coaching sessions and assist with ongoing training and development with the Training Development Administrator. Consistently strive to develop new plans and ideas to improve shift functioning and work with management to identify and implement processes and service improvements. Walmart2013 2016Concord, NCPhoto Technician/CasherThe technician maintains appropriate records of negatives and prints to ensure customer satisfaction. Technicians will also have to be procient in dealing with clients or customers and addressing their needs, whether it is in person or online. Technicians are responsible for negative processing, opening and transferring digital les. Photo printing, maintaining the printer and processing equipment, monitoring paper and ink supply levels, taking and organizing orders, answering customer questions and working the photo lab cash register. Ross (Dress forLess) 2010 2013Concord, NCRetail Associate/Associate Manager AssistantEnsuring our customers a positive shopping experience, by creating a client- driven shopping environment. Demonstrate respect, friendliness and professionalism at all times. Understands Customer Service as a number one priority and responds to Customer Service calls immediately. Take accurate markdown counts and inventories as scheduled. Cross-performs in all assigned areas to ensure that merchandise sizing, ticketing and presentation are to company standards. Performs daily recovery to ensure a neat, clean and organized store. Processes register transactions with a sense of urgency. Executes all operational best practices supporting the Ross Focus areas of Great Executes all operational best practices supporting the Ross Focus areas of Great People, Driving Great Contribution, Neat, Clean & Organized, Delivering the Treasure and Fast & Friendly Service.EducationSkillsReferencesMay 2006, Central Piedmont Community College, Charlotte, NC; Hight School DiplomaMicrosoft Word, Excell and Access; PeopleSoft, Interaction desktop (I-3),Okta, Oracle, Service Request ow (SNOW) Various registers, scanners and ofce machinesAvailable upon request |
