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Title Customer Service Call Center
Target Location US-MS-Brandon
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
Florence, MS Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEHardworking Team leader with excellent materials handling, storage management and shipment preparation skills.Experienced in picking orders, assembling pallets and preparing containers. Accustomed to facilitating accurate inventorycounts and maintaining current warehouse records.Authorized to work in the US for any employerWork ExperienceCustomer Service RepresentativeCovetrus-MississippiMarch 2022 to January 2023Answer up to 55-70 calls dailyChat supportCustomer service in calls and e-mailsWork and create cases out of queue.Respond to client emails.Update and create accounts for clientsplace and cancel orders for clients.Parts SpecialistO'Reilly Auto Parts-Florence, MSAugust 2021 to January 2022Answer oncoming callsStock partsMop/sweep floorsSale parts to customersDeliver partsDCW (Direct Care Worker)Mississippi State Hospital-Pearl, MSDecember 2018 to January 2022Completed general housekeeping work to help clients, including preparing healthy meals and keeping personal areas neat.Monitored vital signs and medication use, documenting variances and concerning responses. Worked with supervisory medical staff to review cases and improve care. Ambulated patients in personal spaces, across facilities and in public locations with supportive care and attention to personal requirements.Reported concerns to supervisory [Job title] to maintain optimal care for all client needs. Administered all necessary medications as directed by care plan. Helped clients handle all personal needs, from simple cleaning and daily exercise to bathing and personal grooming.Overnight StockerHarbor Freight Tools-Pearl, MSJune 2021 to December 2021Stock overnightSales rep/cashierClean bathroomsInventoryCNA - Certified Nursing AssistantMississippi State Hospital-Pearl, MSDecember 2018 to November 2020Nurse assistantFeed patientsCleaned patientsMonitor behaviorOrdered medicineCook/PrepTaco Bell-Flowood, MSOctober 2018 to June 2019Prep /line cookDishwasherClean lobby/bathroomsCall Center RepresentativeXfinity Center-Brandon, MSMay 2017 to June 2019Worked as a call center representativeAlso was top in sales of my classEducationHigh School DiplomaPisgah High School - Brandon, MSMay 2018Skills Managing editorial direction Basic math skills Team direction Schematics reading Equipment operation Strong communication skills Materials handling Employee productivity reports Equipment maintenance Building Construction Trades Certificate Order Picking Telemarketing Programmable Logic Controllers Troubleshooting Direct support (2 years) Documentation review Communication skills Microsoft Office Organizational skills Animal care Veterinary terminology Pet careCertifications and LicensesCPR CertificationFirst Aid CertificationAHA CertificationBLS CertificationCPI CertificationCertified Behavioral Health TechnicianState Tested Nursing AssistantAdditional Information6 years of call center experience worked at xfinity call center for 3 years and worked at Humana for 3 years and just ended this November 12

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