Candidate Information Title Sales Manager Customer Service Target Location US-MO-St. Louis Email Available with paid plan Phone Available with paid plan

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T O Y I A H O L L I N SS A L E S M A N A G E RC O N T A C TPHONE NUMBER AVAILABLEEMAIL AVAILABLESaint Louis, MO, Street Address
P R O F I L EEnthusiastic and results-driven professional with a proven track record in sales, operations, and team management. Seeking a dynamic sales position where I can leverage my strong interpersonal skills, strategic thinking, and B2B selling experience to drive revenue growth and foster lasting client relationships.E D U C A T I O NLindbergh High SchoolDiploma1999W O R K E X P E R I E N C ETerritory Sales ManagerWaste Connections2019-2024Fontbonne UniversityBachelor of Computer Science3rd year studentS K I L L S14 years of successfully leadingand sales teams and drivingthem to peak performance.Developing comprehensive salesstrategies to achieve revenueand growth targets.Creating actionable sales plansand setting clear goals for thesales team.Analyzing market trends andcompetitor activities to identifynew opportunities.Leading and motivating a salesteam to exceed targets anddeliver exceptional results.Providing coaching, training, andguidance to enhance teamperformance and skills.Employ account managementtechniques to ensure clientsatisfaction and long-termretention.Design and cultivate territories, utilizing a strategic approach to identify market opportunities.Spearhead prospecting efforts, nurturing clientrelationships, and expanding business networks.Prepare compelling proposals and manage customerinteractions through CRM systems.Successfully manage existing customer portfolio,driving $1.8 million in annual revenue.Employ account management techniques to ensureclient satisfaction and long-term retention.Execute B2B sales initiatives with a focus on acquiring new customers and revenue growthIdentifies special and hazardous waste. Determines appropriate disposal regulations.DispatcherWaste Connections 2015-2019Demonstrated exceptional multitasking andcommunication skills in a high-pressure environment Coordinated efficient routing of drivers, optimizing response times and cost-effectivenessManaged incoming service orders, ensuring timely and accurate execution.Directed drivers and resolved service issues, ensuring customer satisfactionCollaborated closely with customer service, sales, and operations teams.T O Y I A H O L L I N SS A L E S M A N A G E RK E Y S K I L L SB2B Sales and AccountManagementW O R K E X P E R I E N C ELogistics Coordinator/ Customer ServiceLanter Delivery Systems2014-2015Customer Relationship BuildingStrategic Planning and ProjectManagementCRM ManagementTeam Building and LeadershipNetworking and ProspectingProblem-Solving and ConflictResolutionMS Office Suite (Word, Excel,PowerPoint, Access)Engage in direct customer contact via phone and email, addressing inquiries and resolving issues.Maintain positive service provider relationships, ensuring client satisfaction.Demonstrate resourcefulness and insight to provide effective solutions.Enter and manage sensitive data, compiling timely and accurate reports.V O L U N T E E RDispatcher/Operations SpecialistWaste Management Co.2010-2014St. Louis Food Bank- DistributionVolunteerSt. Patrick Center- EventCoordinatorSpecial Olympics- Buddy, Coach,Gymnastic JudgeViolence Prevention Center-Event CoordinatorKomen Race for the Cure- TeamCoordinatorEfficiently dispatch drivers based on customer needs, locations, and daily factors.Collaborate with route managers and servicedepartment to enhance operational efficiency.Optimize driver staffing levels for responsive and productive service.Manage inbound calls and emails, coordinating pickups and deliveries.Customer Service/Lead SupervisorWaste Management Co. 2008-2010Managed high inbound call volume, consistently handling 80-120 calls per day.Utilized multiple computer systems to update customer records and provide accurate information.Processed contracts and orders with a strong emphasis on accuracy and follow-through.Handled difficult customer situations withprofessionalism and empathy.